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15 years experience as a Quality Assurance and Quality Control Senior

Location:
Bowie, Maryland, United States
Posted:
November 10, 2018

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Resume:

Goal

The optimal realization of my goal as a Senior Tester and Lead, would mean finding a position that utilized some of, if not possibly all, my skills, experience I have gained as a SDLC Quality Assurance and Quality Control Tester/Lead. Ultimately, my goal is to automate managed software testing and quality management processes and deploy applications faster for reduced cost and increased quality.

Career Overview

I have over 15 years’ experience as a Quality Assurance and Quality Control Senior Tester and Test Lead. In an Agile SDLC setting, I have collaborated with internal teams (e.g. customers, stakeholders, SMEs, analysts, developers, etc.) to identify system requirements and ensure all development tasks met quality criteria through test planning, test execution and issue tracking. From this agile collaboration, I have experience interpreting requirements for functional, integration, regression, certification, navigation, behavioral, persistence, performance, API, 508 compliance, and World Wide Web Consortium (W3C) testing.

Technical Skills

Software Development Life Cycles (SDLC): Agile, Rapid, Iterative and Waterfall; HP Application Life Management (ALM): Quality Center Enterprise; IBM Rational Team Concert (RTC) Jazz: Quality Manager, Functional Tester, Jazz, ClearQuest, LoadRunner; Borland Delphi: Caliber, StarTeam; Sharepoint; SCRUM; SQL Developer; Microsoft Office: Word, Excel, Project, Power Point, and Visio; Accessibility Tools: JAWS, MS Narrator, Hisoftware AccVerify and AccRepair, Inspect (Windows 7, 8 10.1), SortSite, W3C Markup Validator, Android Adobe: Reader X and Adobe Pro, Java Ferret, HTML Validator Visual Basics (VB); Operating Systems: Microsoft, Unix and Unix-like (e.g. Alfresco); HTML; XML; JAVA; Visual Basics (VB); IBM AIX; IBM DB2; SoapUI Services-Oriented Architecture (SOA); Extraction Transformation Load (ETL); Content Management: SharePoint and Documentum.

Professional Experience

Sr. QA Engineer, Northrop Grumman Corporation

Aug 2013-Jan 2018

8300 Professional Place, Hyattsville, MD 20785 Contract: Internal Revenue Service (IRS) - Affordable Care Act (ACA), Customer Account Data Engine (CADE) and eAuthentication.

Controlled testing activities for the File Transfer Protocol (FTP) data exchange project. Agile SDLC used, for the project. Liaised with the states of Maryland, Rhode Island, Arkansas and Idaho ACA development teams and the IRS's development team. Walked through transfer process with the state and monitored the FTP data sent by the states to the IRS. Verified that the file transfer processes performed as expected worked. Automated the captured test results and other documentations to store in SharePoint. Manual testing also included for visually capturing the transfer processes to the IRS database.

Controlled testing activities for the IRS ACA UI JAVA/ HTML project. Agile SDLC used for the project. Created customized SQL scripts (in SQL Developer) to gather state transferred data for ACA UI testing activities. Used the data from the transfer files to execute SoapUI simulations of UI functional testing and visual functional testing of the same UI testing HP Application Lifecycle Management was the automated platform for document management and storage for project. Documents stored included scripts for functional, certification, navigation, behavior, persistence, and user accessibility testing; defect tracking information; and, development data. I performed key activities of creating and overseeing completion of test scripts by communicating testing progress, and escalating any challenges or defects encountered during testing. In addition, I performed manual testing of the system to verify usability and functionality. I was able to prove and track quality assurance metrics of what percentages of the tests passed or failed, like defect density, and open defect counts.

Controlled testing activities for Customer Account Data Engine (CADE) Individual Master File (IMF) DB2 ETL testing activities. Manually gathered data to test by creating shell scripts to find and replicate real data which was needed to test new reporting business processes. HP ALM was the automated platform for document management and storage for project. Documents stored included scripts for functional, certification, navigation, behavior, persistence, and user accessibility testing; defect tracking information; and, development data. I was able to link my test scripts to the Test Plan so that metrics, like pass, open defect counts, defect density, pass to defect density metrics could eventually be tested.

Controlled testing activities for National Institute of Standards and Technology (NIST) E-Authorization UI testing. I was able to record functional scripts into HP Application Lifecycle Management. Updated status of the test by means of the integrated HP tools. Also, able to perform manual testing of the website function, usability and security. I linked my test scripts to the Test Plan so that metrics, like pass, open defect counts, defect density, pass to defect density metrics could be tested.

