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Customer Service Manager

Dubai, Dubai, United Arab Emirates
AED 15k
November 11, 2018

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Jayafar Mambilakkool

Dubai, UAE

Mob: +971*********




A capable, results orientated team leader with experience of leading high performance teams and of successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to keep a level head at all times, nurtures and grow a business, evaluate opportunities and risks also deliver innovative new solutions to challenges. Possessing excellent client facing and configuration skills and highly successful in helping define company direction, achieving goals and optimizing business. Currently looking for a suitable managerial position in an ambitious company.


Excellent hands on management & communications skills. Able to communicate and present confidently, clearly and expressively. Accustomed to working with senior management. Able to think laterally to create options and solutions.Skilled negotiator, with proven experience in a commercial environment


(Total Experience 16 years)

Group General Manager-Sprouts hypermarket And supermarkets-Dubai (2018-at present)


Improve profit and attain sales target of the supermarket.

Complete management of supermarkets and hypermarkets.

Store settings and display settings.

Inspire and lead others towards higher levels of performance

Formulate strategies and policies and follow these through into strategic and operational activities

Communicate strategies to influence a diverse audience

Solve complex problems in a rational manner

Develop effective strategic relationships with key stakeholders – shareholders, funders, vendors, customers and partners

Develop relationships and networks with local, national and international retail organizations in order to maintain the company’s credibility and presence

Develop effective and innovative lobbying strategies – print and visual – to promote the interests of investment in the retail industry

Ensure strong strategic and annual planning processes are in place to produce effective plans for approval by the Board

Ensure that operations are being implemented effectively and efficiently

Prepare the budget every December for the Board’s approval

Business development – Develop markets, attract new customers, add new products, explore and increase market share

Ensure the appropriate recruitment of staff to relevant positions

Regular reporting to chairman and shareholders


•Experience in local and national government, business and retail industry processes and decision making

•Ability to organize time to the best advantage of the organization

•Experience in working with boards of directors providing professional, accurate, and strategic advice

Nesto Hypermarkets and Super markets-UAE

Branch Manager (General Manager)(2016-2018)

Improve profit and attain sales target of the supermarket

Deal with all complaints, queries, and other related customer service issues

Recruit and interview new staff for the supermarket

Organize training, orientation, and supervise all departmental managers

Organize holidays

Oversee receiving orders and stock control

Assign and schedule tasks for specific employees and also follow up on the results they generate

Complete all the operational requirements of the store

Appraise, monitor, and plan tasks to be given to individual staff members

Discipline, counsel, and coach employees to maintain positive result generation

Initiate corrective actions, analyze variance, schedule expenditure, and prepare annual budget aside achieving other financial objectives of the organization

Recognize future and present requirements by customers

Establish good rapport with existing and potential customers

Collaborate with other members of staff that have good understanding about service requirements

Maintain inventories and approve contracts to ensure consistent availability of the required services and merchandise

Study trends, authorize clearance sales and also determine all required sales promotions

Review merchandising by formulating pricing policies

Identify profitability ratio by studying financial statements and operating statements

Study display plans, sale promotion, and advertising towards marketing merchandise in a profitable manner.

Union Co Operative society, dubai

Hall supervisor (2009-2016)

Key Responsibilities:

Training and leading a large team, providing discipline and performance feedback.

Developing positive direct relationships with key business contacts.

Scheduling workload to meet priorities and targets.

Possessing personality, energy & charisma to inspire, lead and develop staff.

Using automated computer systems to monitor stock control. Analyzing complex data and documentation.

Responsible for achieving all performance related targets.

Ensuring that best practice is followed in safety, legality and quality of service.

Developing and supporting a cross functional culture of continuous improvement.

Assisting company accountants in the formulation of forecasts and budgets.

Man power planning

Merchandising and display

Customer care practice

Union Co Operative society, dubai

Cash desk clerk (2005- 2009)

Providing customers a personalized, friendly and efficient cashiering service.

Taking payments from customers via cash, cheques and credit cards.

Entering purchases into a cash register then calculating the total purchase price.

Responsible for the accurate and timely allocation of cash.

In charge of daily cashbook management and also bank reconciliations.

Banking a large volume of cheques and cash daily.

Ampelous Enterprises, Abu Dhabi

Sales executive (January2005- June 2005)

Maintaining relationships with existing customers through regular visits

Establish and maintain business relations and generate new business.

Ensure high level of consumer satisfaction by building and maintaining good relationship with potential customers.

Verifying the documents and submitting with 100% success ratio

Initiate and close deals

General Motors, India

Customer Service Coordinator (2002 – 2004)

Processing of all the customers enquiry

Preparing and dispatching quotations to the customers

Handling the customer complaints and ensuring that they are addressed and resolved in reasonable time

Hindustan Associates, India

Office Assistant (2000 – 2002)

Forwards information by receiving and distributing communications by collecting and mailing correspondence.


Certification/Diploma, Mechanical Engineering

Govt Polytechnic College

Kozhikode, India

November 2000

Pre Degree

Calicut University

Kozhikode, India

April 1996


Crescent High School

Kozhikode, India

April 1994


Microsoft Office

License Details

License No: 1098621

Issue Date: 26/09/2006

Expiry Date: 26/09/2026

Vehicle Permitted: light vehicle


Date of Birth : 25/05/1977

Nationality : India

Religion : Islam

Gender : Male

Marital Status : Married

Languages Known : Arabic, English, Hindi and Malayalam

Passport No : J2111016

Expiry Date : 08/05/2020

I here certify that above information is true and correct to the best of my knowledge and belief.

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