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Cloud Delivery Consultant and Senior Technical Analyst

New York, New York, United States
November 09, 2018

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Steven J. Greenberg

** ******* ***, **** ***** NY 11730 631-***-****

OBJECTIVE Seeking a full time position as a Project Manager/Implementation Specialist where my background and career experience will be a benefit to both the Clients and Internal Team Members.


2007-2009 Dowling College, Oakdale, NY

Master of Science: Adolescence Education with Middle School Extension

2001-2005 University of Tampa, Tampa, FL Bachelor of Arts: Communication


•SMART Notebook

•SMART Response


•Microsoft Suite


•Safari Montage




•Adobe Captivate


2014 – Present Granicus - Cloud Delivery Consultant – Senior Technical Analyst

Project Manager for large, medium, and local government agency software (SaaS) implementations: advanced system requirements, configuration, web and on-site training to achieve desired system output and project success

Creation of product training documentation for both internal on-boarding purposes and client LMS documentation, for the entire product suite

Configuration of customized product demonstrations for large government agencies, working with the Sales team to ensure configuration of customer needs

Testing of Adobe Captivate LMS system for future implementation to supplement and enhance existing training methods

Created and edited Camtasia FAQ videos and Webinars for clients and new colleagues

Configuration of software per client specifications

Creation of customized Microsoft WORD templates for advanced document (Agenda/Minutes/Printout) Generation

Worked alongside the Support team, troubleshooting issues and providing fast, easy solutions.

QA of Software Updates

2011– 2014 Tequipment Inc - Instructional Technology Specialist

Provided professional development to public and private schools for instructional technologies.

Trained teachers on SMART Boards, SMART Response, Promethean Boards, Safari Montage, and other Interactive Whiteboards

Facilitated technological integration in the classroom, including demo lessons for instructors during class

Worked with teachers to create lesson plans around the technology provided by districts.

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