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Customer Service Representative

Atlanta, Georgia, United States
November 09, 2018

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*** ********* *****

Stockbridge GA *****




oOver 20 years in Administrative/Customer Service support for various industries

oDriven by challenge and a genuine desire to help customers, colleagues, and the opportunity to make an impact

oStrong background in manufacturing and supplier-side business environments

oExcellent planning and organizational skills

oExperience interacting with all organizational levels and divisions

oSkilled problem-solver, communicator, and coordinator

oRespected as both an individual contributor and a team-player

oFamiliar with various word processing and spreadsheet software


Diana Pet Food Inc., Hodges, SC 2016 – present

Customer Service Supervisor

SPF North America, Hodges, SC

Senior Customer Service Representative 2014-2016

Customer Service Representative 2007-2014

oOversee Customer Service rep team

oSupport Director of Sales, support supply chain/industrial managers and company-wide departments

oHandle incoming requests from Sales Managers and customers; Organize new accounts; maintain daily key account reports and oversee account training; provide weekly billing reports

oMaintained pricing agreements and established processes for forecasting and reporting sales

oLead agent for company’s subsidiaries

oHandle logistics inbound and outbound; Inventory scheduling with supply chain team; Handle cross country shipments

o Tradeshow and event assistant

o Create, review, and dispatch production packets, lead times, customer requirements for orders

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Edgefield County Sheriff Department, Edgefield, SC 01/06-01-07


oProcess incoming inmates

o911 calls

oClassify inmates

oAssisted Deputies with women’s housing

oFile incident reports

oControl booth watch tower

oLock down assistance

oTransported inmates to hospitals

Budd Van Lines, Somerset, NJ 04/04-6/05

Outside Agent Admin Asst/Estimator

oOrganized new accounts; supported office supervisor; maintained billing reports

oAnswered incoming inquiries; scheduled appointments

oSetup surveys and maintained daily log reports

oLogistics scheduler

The Children’s Aid Society, New York, NY 04/98-03/04

Administrative/Adoption Coordinator

oAnswer and screen all incoming calls, providing customer service

oWord processing of home-study case records, forms and correspondence

oAssist department director and senior administrative staff with variety of services

oRecords and distributes intake correspondence for adoption department supervisor

oPrepare training manuals for foster parents

oSchedule interview appointments for candidates

oPrepare court documents for adoptions

oMaintained weekly billing reports for accounting

oNeighborhood Youth Employment Program Mentor/Supervisor

oAssistant to caseworkers in the field

oAssistant to Therapeutic foster boarding home dept


John Adams High School (Diploma)

Piedmont Technical College: Supervisory Development (Certificate)

Certified substitute at 2 local schools in Edgefield County 01/06- 06/07

MS Office/Windows; MAS90, AXTAPA ( French database), Outlook, AS400, Access, ERP

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