PROFESSIONAL SUMMARY
A skilled Patient Access Specialist, resourceful, and innovative in problem-solving, seeking a medical billing position in Account Receivables. Work compassionately with people of diverse cultural backgrounds, and socio-economic statuses. Strong desire to utilize my medical billing and coding education and extensive customer experience to make a positive impact on the revenue cycle of a healthcare organization dedicated to patient-centered care.
PROFESSIONAL EXPERIENCE
ADDISON GROUP Jun. 2018 – Nov. 2018
Medical Biller @ Volunteers of America Mental Health
Charge Entry
Prior Authorizations
Eligibility and Benefit checks
Claim denial follow-ups and appeals
Credentialing
HENNEPIN COUNTY MEDICAL CENTER Jan. 2013 – Jun. 2018
Senior Patient Access Specialist Referral Coordinator
Answer and handle incoming English and Spanish phone incoming referral entry and scheduling
Outreach to patients to help coordinate appointment scheduling
Outreach to referring facilities in regards to obtain medical records
Management of incoming records and referrals via electronic fax system and hard copies
MyChart technical support
Collect registration information and verify insurance electronically and via various payer websites
Review registration records for accuracy and completeness, guarantee standards and guidelines are met
Ensure strict HIPAA regulations are met by enforcing confidentiality practices.
HEALTHPARTNERS INTERNATIONAL CLINIC Jan. 2003 – Jan. 2012
Medical Billing Representative and Office Assistant
Collaborated with providers by translating for the Spanish-speaking patients
Answered and handled patient account billing calls
Posted payments
Collaborated with member services and claims department
Resolved billing issues and denials by reviewing claim coding
Investigated claim denials and followed up with appropriate action
Light collection of denied claims
Exceeded expectations in productivity; described as a real problem solver; praised for AR work that was thorough, accurate and timely
Accomplished positive results by significantly reducing the days in account receivables
EDUCATION
RASMUSSEN COLLEGE
Associate of Applied Science in Health Information Technology
HOUGHTON COLLEGE - Houghton, NY
Educational Psychology
SKILLS
•Customer Service
•Bilingual Spanish/English
•Medical Terminology
•AR billing
•Charge Entry
•Payment Posting
•Coding/CPT and ICD-10 CM
•Anatomy & Physiology
•Medicare and Medicaid
•PMAPs and Commercial Ins
•Work Comp/3rd party
•Microsoft Office
•Epic
•Quantum encoder
•Cerner