CONNIE B PHILLIPS
**** ********** **** **. **, Rio Rancho, NM 87114 email@example.com
To continue my career with an organization that will utilize my management, supervision, and administrative skills to benefit mutual growth and success.
SKILLS & ABILITIES
Customer service /relations
Improving efficiency and productivity
Preforming multiple task
Detailed and results oriented
Training, quality control;
Work effectively under stress
Team player with a sense of humor
Medical software Crystal, Officemate, Eyefinity
Gathering insurance information and submittals through Availability Davis,VSP, Spectera,Eye Med, Presbyterian BCBS, Medicare/ Medicaid Portal,
Speaking, Spanish and English,
Active listening reading comprehension, active learning, critical thinking.
Record patient medical records, verify patient’s medical histories and information. Scanning of all records.
Telephone etiquette .contact with customers face to face sales and discussions. Decision making though out the day.
Proficient in Microsoft Office Suite, Outlook, time-management, public speaking, and leadership.
OPTICIAN SANDIA VISION
DEC 2015 – PRESENT
Optician currently responsible for frame styling the customer for their eyewear, through discussion of the patient lifestyle. Helping the patient navigate through their insurance benefits. Currently working with the following insurances: VSP, Davis EyeMed March Vision, ACS. Ability to repair and adjust their eyewear for an accurate fit.
OFFICE MANAGER THE VISION STORE
OCT 2013 – AUG 2015
Key Holder, leading a team of associates to perform the required daily tasks as well as promoting positive customer service to better service the needs of the customer. Data entry, Customer Service Sales, Scheduling, Goal setting, Working with Different Reps. Closing the store balancing the day’s revenue, Grounds Keeping. Maintaining each employees file such as attendance, payroll evaluations any other issue or problem that may arise in a busy office
Optician: assisting patients with choosing frames, lens types through lifestyle sales, explain and measuring the different types of lens, contact sales. Assisting new contacts lens wearers of the proper Insertion and Removal and proper care of contact lens
Pretesting auto refractor, tonometer visual field
STORE MANAGER NATIONAL VISION
JULY 2000 APRIL 2013
Key holder, opening and closing of the store, working closely with the doctor. Pretesting, customer service, hiring, training, payroll, goal setting, Insertion and Removal of contacts sales. Optician.
CENTRAL NEW MEXICO, ALBUQUERQUE NM
MAY 2013-DEC 2013
Optometric Administration December 19th 2014
WEST MESA HIGH, ALBUQUERQUE NM
Various awards for customer service, perfect attendance, meeting goals
Team leader Amity Leader
DR BRENDA BARNETT
CITY OF ALBUQUERQUE (RETIRED)
MARY C LUCERO