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Technical Writer

Cedarburg, Wisconsin, 53012, United States
November 09, 2018

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Technical writer with creative problem-solving skills, technical aptitude, mechanical inclination, respect for deadlines and details.

● Ability to eliminate prose and improve content using Simplified Technical English and Minimalism

● Experience in XML authoring environments – DITA, S1000D, Content Management Systems (CMS)

● Technical illustrations, illustrated parts books, Component Maintenance Manuals (CMM), assembly/disassembly instructions, Instructions for Use (IFU), end-user quick reference guides

● Complete translation vendor management experience

● Experience documenting hardware, medical devices, aerospace, electronics, end-user software, commercial appliances, heavy/light machinery, service bulletins, field tech instructions

● Able to read wiring diagrams and engineering drawings

● Experience with configuration management and engineering change processes EXPERIENCE

2018 Tesch Global, Grafton, WI

Technical Writer

● Create internal and external software documentation

● Develop document control methodology

2016-2017 Johnson Controls, Milwaukee, WI

Technical Writer III

● Create and revise Technical Manuals and Installation Instructions

● Create line art technical illustrations

● Manage translations

● Member of two planning committees

● Software used: FrameMaker, lllustrator, PTC Windchill, CorelDraw 2016 Rockwell Automation, Mequon, WI

Technical Writer and Technical Illustrator (Contractor)

● Create and revise User Manuals and Installation Instruction Manuals

● Create technical illustrations to support the writing team’s manuals

● Software used: PTC Creo (Pro-E), FrameMaker, Illustrator, SAP 2016 Sun Prairie, WI and remote office

Technical Writer (Contractor)

● Create Operation Manuals for new 300-foot automated assembly line

● Software used: Adobe InDesign, Adobe Illustrator 2015 Alto-Shaam, Inc., Menomonee Falls, WI

Senior Technical Writer (Contractor)

● Create and revise Operation Manuals, Illustrated Parts Manuals

● Prepare line art for illustrated parts manuals

● Manage translations

● Create service documents for field repair technicians

● Research and report on competitors’ products

● Software used: Adobe InDesign, Adobe Illustrator SAMPSON DANIEL PARSONS


2012-2015 Cardiac Science Corporation, Waukesha, WI Senior Technical Writer

● Create new/revised Instructions for Use, Operation Manuals, User Guides

● Oversee and coordinate translations of manuals for global markets

● Maintain source control of all technical publications

● Create/manage Change Order flow within ERP system (Agile)

● Software used: FrameMaker (Structured), InDesign, CorelDraw, Illustrator, Agile (Oracle ERP), Team Foundation Server (TFS)

2011-2012 GE Healthcare, Waukesha, WI

Technical Writer (Contractor)

● Write comprehensive online Wiki (Knowledge Base) for highly visible CT groups

● Interview software and hardware engineers to gather necessary technical information 2010–2011 P&H Mining, Milwaukee, WI

Technical Writer (Contractor)

● Convert manuals to new DITA XML Content Management System (CMS)

● Update installation/assembly procedures and parts lists

● Write new Service Bulletins/Service Letters for customers and field repair technicians

● Write Web-based customer-facing product articles for a new Knowledge Base

● Create technical illustrations from SolidWorks engineering drawings/models

● Software used: Illustrator, FrameMaker, PhotoShop, Vasont (XML CMS), XMetaL, MS Office 2007 2006–2010 Astronautics Corporation of America, Milwaukee, WI Technical Writer

● Develop new and revise legacy Component Maintenance Manuals for aerospace industry

● Develop Illustrated Parts Lists (IPL) from bills of materials, engineering drawings and CAD files

● Create and manage manuals and revisions within strict deadlines as required by contracts, ATA 100

● Translate configuration changes and engineering changes into illustrated parts manuals

● Hands-on shop verification of test procedures, assembly/disassembly, and software/firmware loading

● Train new technical writing staff

● Prepare technical illustrations from native CAD files

● Work in DITA XML authoring environment

● Develop Test Specifications from engineering drawings, schematics, and subject matter experts

● Software used: CorelDraw, Corel Designer, SolidWorks, ArborText Editor, ArborText CSDB for S1000D 2005–2006 Bucyrus International, South Milwaukee, WI Technical Writer (Contractor)

● Revise legacy and developed new illustrated parts manuals per engineering changes

● Translate engineering/configuration changes to service books

● Software used: CorelDraw, PageMaker, Excel

2005 Horizon Interactive, Brookfield, WI

Technical Writer (Contractor)

● Update illustrated parts books for heavy machinery, plumbing fixtures (DITA environment) EDUCATION

University of Wisconsin – Milwaukee

● B.A., English – Professional and Technical Writing Program

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