Participated in planning and running of performance testing for IRS Fiscal Year 2014 by means of HP Performance Center. The performance test was to measure, for each infrastructure service, the parts of the system or workload causing the system to perform badly. Prior to running the test, my team and I identified the shared infrastructures teams within the IRS who were to participate in the test. We created a schedule for each infrastructure team tester based upon the natural business, process flows. We scheduled when each infrastructure team would start and end their tests. As each infrastructure team fazed in and out of their testing schedule the performance teams’ tester gathered the infrastructures scalability metrics. I was able to take the outputs from the performance document to create and deliver a testing results document to the COTR. The document detailed the: names of the infrastructures that participated; the names of the individuals in the infrastructure teams, that participate, the names of the individuals; the actual activities that occurred during the test; and the final metrics with the recommendations for improvement.

Provided support to all projects by attending daily SCRUM meetings to provide status to project leads (both Northrop Grumman and IRS).

Sr. Business / QA Analyst, Fenestra Technologies Corporation

Nov 2006-Mar 2013

50 Carroll Creek Way, Frederick, MD 21710 Contracts: National Archives Records Administration (NARA) – Executive Office of the President (EOP), Electronic Records Administration (ERA), Online Public Access (OPS); and U.S. Census

Participated in the ETL (Extract, Transform and Load) process for the transition of ERA, EOP and data from a COBAL database to an Oracle database. Ran shell scripts in the old (COBAL) database to identify the specific data that was going to be transferred. In the new Oracle databased setup MySQL scripts to run for that same specific data being transferred. My testing objective was to ensure the that all the data tagged for transition made it correctly to the new database and was formatted correctly. Created test scripts in Rational Team Concert to address ETL.

Gained an understanding the NARA ERA business processes; and of how NARA ERA data was stored prior to proposed database transformation. Created black box test scripts that tested source data extraction, business transformation logic and target table loading. Reviewed mapping transformations. Worked with Program Managers, Requirement Analysts, Mappers, Developers, and other testers to resolve issues with requirements/mapping transformations.

Using Agile SDLC, participated in the process of gathering NARA ERA requirements (process use case models, actor activity models (swim lanes) via Borland. This included face-to-face meetings with stakeholder SMEs business analyst, and development team. In some situations, I created requirements specifications and technical design documents when gaps in the requirements where identified.

Created NARA ERA User Interface (UI) Functional Test Scripts to ensure that an appropriate, measured agile test approach was taken to ensure quality assurance. Functional Test Scripts where created in both Microsoft Word and Microsoft Excel; and, later imported to Borland. I ensured the imported scripts were traced to their requirements. Conducted functional, navigational, behavioral front-end testing for the JAVA UI interface. Documented system testing results and verified all identified errors, conflicts and defects were entered in StarTeam. Once the test scripts were imported to Borland and statused (pass/fail), I verified that each defect had a resolution and was traced to a requirement and test case. Performed regression test to verify fixed code was deployed as part of the sprint.

Created NARA ERA Light-Weight Directory Access Protocol (LDAP) test scripts to ensure that an appropriate, measured test approach was taken to ensure quality assurance. LDAP test scripts where created in both Microsoft Word and Microsoft Excel; and, later imported to Borland. Conducted LDAP testing by means of the front-end JAVA UI interface. Documented system testing results and verified all identified errors, conflicts and defects were entered in StarTeam. Once the test scripts were imported to Borland and statused (pass/fail), I verified that each defect had a resolution and was traced to a requirement and test case. Performed regression test to verify fixed code was deployed in the sprint and negative influences were not introduced to the environment.

Created automated requirements to identify 508 standards that application required for compliance. Performed 508 compliance test plans and test cases. Documented system testing results and verified all identified errors, conflicts and defects were entered in StarTeam. Once the test scripts were imported to Borland and statused (pass/fail), I verified that each defect had a resolution and was traced to a requirement and test case. Performed regression test to verify fixed code was deployed in the sprint and negative influences were not introduced to the environment.

Gained an understanding of the NARA OPS business processes; and of how NARA OPS data was stored prior to proposed database transformation. Created black box test scripts that tested source data extraction, business transformation logic and target table loading. Reviewed mapping transformations. Worked with Program Managers, Requirement Analysts, Mappers, Developers, and other testers to resolve issues with requirements/mapping transformations.

Using Agile SDLC, participated in the process of gathering NARA OPS requirements (process use case models, actor activity models (swim lanes) via Borland. This included face-to-face meetings with stakeholder SMEs business analyst, and development team. In some situations, I created requirements specifications and technical design documents when gaps in the requirements where identified.

