Resume

Sign in

Service Engineer

Location:
Bangalore, Karnataka, India
Posted:
November 08, 2018

Contact this candidate

Resume:

SS Ravi Shankar

Objective

Seeking a position utilizing strong technical knowledge, organizational skills, excellent communication skills and specific interest in learning with a reputed organization

Summary

Having an overall 15 years of technical experiences in IT Infrastructure & Operations, Systems Management Administration and User Support, which extensively include Virtualization platform / Windows / Linux in Installation & maintenance of Operating Systems, Hardware/Network troubleshooting. Vendor management. Maintain focus on achieving bottom-line result while formulating advanced technology and IT business best practice solutions to meet diversity of needs. Interpersonal communication skills with senior management’s. Ability to deliver prioritized multi-task and critical project on time.

Domain & Competency

Systems Domain: VM Ware Technology, Linux, Windows, SUN Solaris & Network Domain

Experience

CSS Corp PVT Ltd.

Duration: Nov 2015 – Mar-2016

Deputy Manager/Team Lead

Overall responsible for managing IT operations & support (4 locations) with a team of 9 techs

Member of Infra-Opps team, participated in DC revamp.

Took over the team in a turnaround situation and ensured the SLA results reached from 60% to 96% + in 2 months of period

IDS Software Solutions India PVT Ltd.

Duration: Aug 2007 – Nov-2015

Team Lead

Responsibilities,

Installation and maintenance of Server platform, ensuring minimal downtime of Servers

Installation and configuration of VM Ware, Linux and Windows operating systems on Server Class machines (IBM & Dell servers)

Take periodical backups of data on the servers.

Deployed and maintain; VMware ESX & ESXi, with Virtual Center management, Consolidated Backup, DRS, HA,,V Motion and VDP Backup, vCenter Orchestrator automated workflows

Diagnosis of VMware performance and perform VMware performance tuning

Work independently and receive minimal guidance on work assignments

Schedules and perform VMware installations, patching and upgrades and maintains them in accordance with established client’s SLA and procedures\ Recovery

-Build, configure and deploy VMs and templates, Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) 2003, & 2008, as well as Linux servers from VMware,

Implemented Veeam 6.5 and configured Backup’s for all the critical VM’s

Implemented VDP 5 & configured backups for the VM’s

Upgraded of VM ware ESX version 5 to 5.1

Installation of View environment and configured pools & VDI’s 5

Upgraded View 5 to 5.1

Patch management of VM Ware environment implemented

Deploy and configure Windows 2003 & 2008 Clusters for various project periodically (SQL)

Maintenance of development and production based servers such as IBM e-Servers, Dell Power Edge Servers

Maintain the MacAfee Antivirus server with e-Policy Orchestrator 4.5

Implemented e-Policy Orchestrator 5.x

Installed VM Ware ESX server on IBM & Dell server and configured various Virtual instances (operating Systems) like windows and Linux.

Converting of physical server & IBM blades to VM instances

Handing the server with the help of VM Infrastructure client

Configuring EMC storage space for Servers

Storage migration, Intermediate in EMC storage

Handling Networker & Replication Manger backup software from EMC

Cloning of the instances from one server to the others

Converting an instance one server to the other

Familiar with VM Ware technologies

Worked closely with the IBM vendor for the maintenance of IBM series laptop

Configured the IBM blade server management software for maintenance of the IBM blade server

Trouble shooting clients and users problems using WebEx technologies

Creating user accounts and maintains the domain

Familiar with Avaya IP phone technologies

Helping the Team with the helpdesk issues

Training the members on the VM technology, antivirus management, and Symantec Ghost software

Vendor Management, interact with Vendors for new requirement and for renewals

Leading a team of 3 members

Project’s handled,

Installed and configure VM Ware ESX server with Virtual Center & VDI 5 on IBM Blade & Dell Servers and configured.(VM Ware 5 & 5.1)

Worked on the available options with VM Ware ESX server and implemented accordingly based on the requirement

Installed and configured VM Ware View Desktop’s

Setup a New work environment (Totally a New office Setup)

Storage Migration from CX400 (EMC NS 120) to EMC VNX

Installed and configured BES server version 5 & maintaining the same.

Installed and configured MacAfee Antivirus server with e-Policy Orchestrator 4 and upgraded to 4.5 + 5.x

Installed and configured Websense Web security & remote filtering Software & maintaining the same

Installed and configured RHEL 5 ES Oracle RAC cluster project

Installed and configured Windows 2003 & 2008 Cluster for SQL 2005 & SQL 2008 cluster project

Installed and configured Windows 2003 & 2008 Cluster for Oracle cluster project

Configured IBM blade server management software for LS 20 and LS 21 IBM blade Centers

Upgraded VM ware ESX + View Environment.

Maintenance of patch management services for all the available windows servers, inventory management, contract management, with the help of a CMDB tool

Was a part in implementing the Avaya IP Phones for the company

CEM Solutions PVT Ltd.

Duration: Nov-2006 – Jan-2007

System Administrator

Responsibilities,

Handling Linux and Windows based Servers.

Installing and maintaining the Server platform.

Ensuring minimal downtime of Servers

Take periodical backups of data on the servers.

