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Sales Customer Service

Palm Harbor, Florida, United States
November 10, 2018

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Ann Sheldon Kaye

**** ******** ****

Palm Harbor, Florida 34685


Good day,

Thank you for taking time to review my resume in regards to the position you have posted. I think my previous careers as a business analyst and retail manager make me uniquely qualified for a CSR/ Teller position with your institution.

My retail management experience includes strong customer service and problem solving skills as well as cash handling for reconciling sales and bank deposits.

Additionally, I have strong organizational skills and the knack for managing multiple projects at the same time. I look forward to hearing from you and having the opportunity to discuss a potential agreement that would be beneficial for us both.

Sincerely yours,

Ann Sheldon Kaye

Ann Sheldon Kaye

4063 Daventry Lane

Palm Harbor, Florida 34685


Professional Summary

Successful business professional with 18 years experience in project management and business analysis and 15+ years experience in retail management .


• Excellent written and verbal communication

• Able to balance multiple priorities and maintain a high-level of attention to detail

• Sales management

• Excellent customer relations

• MS Excel, Word, Blueworks, MS PowerPoint


Business Analyst Dec 1997- Jan 2016

Franklin Templeton Investments St Petersburg, FL

• Facilitated projects globally to analyze stakeholder needs and develop business requirements

• Developed and led User Acceptance Testing and developed end-user training of implemented functionalities Accounts Receivable Analyst Mar 1996- Oct 1997

JT Davenport & Sons,Inc. Sanford, NC

• Established, maintained and initiated ACH debits for product distribution to convenience stores across multiple states.

• Documented and reported monthly company inventory of cigarette sales tax stamps for seven states Retail Management : Oversaw daily responsibilities for running of physical operations for various retail stores.

• Scheduling and training of full and part time sales associates

• Balancing back office sales receipts

• Buying merchandise

• Merchandising and inventory control

Goody’s Family Clothing Oct 1994- Aug 1996

Assistant Store Manager Sanford, NC

Belleview Mido (Biltmore) Resort Hotel Jun 1991- Jan 1994 Retail Shop Supervisor Clearwater, FL

Dori Mae’s Dress Shop Sept 1987 - Apr 1991

Owner/Operator Lititz, PA

Mervyn’s Sept 1974 - Jun 1985

Department Head / Buyer’s Assistant Hayward, CA

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