Created NARA OPS User Interface (UI) Functional Test Scripts to ensure that an appropriate, measured test approach was taken to ensure quality assurance. Functional Test Scripts where created in both Microsoft Word and Microsoft Excel; and, later imported to Borland. Conducted functional, navigational, behavioral front-end testing for the JAVA UI interface. Documented system testing results, all identified errors, conflicts and bugs as well as report the bug/defect resolution. Once the test scripts were imported to Borland and later statused (pass/fail). Facilitated meeting with the team to review defects entered are each product release. Performed regression testing of the test environment with each build/release.

Created requirements that identified the 508 standards that each of the applications required to meet Government disability, accessibility compliance. Used both Hisoftware AccVerify and Hisoftware AccRepair and JAWS to run 508 compliance test plans and test cases. Documented testing results, all identified errors, conflicts and bugs as well as report the bug/defect resolution. Once the test scripts were imported to Borland and later statused (pass/fail). Facilitated meeting with the team to prioritize defects entered after each product release. Performed test to verify fixed code and regression testing of the test environment.

Lead disaster recovery testing to verify that after a cataclysmic event the system infrastructure (hardware and software) could be recovered. Created a technical instruction guide plan that specified step-by-step procedures and processes to ensure the efficient and effective resumption of business services.

Created technical papers for operational user guides, training materials, and UI help files for all three applications (NARA ERA, EOP and OPS)

Conducted Daily SCRUM meetings for all three projects. Responsible for ensuring the SCRM meetings lasted for 15 minutes. Each team member was responsible for reporting what they had done the day before, what plans they had for the day, and identify any impediments to the sprint. Worked with the Census Test Lead to update the Sprint Backlog and updated the Sprint plan to achieve the Spring Goal.

Obtained an understanding of the business processes for the United States Economic Census 2012 Forms. Conducted automated 508 compliance testing using JAWS and MS Narrator for the UI. Documented testing results in a Proprietary Census Wiki database.

Configuration Build Manager and Test Lead, IBM

Sep 2005 – Nov 2006

2300 Dulles Station Blvd, Herndon, VA 20171 Contracts: GoArmyED, Centers for Medicare and Medicaid Services (Healthcare Integrated General Ledger Accounting System (HIGLAS)), and Department of Commerce.

Coordinated software deployments for multiple HIGLAS ORACLE product releases to test and production environments. Lead a team of five to coordinate the development of the deployments. Ran daily meetings to coordinate releases and trouble shoot issues with the deployments. Authored and delivered of build validation and verification release artifacts and configuration management plans to program managers using Microsoft Office tools and SharePoint. When necessary conducted impromptu meetings 24/7 when deployment issues occurred. As the build manager I had to ensure my directions to the team were extremely detailed.

Familiarized myself with the business processes and rules of the GoArmyED system. Using client’s version of Waterfall/Agile SDLC methodologies’, participated in the contributed in the gathering of requirements by representing the test team during reviews with Business Analysts and stakeholder SMEs’. I was able to determine an appropriate, measured approach to take for quality assurance testing. Performed unit, functional and integration testing of the JAVA application. Conducted 508 compliance tests using a manual process and an automated. COTs software that I evaluated, recommended and presented to project stakeholders (AccVerify).

Familiarized myself with specific business processes and rules for the U.S. Department of Commerce’s’ Legal Department. Used those rules and processes to create new, modified process. Reviewed the drafted requirements with the stakeholders to determine the content correctly reflected how the how processes were to work. Offered suggestions during the reviews which sometimes resulted in my creating new and/or modified requirements specifications and technical design documents that identified the gaps in the current process flows.

QA Requirements Manager, Houston Associates, Inc.

May 2005 – Sep 2005

4601 Fairfax Drive, Arlington, VA 22203 Contract: Office of Personnel Management (OPM)

Instructed team of 6 individuals in how to optimize the setup the RTC Jazz suite of tools in a manner that fitted the needs of the project’s stakeholders Iterative RUP SDLC approach to capture requirements and test. I held training session with the Houston internal team of employees and OPM stakeholders. I instructed both teams in how to create Use Case Models in Rational Rose (Business Use-Case Model and Business Object Model); and then generate requirements in RequisitePro. I instructed the team in how to setup and cross reference requirements to-from Rational Test Manager. In Test Manager I showed the teams how to create Test Plans, Test Cases and Test Scripts. Worked with the internal team Release Lead on how to use ClearCase for configuration management (e.g. code, documents) Worked to train both internal and stakeholders how to use ClearQuest for defect tracking.