Installation and maintenance of Linux based Gateway Servers (Free BSD)

Lifetree Convergence Ltd.

Duration: Dec 2003 – Oct 2006

Senior System Administrator

Responsibilities,

Leading the IP Support Team and responsible for the installation, maintenance & troubleshooting of the Company’s Servers desktops, laptops, printers and Network

Providing good service to users in Systems Domain and Network Domain

Administration, maintenance & troubleshooting of SUN Sparc Servers, Linux Servers and Windows Servers

Maintenance of Gateways for round the clock internet and mail access

Installing and maintaining the Databases in the desired Server platform.

Ensuring minimal downtime of Servers and Internet access

Keep the systems and network free from virus with the help of Symantec Antivirus

Interacting with vendors for IT related issues (procurement, replacement and service).

Recommending and giving suggestions to the management in areas of IT facilities and implementing the same to develop IT Infrastructure in the organization.

Installation and configuration of Sun Solaris and Linux flavors on Server Class Series

Take periodical backups of data on the servers.

Maintenance of development and production based servers such as SUN 280R, Netra, HP Prolient ML330, ML350, DL380 & IBM eServers

Patch installation for the servers

Installation and maintenance of Linux based Gateway Servers

(E-smith Flavors)

Installation of Lifetree products and other software

Training the team members on handling SUN & Linux Servers

Create and configure Virtual machine using VMware

Leading a team of 2 members

Project’s handled,

Install & Configured a complete network project consisting of 8 servers (Server class) and 20 workstations for Lifetree (A Complete new office was setup)

Installed and configured Linux Gateway for sharing of internet access, DHCP and mail services

Installed and configured Symantec Antivirus corporate edition on a Server Client architecture base and maintained the same

Configured 4 HP network printers for different floor

Configured a DAS on Sun Solaris

Using VM Ware Technologies created an image consisting of all the software been developed by Lifetree and use to operate it with VM Player so they can give the demo to the clients

Installed and maintained VM ware workstations, servers.

Installed VM Ware GSX 2.5 server on an IBM Blade server for a Test Run purpose

Installed and configured Sun Solaris 5.9 with patches on Sun fire V440 with Clustering, Linux server with clustering on HP DL 580.

Been to Iran for installation and maintenance of the above- mentioned server. (Period of 3 months)

Team Computers Pvt. Ltd.

Duration: Dec 2002 – Nov 2003

Team Leader

Responsibilities,

Server & Network installations and administration

Administer and maintain the technology infrastructure such as servers, desktops, laptops and business software applications for the clients.

System support for Windows 2000 servers

Ensuring co-ordination of service engineers to offer a better service in the desired time

Troubleshooting and providing solutions in areas of Servers and network

Interact with customers to get feedback on our service and improve based on their feedback

Providing value added service to customers by giving suggestions regarding hardware and software.

Provided training to the team members to develop their technical and inter personal skills

Handling service complaints and allocating service calls to the engineers.

Allocate work to the team

Installation of Sun Solaris and Linux flavors on server class.

Configuring Solaris and Linux servers on the network and installing the required add on software’s as per the requirements.

Configure and troubleshoot HP Servers, Printers and Digital scanners

Leading a team of 3 members

Project’s handled,

Install & Configure a complete network project consisting of 20 servers (Server class) and 90 workstations

Silicon Integrated Systems.

Duration: June 2000 – Nov 2002

Senior Customer Support Engineer,

Responsibilities,

Served as the initial point of contact for resolution of desktop, laptops and server hardware related problems

Ensuring co-ordination of service engineers to offer a better service in the desired time

Recommending anti-virus solutions to the customers based on their needs

Post/Pre-installation support

Network installations and administration, Structure cabling

Handling service complaints and allocating service calls to the engineers.

Interact with customers to get feedback on our service and improve based on their feedback

Install, configure and Troubleshoot Desktop Systems and workstations

Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, and digital imaging devices

Project’s handled,

Installed and configured Windows NT Domain, Linux Servers including BackOffice Servers with more than 90 Workstations.

Micro Port InfoTech

Duration: Apr 1999 – May 2000

Customer Support Engineer

Responsibilities,

Troubleshooting and providing solutions in areas of hardware and network.

PC Assembling and Installing of Software’s and maintenance of hardware

Ensuring customer satisfaction by responding to their needs in time

Post/Pre-installation support

Skills

Skill Name Skill Level Experience

VM Ware Expert 7 years

Linux Intermediate 4 years

Windows Expert 9 years

9X/NT/2k/2k3/2K8/XP/W7

Sun Solaris Intermediate 2 years

Routers & Intermediate 1 year

Switches

Gateways & Intermediate 2 year

Firewalls

Education

MCA (pursuing completed 3 & 4 Sem)

Advanced Diploma in Computer Hardware and Networking

SUN Solaris Administrator Course (Completed 1 Level among 2 levels)

Red Hat Certified Engineer Course (Completed 3 levels)

VM ware VCP 5 certified.

Name SS Ravi Shankar

DOB 24-Dec-1978

Address # 8 Clark’s Pet ‘C’,

Armstrong Road Cross,

Bangalore 560001

E-mail ac7mxj@r.postjobfree.com

Mobile No 988*******



Contact this candidate