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Customer Service Manager

Location:
Secunderabad, Telangana, India
Posted:
November 10, 2018

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Resume:

Career Objective-

A hard working, Enthusiastic and Energetic professional in different domains like Operations, Electronic Payments and Customer Service. Aggressively instrumental in reaching out to customer needs and satisfaction; exhibiting self administrative and Customer Care skills for self development and hence expediting and resonating organizational Growth.

Career Summary-

4+ years experience in BPO organizations and 20+ years of experience in Hospitality Management

Exceptional communication, presentations & mentoring skills with distinguished abilities in developing service standards for business excellence

Successful in meeting new technical challenges and finding solutions to meet the need of the client/customers

Personality Traits-

Delegate and monitor work to meet and beat deadlines.

Unmatchable communication skills in written and verbal.

Work well in both team environments and individual assignments.

Dedicated, hard working and proven ability to plan, organize the projects in both small and larger groups.

Key Responsibilities handled-

Creating & implementing workflows to facilitate structured support in all areas and issues.

Handling external client complaints, coordinating for root cause analysis.

Handling client and customer escalations on phone and e-mails.

Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list,petty cash book etc, as required by Management.

Prepared household staff rosters and duties.

Ensured that the hotel operates to the highest standards required by management.

In liaison with Management, completed the induction of all the newly appointed household staff.

Ensured that all household staff and other staff comply with the Hotels policies, e.g. fire, safety precautions etc.

Monitored the performance of the Hotel operational teams.

Provided assistance to the management in achieving their short and long-term objectives.

Achievements-

Certified Customer Service Executive – NEXT India Limited, Hyderabad.

Process Excellence Award

Best Employee of the Month Award

Best Employee of the Quarter Award

Employer

Currently Working For Voilaf9 as Stores Cum Inventory Controller.2018

Worked For Tourist Plaza as Stores Manager 2017-2018 Feb.

Worked For Krishna Residency Habsiguda as Stores Manager 2016-2017

Worked for Charcoal Catering Company as Manager Operations Since 2009 till 2016

Used to manage Stores,F & B Cost Controls

Worked for H.S.B.C Bank as a Customer Service Executive for the payments Department.2005-2009

Worked for Cleantec Hospitality Services as an all-rounder used to handle the Stores,

Cost Controls, Credit Collections at Genpact– Uppal, Hyderabad.2004-2005

Worked As Cashier, Stores-incharge, Food& Beverage Cost Controller for Celebrity Club HotelsBegumpet, Hyderabad.2003-2004

Worked as Cashier and Stores-incharge for Taj Group of Hotels Banjara Hills, Hyderabad.1998-2001

Worked as Cost Controller, General Cashier, Stores-Incharge and Night Auditor

for Inter-Continental Hotels in Saudi Arabia K.S.A. 1996-1999

Worked as Cashier for The Krishna Oberio Hotels Banjara Hills Hyderabad 1992-1996

Academics-

Bachelor’s Degree in Commerce from Andhra Loyola College, Nagarjuna University,Vijayawada.

Intermediate from Andhra Loyola College, Vijayawada.

SSC from Railway High School, Dornakal.

Personal Details-

Date of Birth – 09/02/1970

Marital Status - Married

Nationality – Indian (Anglo)

Date:

Place: Hyderabad Glen Anthony Ross



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