Using Rational RUP Iterative SLDC created requirements by interviewing SMEs, analyzing and modeling existing businesses and identifying areas for changes and improvements using Rational Rose and Rational RequistPro. Developed test plans, approaches and procedures. This included navigation, behavior, persistence, and IEEE system certification testing using Rational Functional testing. Performed unit, function and integration testing using testing SDLC processes Prepared test scripts to perform functional and UAT testing with the OPM users; to validate the developed software worked as identified in the Business requirements. Reported and prioritized defect tracking with the OPM stakeholders, business analyst, and development teams’ representative. Responsible for ensuring ClearCase had the latest code checked in to facilitate testing efforts.

Senior QA Analyst, Artech Information Systems

Aug 2004 – May 2005

360 Mt Kemble Avenue, #2000, Morristown, NJ 07960 Contract: DHS/TSA

Prepared test plans and test matrixes for system testing in UNIX platforms using Microsoft Office tools. Participated in backend testing of TSA application by creating shell scripts to run DB tests.

Business Analyst and Test Analyst, KForce Information Services

Apr 2004 – Aug 2004

120 East Baltimore Street, Suite 1840, Baltimore, MD 21202 Contract: UPS

Familiarized myself with the operational processes used by UPS to deliver packages; along with how their hand-held Diad worked. Using a Waterfall SDLC approach developed test plans, approaches and procedures in MicroSoft Office tools (Word, Excel, etc.). Developed test scripts to conduct UAT with the project stakeholder. Conducted hands on testing using the prepared scripts while client was present to ensure functionality matched the business processes. Derived and evaluated testing progress and quality indicators. Lead small team of 3 individuals in the processes and documentation testing efforts. Developed presentations to deliver testing statuses to stakeholders.

Business Analyst, Systems Engineering Service Corporation

Sep 2003 – Apr 2004

12355 Sunrise Valley Drive, # 240, Reston, VA 20191 Contract: Banking

Administered the creation and configuring of the Rational RequisitePro database; integrated RequisitePro database to TestManager and XDE databases for a US Bank Banking and Financial solutions product. Imported documents from client’s pre-existing document management database into the Requisite Pro requirements database. Specific duties included importing historical requirements documents, creating the hierarchy for the requirements and generating SODA documents related to the requirements documentation. Lead staff of 5 individuals in the use of Rational products and how the tools were integrated. Identified requirements for either automated or manual testing.

Business and Test Analyst, NumberSix Software

Apr 2001– Sep 2003

1593 Spring Hill Road, Suite 220, Vienna, VA 22182 Contracts: United States Air Force, National Institutes of Health (NIH), Bureau of Labor and Statistics, Toy’s R Us, Hand Surgery Center (NY).

Familiarized myself with existing documentation created for the project; the display of US Air Force Art to the public. Held peer review with the stakeholders and developers. Developed test scripts in RequisitePro. Ran test scripts manually and updated statuses (pass/fail) in ClearQuest (associated the defect to the requirement). If a test case failed, wrote a defect. Met with the developer and stakeholders to discuss the defect and determine forward actions for the requirement/defect. Once the defect was fixed, tested the fix in the next release build. In either situation, pass or fail, updated the defect status in ClearQuest and updated the status in RequisitePro.

Familiarized myself with the project scope for the project with the National Institutes of Health Physical Property Management. Project. I took the information from previously gathered documentation and entered requirements into RequisitePro. I created and maintained a project schedule in MicroSoft Project. As the Test Analyst, I created the test scripts and ran the test. Updated status in RequisitePro. If a test case failed, I wrote a defect. Met with the developer and stakeholders to discuss the defect and determine forward actions for the defect /requirement. Once the defect was fixed, tested the fix in the next release build. In either situation, pass or fail, I updated the defect status in ClearQuest and updated the status in RequisitePro.

Worked with the Bureau of Labor and Statistics stakeholders to develop requirements for a statistical report generated monthly. Conducted interviews with the stakeholders to create Use Case Models (Business Use-Case Model and Business Object Model). Walked through the business flows with the SMEs, adjusting as they made changes to the business flows.

Worked with the developers for Toy’s R Us to run automated performance testing. The performance testing, I ran was for the Toy’s R Us employee web timesheet application. I had to set up automation for Rational Performance Tester (RPT). The stakeholder wanted to Stress the upper limit capacity of the system and to determine how the system performed if the current load goes well above the expected maximum. To run the performance test, I had to setup the servers, purchase the virtual users and set the monitors.

Performed website testing for new application developed for the Hand Surgery Center in New York City. Verified functionality, APIs and Ad-hoc testing for the site. Reported results to CEO of Fenestra and stakeholder. Testing conducted on Microsoft and Mac (Apple) operating systems.

Project Manager, KnowledgePlanet, Inc.

