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Customer Service Pharmacy

Location:
Markham, Ontario, Canada
Posted:
November 09, 2018

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Resume:

AFSANEH(STEPHANIE)ADO

* ********** ********

Markham, ON L3S-4E9 Cell: 647-***-****

ac7nhf@r.postjobfree.com

CAREER OBJECTIVE

Seeking to obtain a position within a growing organization that will allow me to utilize my education and experiences to their maximum potential HIGHLOGHTS OF QULIFICATIONS:

15 years’ experience of customer service

Looking for Challenge (Study pharmacy assistance program)

• Bilingual English /Farsi

• Fundamental of pharmacy

• Anatomy of physiology

• Pharmaceutical calculation

• Compounding pharmacy

• Pharmacy soft ware Applications

• Community pharmacy

• Microbiology and sterile products

• Fundamental of Computers

• word power point, excel and outlook

• Excellent analytical and problem solving skills

EDUCATION AND CERTIFICATIONS:

CDI College Pharmacy assistance program. June/2017 Jan/2018 Addiction and Community Service Worker Diploma September/2010/May 2011 Everest College – Toronto, On

• Fundamental Addiction

• Psychology

• Health Body & Mental

• Relapse Prevention

• Pharmacology

• Communication Fundamental

• Interviewing Techniques

Centennial College – Toronto, On

PROFESSINOL EXPERIENCES

New markham pharmacy Jan/2018- Mar/2018

Markhamack pharmacy (Guardian) Mar/2018-May/2018

Customer Service – Cosmetician June/2008 Oct/2012

Shoppers Drug Mart (Toronto, On)

• Keep up-to-date client information and used knowledge of store products to build sales

• Answered customers’ questions and inquiries

• Good customer relationship for referrals and repeat business

• Periodically attend vendors training seminars and preserve the highest level of products Knowledge

• Executed all systems and procedures to make sure a fast and efficient transaction

• Responsible for answering phone calls of customers

• Responsible for all aspects of payment processing

• Trained new representatives in customer service, products and company ‘s system usage

COUNTER MANAGER September/2004 June/2008

The Hudson Bay (Biotherm Cosmetic)

• Meet or exceeded all set goals and target

• Designed product display at various locations beauty products and its applications Attended customer’s queries and concern in a warm and professional manner COSMETIC MANAGER August.1997 August 2003

Wall-Mart Toronto, On

• Developed incentive programs to encourage peak performance from customer service Representatives and inspire teamwork

• Oversee daily activities of department to optimize productivity and quality of work

• Managed the attendance/shift report for my team to ensure team members are adhering to

Their shift schedule and lunch/breaks and various other administrative work

• Maintained sales records and identified sales targets and incentives

• Keep customer records to create a more personalized service Volunteer EXPERIENCE August /5/2011 -2013

Shepherd village Senior home (retire home)

Work as a helper with social worker

• Performing mini mental assessment for dementia residents

• Assisting with the implementation of recreation programs for senior which include physical, spiritual, social and intellectual stimulation

• Completing survey with resident to achieve better quality of life for each individual Certificate of Achievement for working in partnership with police and community Agencies

(victim Response) for 90 hours.



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