SHAIK ABDUL WAKEEL
Mobile Number: 897-***-**** email@example.com
To be associated as a Customer Care & Team Leader with progressive organization which gives me a scope to enhance my skills and carrier growth and a part of team that dynamically works towards growth of organization and gain satisfaction there of.
Name of the Institution
Thiruvalluvar University Tamilnadu
INSSS Junior College, Warangal
Board of Intermediate, AP
Pragathi High School Warangal
Board of Secondary Education, AP
v Software : MS-Office 2003/2007/2010
v Operating System : Windows 8, Windows 7, MS Office, Windows 98/XP/VISTA, Etc.
v Appreciated for the best quality performance for handling the client calls
Ø Self-disciplined Good time management skills
Ø Excellent inter-personal skills
Ø Adaptability to different working environments
Ø Good administrative quality
v Organization : PCS PVT Lmt.
v Designation : Customer Care & Team Leader
v Duration : Jun 22nd 2014 Oct 20th 2016
v Location : Hyderabad
Successfully acquired and updated knowledge on procedures
related to relevant process.
Worked towards improvisation of the customer service, increase
Productivity, increase sales, identifies issues and escalates.
Handle and Process the Airtel MNP Outbound.
My Responsibilities Audit the live Call MNP Process & There Cons & Login Hour & Send the Report to Client & Daily End of the Day.
Making the Team Members Logging into Client call dialer.
Checking the Team Members Logging report of the day.
Assigning the Task to the Team Members.
v Organization : VIGNESHWARA CORPORATE SERVICES
v Designation : Team Leader & Backend
v Duration : Nov 1st 2016 to Still Date
v Location : Hyderabad
Handling Airtel Postpaid Sale
Conducting daily meeting with sales team to monitor base and daily commitment
Regular sales training to upgrade skill of the sales team
Numbers daily checking in ICRM
Monthly Achievement Target 300 Numbers With 75%
Daily Agent login report send to client & Data Uploading in Convex dialer
Increased Gross productivity sale to 400 from existing Number
Appreciated for the best performance for handling the airtel sale process client
Playing Cricket & Travelling & Listening Music.
Chatting with friends
Good Planning and Implementation Skills.
Consistent focus on Company Vision, Mission & Milestones to achieve them
Dedication to walk the extra mile to achieve excellence.
Good People Management and Motivation Skills.
Full Name : Shaik Abdul Wakeel
Father Name : Shaik Abdul Ghani
Date of Birth : 05-Mar-1990
Address : (H.NO 5/31/86/a sai baba nagar, IDA jeedimetla,HYD)
Sex : Male
Marital Status : Single
Languages : English, Hindi & Telugu
Mobile : 897-***-****
E-mail : firstname.lastname@example.org
Specialized personal skills : Honest and Punctual
Date : : (Shaik Abdul Wakeel)