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Project Service

New Delhi, Delhi, India
November 09, 2018

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***-***, **, ******-**, Sector-**, Rohini,New Delhi-110085, India

(M) +91-989*******; E-Mail :


Has over 7 years of experience in the area of Project Management, Pre-Sales, Client Management, and Delivery Management in the areas of IT Management of Telecom & Finance. Has global experience spanning from formulating and implementation of processes and best practices for effective Project Management to Delivery Management across diverse competencies and geographies.

7 Years of experience in handling key clients like P&G (Proctor & Gamble) of British Telecom Global Service (BTGS).

Expertise in areas of project management, financial markets, sales and marketing, business development, channel sales, sales promotions, customer care and team management in service industry.

Experienced in handling a project of team size of 10 persons.


British Telecom ( Oct2015-till present ) Gurgaon, India

Project: Proctor & Gamble

Project role: Global Service Delivery

Company Title: - SME

Project Details: Works as the SME in SRM team for the Proctor and Gamble contract.

Working for the P&G contract which is one of the biggest and complex contract of BT Handling a team of SRMs, managing their work related issues, raising jeopardies with the marketing unit in case of pending information from technical team and project management team for the smooth workflow of requests Allocation of the work requests to team members as per the bandwidth Keeping track of work requests and ensure the timely delivery of the SOWs as per the agreed SLAs with the customer Preparing KPI report on monthly basis for the review of top management and marketing unit

Successfully completed the 36 hrs Commercial Management training conducted in Apr 17.

Tech Mahindra Ltd (Jun2011-Oct2015 ) Noida, India

Project: British Telecom Global Services

Project role: Global Service Delivery Lead

Company Title: - Senior Associate

Project Details: Works for British Telecom for the client Proctor and Gamble.

Single point of contact (SPOC) for P&G PMO

Responsible for work flow activity of all service request and order enquiry to completion

Manage Project resource allocation

Handling team of 4 SRC (Service Request Coordinator) & 5 (Service Request Managers)

Prepare and/or edit meeting minutes, presentations and tables.

Ensure adherence to delivery deadlines

File all project documents

Responsible to track project changes and produces updated site based schedule as agreed with engineering and project management

Compile summary documents, e.g. Product Development Plan, management Summary and Target Product Profile

Plan training for resource to increase their efficiency and productivity.

Monitors record keeping and file maintenance for the program or project.

Supervises other project staff; assigns tasks; sets priorities.

Monitor project progress and success [assess risks and hazards to the success of the project and take appropriate measures for avoidance]

Hand over project results, draw up final project report.

Resource Management

Publish Monthly review minutes

Present report defining project progress, problem and solution

Chair Management review board meeting

Insure that billing and invoicing management team is aware of service request completion via service completion note

Service request status reporting internally including twice weekly report for the Management Review Report

Major Achievements

Received the prestigious ACE Award for consistent performance and efforts.

Received the prestigious BRAVO award.

Indiabulls Securities Ltd (May2006-Feb2011) New Delhi, India

Senior Relationship Manager

Company Profile

Indiabulls Group is one of India’s top Business houses with businesses spread over Real Estate,Infrastructure, Financial Services, Securities and Power sectors.

The groupcompanies are listed on important Indian and Overseas markets. Indiabulls has been

conferred the status of a “Business Superbrand” by The Brand Council, Superbrands India.

Job Profile

Main duties involve generating revenues through HNI client acquisition and client servicing,

advising them on short and long term investments depending upon their risk profile and

return preferences. Other duties involve carrying out research on general trends in the Indian

Equity Capital markets, maintaining client portfolios and keeping there risk exposure under

control. Providing support to clients for Online Trading in capital and f&o market segment.

ICICI Prudential Life Insurance Co Ltd (Mar2005-Apr2006) New Delhi, India

Unit Manager

Company Profile

ICICI Prudential is a joint venture between ICICI Bank and Prudential PLC,UK based

company.ICICI Prudential is a No 1 Public Sector Insurance Organisation with 40%

market share and has over 2500 crores of collected premium.

Job Profile

My job profile includes recruiting financial advisors/business partners,training them and

getting business through them.


1997-1999 M D University India

MBA in Marketing and Finance

2001-2002 C-DAC India

Diploma in Advanced Computing


NCFM Certification for Financial Markets


MS OFFICE & Internet Concepts,C++


Positive attitude, Adaptability, Workaholic, Leadership and to sustain Dynamic work

environment and culture.


Date of Birth : 27thoct 1973

Languages Proficiency: English, Hindi and Punjabi;

References:Available on Request

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