Margaret Hiatt

Portland, Oregon

ac7n8h@r.postjobfree.com 503-***-**** linkedin.com/in/margarethiatt SUMMARY

• Instructional Design

• Adult Learning Theory

• Project Management

• Adult Training

• Articulate Storyline 360

• Adobe Captivate 2017

“I enjoy working with Margaret very much. She is conscientious and always available to brainstorm with me or others. She often brings a different point of view... She is a great asset to the company.” Kevin Marshall, Vice President of Professional Services, Evisions, Inc PROFESSIONAL EXPERIENCE

Freelance, self-employed October 2016 – Present

Create and design eLearning courses, job aids and other instructional material. Boise State University May 2018 – September 2018

Intern/ Project Lead and Designer

Led a remote team on converting a face-to-face ethics training to an eLearning course. Oregon Child Development Coalition (OCDC) June 2018 – August 2018 LMS Report Writer

A temporary position to help OCDC create and modify SQL reports for their LMS (Learning Management System.)

• Created and modified reports using Report Builder 3, identifying and fixing errors and adding functionality.

• Found a solution to a problem OCDC was having with the LMS not recording the progress and completion of eLearning correctly. I created a prototype of the solution in Adobe Captivate for OCDC to implement as they update their training modules. Evisions, Inc August 2008 – September 2016

Software and consulting company that creates database reporting software for higher education clients.

Professional Services Training Manager

Promoted from Trainer to lead and develop a new Professional Services Training department to plan and produce end user training products for the Professional Services Division.

• Expanded from one non-standardized training product to 11 standardized training products created using instructional design principles to enable consistent and effective delivery across multiple trainers.

• Created training materials for all training products: PowerPoint presentations, lesson plans, learner exercises and classroom manuals.

• Formulated new processes with the product development team to increase communication to manage changes to training material before new product releases.

• Created onboarding material for the Training team to increase the ramp up speed for new trainers.

ac7n8h@r.postjobfree.com Margaret Hiatt Page 2

Kforce, Inc April – December 2007

Project Coordinator at The Regence Group (contract position)

• Enhanced control over the standardized project management process by implementing a database for managing decisions, issues and risks.

• Created a process for gathering and disseminating lessons learned. On Call Organizing Services March 2006 – June 2007

• Owner who built company focused on assisting people and families with organizing their spaces, family processes and managing paperwork.

SRA International July 2003 – January 2006

Senior Member of the Professional Staff for the Reserve Component Automation Systems

(RCAS) program (3rd Level Technical Support on a military contract) Recruited to RCAS software implementation project to lead deployment efforts involving 54 National Guard sites deploying troops for service in Operation Iraqi Freedom.

• Decreased installation time while improving efficiency by independently developing RCAS Server and Application installation manual. Manual was added to contract as a required deliverable.

• Enhanced engineers’ performance and application installation efforts by conceptualizing and designing RCAS applications presentation transformed into a one-day symposium attended annually by engineers, help desk personnel, government representatives, trainers and other contract personnel.

• Gained customers’ support and drove RCAS application utilization ratings by demonstrating enhanced productivity capabilities and reduced soldier hardship. EDUCATION

• Graduate Certificate in Workplace E-Learning and Performance Support, Boise State University (December 2018)

• Graduate Certificate in Workplace Instructional Design, Boise State University

• Bachelor of Arts (B.A.) in Foreign Service and International Politics, Pennsylvania State University

Contact this candidate