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Customer Service Sales

Location:
Rio Rancho, New Mexico, United States
Posted:
November 11, 2018

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Resume:

CONNIE B PHILLIPS

**** ********** **** **. **, Rio Rancho, NM 87114 ac7n0n@r.postjobfree.com

505-***-****

OBJECTIVE

To continue my career with an organization that will utilize my management, supervision, and administrative skills to benefit mutual growth and success.

SKILLS & ABILITIES

Customer service /relations

Improving efficiency and productivity

Preforming multiple task

Detailed and results oriented

Training, quality control;

Work effectively under stress

Team player with a sense of humor

Developing/enforcing policies

Medical software Crystal, Officemate, Eyefinity

Gathering insurance information and submittals through Availability Davis,VSP, Spectera,Eye Med, Presbyterian BCBS, Medicare/ Medicaid Portal,

Speaking, Spanish and English,

Active listening reading comprehension, active learning, critical thinking.

Oral comprehension.

Record patient medical records, verify patient’s medical histories and information. Scanning of all records.

Telephone etiquette .contact with customers face to face sales and discussions. Decision making though out the day.

Proficient in Microsoft Office Suite, Outlook, time-management, public speaking, and leadership.

EXPERIENCE

OPTICIAN SANDIA VISION

DEC 2015 – PRESENT

Optician currently responsible for frame styling the customer for their eyewear, through discussion of the patient lifestyle. Helping the patient navigate through their insurance benefits. Currently working with the following insurances: VSP, Davis EyeMed March Vision, ACS. Ability to repair and adjust their eyewear for an accurate fit.

OFFICE MANAGER THE VISION STORE

OCT 2013 – AUG 2015

Key Holder, leading a team of associates to perform the required daily tasks as well as promoting positive customer service to better service the needs of the customer. Data entry, Customer Service Sales, Scheduling, Goal setting, Working with Different Reps. Closing the store balancing the day’s revenue, Grounds Keeping. Maintaining each employees file such as attendance, payroll evaluations any other issue or problem that may arise in a busy office

Optician: assisting patients with choosing frames, lens types through lifestyle sales, explain and measuring the different types of lens, contact sales. Assisting new contacts lens wearers of the proper Insertion and Removal and proper care of contact lens

Pretesting auto refractor, tonometer visual field

STORE MANAGER NATIONAL VISION

JULY 2000 APRIL 2013

Key holder, opening and closing of the store, working closely with the doctor. Pretesting, customer service, hiring, training, payroll, goal setting, Insertion and Removal of contacts sales. Optician.

EDUCATION

CENTRAL NEW MEXICO, ALBUQUERQUE NM

MAY 2013-DEC 2013

ADMINISTRATION, BUSINESS

Optometric Administration December 19th 2014

WEST MESA HIGH, ALBUQUERQUE NM

GRADUATED 1979

D.E.C.A.

AWARDS

Various awards for customer service, perfect attendance, meeting goals

LEADERSHIP

DECA Treasurer

Team leader Amity Leader

REFERENCES

DR BRENDA BARNETT

NATIONAL VISION

505-***-****

ELIZABETH CHAVEZ

CITY OF ALBUQUERQUE (RETIRED)

505-***-****

MARY C LUCERO

ISLETA PUEBLO

505-***-****



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