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QA Manager

Phoenix, Arizona, United States
November 12, 2018

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Richard A. Owen

***** *. **** ****** 602-***-****

Phoenix Arizona 85044


I strongly believe my vast amount of analytical and troubleshooting skills in evaluation, integration, and quality assurance testing of hardware and software products will be a valuable addition to your organization.

Technology Skills Summary

Rest API Testing Test Client/Server Applications Test Web & Mobile Applications

TCP/IP Protocol End to End Testing of POS Products Regression & Negative Testing

SDLC Knowledge Hardware & Software Integration JIRA & Red Mine Bug Tracking

SQL Experience Mentored QA Collages Excellent communication skills

Employment History

Vantiv/Worldpay, Chandler, AZ. 9/17- 11/18

Sr. Software QA Engineer

Performed QA testing of Rest API’s in a .Net framework Point of Sale (POS) application. Validation and testing of Middleware application which was the interface between the Oracles OPI applications and Vantiv/Worldpay triPOS .Net application. Planned, wrote, designed and executed test suites for the deployment of Vantiv/Worldpay current and new POS products. Products included Verifone MX and VX models, also the Ingenico IPP models of Pin Pads.

Utilized Postman for testing API’s.

Performed End to End testing of POS product.

Created Test Cases and Test Scripts with Microsoft Test Manager.

Utilized Microsoft Team Foundation Server (TFS) for Agile Story Management and Bug Tracking

Testing and validation of Vantiv/Worldpay products were performed on Windows and Linux platform

Created Test Cases for Credit, EMV, Debit, EBT, Store/Gift Cards and PCI compatibility

Utilized MySQL and DB Browser to validate Stored POS transactions

Understand, Troubleshoot and Track Bugs on POS Device and Network issues

Worked in an Agile SAFe and SCRUM environment.

Apriva, Scottsdale, AZ. 8/11- 8/16

Quality Assurance Engineer Team Lead

Manually validated financial applications on POS terminals, mobile cell phones and integrated web configurations. Verification of Secure VOIP software functionality on mobile phones. Verification of interoperability of routers, gateways and monitoring software for a Secure VOIP network.

Setup and maintained the POS Terminal Test Lab and the Secure VOIP Test Lab.

Perform End-to-End testing of the Payment System Path (From POS Terminal through the Gateway to the Payment Host and back to the POS Terminal)

Created Test Plans and Test Procedures to exercise and stress the products functionality for the VOIP and POS Terminal products.

Utilized MS SQL to verify the Terminals rights to connect to the Gateway and Host Processor connection

Integrated and tested VOIP Gateway software.

Integration and testing of customer Processor Network Interfaces (PNI) software on a complex POS Payment Gateway system.

Verify and tested POS terminal financial application software’s.

Managed and supported QA teams on-site and offshore.

Lead and assign testing duties on products within the QA teams for up to 9 QA engineers.

Testing across multiple Windows environments

Utilized JIRA and Red Mine for bug tracking.

Utilized Redhat and Tomcat Linux OS for VOIP testing

Utilized customized Automation software to test VOIP Network and PNI Gateway

Performance testing of the PNI Gateway and VOIP Netowrk

DoD Secret Security Clearance (Active)

Hypercom, Scottsdale, AZ 2/96 - 8/11

Sr. Software Quality Assurance Engineer

Verified IP and WAN software and hardware functionality. Integrated IP and WAN hardware and software. Evaluated the performance of the IP and WAN products for maximum throughput. Evaluated and qualified third-party products for resale by Hypercom. Reported results and made recommendation on these products to executive level management. Functional and stress testing of Server/Client Network Management System and Point of Sale Terminal Management System. Verify functionality of communications and User Interface options on a wide verity of Point of Sale devices. Testing of GPRS, Wi-Fi, and Ethernet communications for Point of Sale devices.

Designed and set up the LAN software test area.

Created Test Plans and Test Procedures to exercise and stress product functionality.

Integrated third-party routers and SSL Accelerators to validate Hypercom’s compatibility.

Introduced large network emulation to create loads while running qualification tests.

Duplicated customer LAN/WAN network environments for problem isolation.

Verification of software from offshore resources in Russia and Germany.

IDEA Courier, Tempe, AZ 2/79 - 2/96

(Formally ITT and Alcatel Courier)

Design Assurance Engineer

Researched hardware and software specifications for 3270 and 5250 products. From these functional

Specifications generated test plans and test programs to exercise the products operation.

Products tested include 3270/5250 terminals, TN3270 Windows Clients, Telnet Servers, LAN Gateways,

DOS/Windows terminal emulation’s, and Controllers and printers.

Performed stress testing with CICS and VTAM on 3270 terminal and controllers.

Knowledge of SNA host protocol and TCP/IP LAN protocol.

Utilized the IBM 3745, 3172 and AS400 for qualification of the products.

Expanded the test suites to minimize field-reported problems.

Test Engineer

Introduced new 8088, 286 and 386 Personal Computer (PC) products into the test and reconfiguration

areas. Developed test procedures and test plans for those products. The products included PC

Motherboards, CGA and EGA video boards and monitors, floppy/hard disk drives and voice cards.

Reduced test equipment by 80% in the Monitor Alignment area by driving 5 EGA monitors with 1 PC.

Created test beds and test programs used to aid in the test and repair of PC products.

Trained test technicians to troubleshoot to the component level on the PC products.


DeVry University, Phoenix, AZ. 6/79

Associate Arts Degree in Electronics Engineering

South Mountain Community College, Phoenix, AZ. 1/91

Classes: C and Advanced C Programming

Online Selenium Class 2/17

Additional Information

Phoenix Kart Racing Association 8/09 – 8/11

Served as the President of the Phoenix Kart Racing Association chairing the board of director’s meetings.

Also served as the Tech Director overseeing the technical inspection of the competing karts.

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