Mar 2000 – Aug 2001

5095 Ritter Road, Mechanicsburg, PA 17055 Contracts: CISCO, Oracle, and Sybase Training Certifications

Prioritized, assigned and delegated work to developers in accordance with the overall project schedule for eEducation classes. With the team of 5 individuals Conducted business and technical reviews to create decision, actor and process models. Created documentation to define the roles, responsibilities, testing strategies and procedures for implementation of vendor developed content to the core Learning Management System platform. Managed a team of 6 individuals (4 developers and 2 testers). Developed Test Plan template for the Content Certification Team via MicroSoft Excel. Developed and performed functional test cases for VB and HTML testing. Developed a Status Report template for communicating status updates to management team.

Senior Business Analyst, Acuity Technology Services, LLC

Feb 1999 – Feb 2000

1750 Tysons Boulevard, Suite 1400, McLean, VA 22102 Contracts: AT&T and Freddie Mac

Taught myself the operational processes for a AT&T billing application assigned to me by my team manager. Learned how to locate production defects relevant to my processes of the application. Collaborated with the developer assigned to the defect to locate documents that pertained to the application and explained how the application should work. If the application was working within the parameters of the ‘requirements’ document, the defect was closed by myself; after assuring the developer had added his conclusion, resolution notes. If the application was not working within the parameters of the ‘requirements’ document, we analyzed the source code see what was affected. Once the fix was ready, I worked with developer and Build Manager check the fix into the next release schedule available. Created and ran test cases to verify fix in the test environment. Retested the fix in production. I updated and closed the defect in the defect tracking tool.

Taught myself the operational process for an interactive web and client server billing and mortgage applications using HP tools. Coordinated meetings with development and business teams to develop solutions to test processes, id foreseeable issues and provides proactive solutions. Verified technical development conformed to the business specifications. Performed quality assurance testing of the new process prior to its release to the internal departments for User Acceptance testing.

Test Lead and CM, Wellspring Resources, LLC

Nov 1997 – Dec 1998

Rockville, MD Contracts: Toy’s R Us (Health Care COBRA Plan)

Learned about the COBRA Plan for Toy’s R Us project. Using a Waterfall SDLC developed scripts from requirements and functional specifications; including identification of expected results. Worked with team to identify any foreseeable issues, risk that might impact testing schedule. Prepared test by creating and manipulating test data in a UNIX work environment for systems and user test executions. Executed tests to ensure the system met requirements and that modules and components functioned together.

Documented and analyzed the test results generated by comparing expected to actual results. Recorded initial result analysis’s in bug tracking tool and communicated test status, observations to management, project team, internal users and our clients. Gathered program promotional changes from developers to package and release to operations team. Ensured version control of promoted programs for develop, test and production servers.

Business and UAT Test Lead, Airlines Reporting Corporation

May 1997 – Nov 1997

Roslyn, VA Contracts: Travel Agencies, Domestic and International Airline Carriers

Investigated technical processes, documented business requirements and identified cost effective hardware, software, personnel and business needs by developing a process allowing communication with external entities via email. Coordinated initiatives to redesign the business processes to support new product and corporate methodology strategies. Designed GUI framework for Help Desk Systems processing team that allowed for improved customer service and increased telephone efficiency.

Business / UAT Test Analyst and CM Lead, Electronic Data Systems

Aug 1983 – May 1997

Rockville, MD Contracts: Progressive Flood Insurance, Omaha Flood Insurance, Aetna Flood Insurance, Write Your Own (WYO) National Flood Insurance Program

With others in the EDS community Developed Waterfall SDL methodology for development of new projects and modifications to existing projects. Developed business and technical specifications for various systems components, including GUI, voice response system, payment processing, event processing, data loads and feeds, and document, report preparations. Created actor, process and business models as a process for creating requirements. Coordinated financial and procedural audit reviews for federal government agencies (Federal Insurance Administration, Federal Emergency Management Agency, and the National Flood Insurance Program). Coordinated creation and maintenance of mortgage and payer databases. Developed user acceptance testing strategies and test procedures.

Education

Yorktowne Business Institute – Greenbelt, MD - Certificate of Completion Business Administration

References

Stephen Oates

Phone: 202-***-****

ac7nqs@r.postjobfree.com

Sr. Tester – Fenestra Technologies-Friend/Peer

Terry Ferguson

Phone: 301-***-****

ac7nqs@r.postjobfree.com

Sr QA Test Engineer-Northrop Grumman-Peer

Garry Brown

Phone: 301-***-****

ac7nqs@r.postjobfree.com

Sr. Test Engineer-Northrop Grumman-Peer



Contact this candidate