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Customer Service Assistant

Location:
United States
Posted:
November 09, 2018

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Resume:

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

LYNETTE

GREENE

* ******** ***, ******, ** 27704 (H) 919-***-**** ac7ni6@r.postjobfree.com Enthusiastic Housekeeping Supervisor successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and an adaptable approach. Inventory management

Cleaning and sanitation

Employee evaluations

Training and development

Customer service

Cleaning oversight

Performance improvements

Linens and toiletries

Lost and found procedures

Staff supervision

Company policies

Quality assurance

Inventory and supply

OCTOBER 1993-MAY 2010

Assistant Houskeeper Hampton Inn Durham, NC

Assisted with the management and coordination of housekeeping operations. Resposible for ensuring hotel guest rooms, public spaces, and employee areas were clean and well maintained.

Communicated and followed-up on any problems, guest requests, special requirements, etc. EDUCATION

Kept record of all lost and found items as needed. Ensured that standards in rooms and public areas are being enforced by the assistant manager, room attendants, and housemen.

Stayed in constant communication with the engineering department to maintain and correct all repairs and renovation problems.

Collected reports and keys from room attendants, and ensured that all guest room floors were in order.

NOVEMBER 2014-CURRENT

Housekeeping Supervisor Hilton Durham, NC

Plan and coordinate the activities of housekeeping staff, laundry staff, lobby staff, and housemen staff

Inspect assigned areass to ensure standards are met Apply human resource management skills such as training, scheduling, and evaluating employee performance.

Handle administrative tasks

1978

High School Diploma:

Southern High, Durham, NC



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