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Customer Service Manager

Miami, FL
November 12, 2018

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Providing premiere customer service in positions demanding strong observation abilities, sharp critical thinking and effective communication skills. I am in a search of a company that i will allow me to utilize my skills and helping me to acquire knowledge. Eager to grow and develop a higher level experience. Provide outstanding service to a range of people and society. Ability Summary

• Extensive experience in Customer Service

• Ability to work under pressure

• Ability to work in teams or individually

• Hardworking and reliable

• Knowledge of Microsoft Words, Excel and Powerpoint

• Leadership

• Time-Management

• Type 25 WPM

• Bilingual (English/Creole)


Barrington Christian Academy High School Florida City, FL August, 2011- Jun, 2012 Graduated

Benedict College Columbia, SC August, 2012 –May, 2013 Northwestern Oklahoma State University Alva, OK August, 2014 - May, 2015 Some college credits

Employment History

Wal-Mart July, 2016 - Current

Asset Protection Host/Loss Prevention:

• Provide excellent service to customers while maintaining strict security.

• Ensure goods carried by customers are labeled appropriately to avoid any theft.

• Check the receipts of bulk or high value merchandise going out of the premises.

• Monitor the premises for any thefts and fraud activities.

• Ensure that no merchandise leaves the premises without payment.

• Develop in-depth knowledge of department operations and security systems.

• Respond promptly to alarms according to company guidelines.

• Identify and communicate any suspicious activity to Operations Manager.

• Investigate frauds and thefts as directed by the Manager.

• Implement safety and security programs for premises.

• Perform scanning and bag checking of all employees when they leave the building. MEAT CLERK/ PUBLIX November, 2016 – March, 2016

• Greet customers as they arrive at and ensure that they are being serviced by a customer service representative.

• Stock Merchandise and work Freight

• Listen to and attempt to resolve customers’ complaints and ensure that any escalated ones are informed to the department manager.

Winn Dixie Aug 2015 - September 2015


• Greet customers as they approach the food service counter.

• Take and punch orders in the POS system.

• Inform customers of regular deals or daily specials.

• Provide information on menu items.

• Up-sell products by providing information on food items.

• Operate cash register and take payments.

• Process credit card payments.

• Accurately count change before returning to the customer.

• Clean counters and work areas.

• Stock work areas with ketchup, sauces, napkins and napkins.

• Pack customers’ orders and hand them to the customer Honors and Activities

• Awarded Salutatorian

• Awarded Paul E. Lee scholarship

• American History Honors

References and supporting documentation will be available upon request

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