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Windows EOC Support- Desktop support specialist

Chennai, Tamil Nadu, India
November 10, 2018

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Vinoth P

Phone: +91-956*******


Professional Experience:

To provide your organization with the best possible computer and systems administration, maintenance and support services. Having 5+ Years’ Experience in Extended Identity and Access Management team in IT Field, I am a talented, results-driven IT leader with versatile, cross-platform experience in systems/network architecture, installation, implementation, integration, security, and administration in local and remote environments for diverse client industries.



LIMITED Known as HCL Services

Ltd Chennai, India.

(09 July 2015 To Till Now)

HCL Services Ltd Chennai, India

(16 August 2012 To 15 April 2015)

Experience Summary Present:

Employer : KARVY FORDE SEARCH PRIVATE LIMITED Known as HCL Services Ltd, Client : Randstad India Pvt Ltd

Duration : July 2015 to Till Date

Role : Windows EOC Support- Desktop support specialist Environment: Senior System Administrator /IT Coordinator Server Os : Microsoft server 2012 R2, 2008 R2, 2003. OS : Windows 8.1 & 7, Windows Vista, Windows XP, Chrome book, MacBook. Job Profile : Team Lead and Supporting EUC.

Responsibilities and Activities:

● Tickets Management by Manage engine tools(Helpdesk).

● Desktop/Laptop /Thin clients/Chrome books/MacBook’s on-site and phone support upgrading current infrastructure, deploying new equipment and coordinating with different team

● Tickets Managing and coordinate to resolve the request with team members.

● Data Backup in Activates Symantec NT.

● Citrix basic support to EUC(Installing/Configuration)

● Touch Support for Citrix L1 Troubleshoot .

● Network & Local Printer Managing and configuration.

● Secure Print Managing with Y Soft Application.

● Asset management.

● Performed all levels of hardware and software systems support for 200 computers and 150 Chrome books and 30 Printers.

● Created user manuals and provided technical support sessions for new employees.

● Vendor coordination.

● Terminal Services - Remote Desktop Services

● Responsible for daily health checks.

● WebEx Meeting scheduling, and hangout Video conferencing meeting Arranging daily.

● Providing remote support to the users using Remote desktop and providing support over phone.

● Configuration, troubleshooting, supporting, installing Servers.

● Cloud Printer Configuration In Server.

● Printer Utility Server (Microsoft server 2012 R2, 2008R2) Monitoring and Troubleshoot.

● Working in a team with assorted expertise

● Printer Server, Terminal Server Health Check Up & Troubleshooting.

● Meraki Network Migration Support in Randstad.India Pvt Ltd

● Meraki Network Dashboard Monitoring.

● Visitor Wi-Fi Access Configuration on Meraki Network & Troubleshoot.

● Meraki Usage checking in first level.

● Responsible for maintaining the network & troubleshooting network related issues.

● Vendor Management.

● Data Backup Tape Movement Activities on Client Data Center in weekly basis.

● Chrome book Google console monitoring.

● Chrome book Enrolment activities.

Security Console Management:

McAfee EPO(ePolicy Orchestrator 5.3.2) Console Management Managing more than 400 users

Anti-Spam Engine for Windows

DAT Version- 8609.0000

Engine Version-5900.7806.7806

Virus Scan Enterprise Version 8.8.0

Drive Encryption & Decryption data security

Security Print Console Management:

YSoft SafeQ Version - 5 MU30 (Secure Print Management)

Ysoft Terminal Management

Ysoft Console Management

Report Generation

User Management PrintRoamingManagement


Terminal/Utility & VM Servers Knowledge:

Dell PowerEdge R510, Dell PowerEdge R410, Dell PowerEdge 850,HP ProLiant DL360G7

Remote Management Tools:

● Remote Desktop Connection, Team viewer, Ammyy admin, Dame ware Experience Summary:

Employer : HCL Services Ltd, Chennai, India.

Client : HCL Technologies Limited AMB-3

Duration : 16 August 2012 to April 2015

Role : System Engineer(Desktop Support)

Environment : Desktop Support (EOC)

Os & DB : Windows 8.1 & 7, Windows Vista, Windows XP Job Profile : Supporting Windows.

Responsibilities and Activities:

● Having exposure on interacting/coordinating with onsite team to know about the core technology.

● Biometric installation in Bank.

● Tickets Management by BMC Remedy Tools (Helpdesk).

● Tickets creating, resolving, managing and assigning incidence ticket to other team.

● Resolved ticket within the SLA time.

● AD user account creation, deletion, locking and unlocking by using Ad domain controller tools.

● Manage service requests and incident request like software installations, Hardware installation, upgrades and network related issue coordination.

● Desktop/Laptop on-site and phone support upgrading current infrastructure, deploying new equipment and coordinating with different team.

● Provide investigation, diagnosis, resolution and recovery for hardware/software problems.

● Support the following technologies: Microsoft Office 2007, 2010, in Windows XP, 7, and 8 desktops, laptops, printers, and networked copiers.

● Symantec endpoint installation/uninstallation, updating latest version using Push tool in network and maintenance Symantec group for Desktop, Laptop and USB Enabling.

● Weekly PMC (Preventative Maintenance Checklist) Activates.

● Remote support For End User Through (Dame ware)

● Bit locker Encryption

● SCCM Path updates on EUC (End User Computing) on regular basis.

● Network Printer Managing.

● Monthly PC list maintaining & Asset tracking.

● Troubleshooting and configuring of e-mail clients (Outlook, etc.)

● Hardware and software inventories list

● Network information list & Computer details list maintaining.

● Compliance list

● Software deployment status list

● Virus/Malware infections and status list

● Disk space list

● Monitoring tools list

Technical Skills:

● Desktop Support, Technical support, Windows Server 2012, Server 2008, Citrix (Basics), Active Directory, DNS, DHCP, Group Policy, MacAfee EPO(ePolicy Orchestrator 5.1)

● Hardware and Networking

● MCSA (Microsoft Certified Solutions Associate) Course completed at IIHT Vadapalani-Chennai. Qualification:




BCA Bachelor Of Computer


Prist University –Thanjavur

Computer Application

Personal Details:

Date Of Birth : 06 December 1990.

Languages Known : English,Tamil.

Gender : Male

Nationality : Indian

Marital Status : Married

Place : Chennai

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