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Sales Customer Service

Lisbon, Lisboa Region, Portugal
November 08, 2018

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Mature professional with a corporate and government background. Extensive experience and proven competence as a Consular Officer in the General Consulate of Brazil in Lisbon, including previous involvement in Technical Sales and After Sales Client Relationship. Being as an accurately observer and good listener make me naturally able to establish and maintain deep client relationships. Diplomatic experience improved my skills to deal with high pressure situations.


General Consulate of Brazil, Lisbon

Consular Officer - 2010/2018

As a Team leader of Passport Department, provided technical support, training in customer service and internal rules applications. Competent to provide relevant reports and feed back regarding daily passport activity, quality of service and public attendance. Dealing with high stress and volume of processing applications for Passports, emergency travel documents for Brazilian nationals and their families in Portugal in a range of situations. Preparing notarial documents, Visas and providing advice enquiries of routine issues and obligations. Administrative tasks and follow bureaucratic procedures dealing with highly distressed customers. Grupel Grupos Electrogéneos Lda, Lisbon.

Technical Sales Engineer - 2008/2010

Implementation of new sales strategies and development of Lisbon market, built relationship with small import- export companies for the African market. Consolidation of the current customer base with budgeting and on-site technical sales support for solutions in Power Generation from 4 kVA to 900 kVA, electrical switchboards and enclosures to provide OEM type solution

General Electric Consumer & Industrial - Power Controls, Lisbon Trainee - Sales Department - 2006-2008

Internal sales support of the Portuguese sales team with technical proposals, follow up and quotations for distributors or indirect customers. Collaboration in the organization of commercial/technical presentations and translation of technical catalogues.


UTFPR – Universidade Tecnologica Federal do Paraná, Brazil (2008) B.Sc / Electrotechnical Industrial Automation

ISEL – Institto Superior de Engelharia de Lisboa, Portugal (2004/2006) Electrical Engineering - Exchange Program/Erasmus. IT SKILLS

AutoCAD, Microsoft Office, Windows, Macintosh, Gimp, Linux (user) INTERESTS

Traveling, Literature, Philosophy, Biking, Trekking, Gym, Calligraphy, Music, Old Maps, Theater, Cooking, Camping, Volunteering.

Felipe Roberti Neto

Nationality: Portuguese/Brazilian

Idioms: Portuguese - English - Spanish - Italian (Beginner) Rua Horta Seca, 7 - R/C


Lisbon - Portugal


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