SS Ravi Shankar
Objective
Seeking a position utilizing strong technical knowledge, organizational skills, excellent communication skills and specific interest in learning with a reputed organization
Summary
Having an overall 15 years of technical experiences in IT Infrastructure & Operations, Systems Management Administration and User Support, which extensively include Virtualization platform / Windows / Linux in Installation & maintenance of Operating Systems, Hardware/Network troubleshooting. Vendor management. Maintain focus on achieving bottom-line result while formulating advanced technology and IT business best practice solutions to meet diversity of needs. Interpersonal communication skills with senior management’s. Ability to deliver prioritized multi-task and critical project on time.
Domain & Competency
Systems Domain: VM Ware Technology, Linux, Windows, SUN Solaris & Network Domain
Experience
CSS Corp PVT Ltd.
Duration: Nov 2015 – Mar-2016
Deputy Manager/Team Lead
Overall responsible for managing IT operations & support (4 locations) with a team of 9 techs
Member of Infra-Opps team, participated in DC revamp.
Took over the team in a turnaround situation and ensured the SLA results reached from 60% to 96% + in 2 months of period
IDS Software Solutions India PVT Ltd.
Duration: Aug 2007 – Nov-2015
Team Lead
Responsibilities,
Installation and maintenance of Server platform, ensuring minimal downtime of Servers
Installation and configuration of VM Ware, Linux and Windows operating systems on Server Class machines (IBM & Dell servers)
Take periodical backups of data on the servers.
Deployed and maintain; VMware ESX & ESXi, with Virtual Center management, Consolidated Backup, DRS, HA,,V Motion and VDP Backup, vCenter Orchestrator automated workflows
Diagnosis of VMware performance and perform VMware performance tuning
Work independently and receive minimal guidance on work assignments
Schedules and perform VMware installations, patching and upgrades and maintains them in accordance with established client’s SLA and procedures\ Recovery
-Build, configure and deploy VMs and templates, Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) 2003, & 2008, as well as Linux servers from VMware,
Implemented Veeam 6.5 and configured Backup’s for all the critical VM’s
Implemented VDP 5 & configured backups for the VM’s
Upgraded of VM ware ESX version 5 to 5.1
Installation of View environment and configured pools & VDI’s 5
Upgraded View 5 to 5.1
Patch management of VM Ware environment implemented
Deploy and configure Windows 2003 & 2008 Clusters for various project periodically (SQL)
Maintenance of development and production based servers such as IBM e-Servers, Dell Power Edge Servers
Maintain the MacAfee Antivirus server with e-Policy Orchestrator 4.5
Implemented e-Policy Orchestrator 5.x
Installed VM Ware ESX server on IBM & Dell server and configured various Virtual instances (operating Systems) like windows and Linux.
Converting of physical server & IBM blades to VM instances
Handing the server with the help of VM Infrastructure client
Configuring EMC storage space for Servers
Storage migration, Intermediate in EMC storage
Handling Networker & Replication Manger backup software from EMC
Cloning of the instances from one server to the others
Converting an instance one server to the other
Familiar with VM Ware technologies
Worked closely with the IBM vendor for the maintenance of IBM series laptop
Configured the IBM blade server management software for maintenance of the IBM blade server
Trouble shooting clients and users problems using WebEx technologies
Creating user accounts and maintains the domain
Familiar with Avaya IP phone technologies
Helping the Team with the helpdesk issues
Training the members on the VM technology, antivirus management, and Symantec Ghost software
Vendor Management, interact with Vendors for new requirement and for renewals
Leading a team of 3 members
Project’s handled,
Installed and configure VM Ware ESX server with Virtual Center & VDI 5 on IBM Blade & Dell Servers and configured.(VM Ware 5 & 5.1)
Worked on the available options with VM Ware ESX server and implemented accordingly based on the requirement
Installed and configured VM Ware View Desktop’s
Setup a New work environment (Totally a New office Setup)
Storage Migration from CX400 (EMC NS 120) to EMC VNX
Installed and configured BES server version 5 & maintaining the same.
Installed and configured MacAfee Antivirus server with e-Policy Orchestrator 4 and upgraded to 4.5 + 5.x
Installed and configured Websense Web security & remote filtering Software & maintaining the same
Installed and configured RHEL 5 ES Oracle RAC cluster project
Installed and configured Windows 2003 & 2008 Cluster for SQL 2005 & SQL 2008 cluster project
Installed and configured Windows 2003 & 2008 Cluster for Oracle cluster project
Configured IBM blade server management software for LS 20 and LS 21 IBM blade Centers
Upgraded VM ware ESX + View Environment.
Maintenance of patch management services for all the available windows servers, inventory management, contract management, with the help of a CMDB tool
Was a part in implementing the Avaya IP Phones for the company
CEM Solutions PVT Ltd.
Duration: Nov-2006 – Jan-2007
System Administrator
Responsibilities,
Handling Linux and Windows based Servers.
Installing and maintaining the Server platform.
Ensuring minimal downtime of Servers
Take periodical backups of data on the servers.
Installation and maintenance of Linux based Gateway Servers (Free BSD)
Lifetree Convergence Ltd.
Duration: Dec 2003 – Oct 2006
Senior System Administrator
Responsibilities,
Leading the IP Support Team and responsible for the installation, maintenance & troubleshooting of the Company’s Servers desktops, laptops, printers and Network
Providing good service to users in Systems Domain and Network Domain
Administration, maintenance & troubleshooting of SUN Sparc Servers, Linux Servers and Windows Servers
Maintenance of Gateways for round the clock internet and mail access
Installing and maintaining the Databases in the desired Server platform.
Ensuring minimal downtime of Servers and Internet access
Keep the systems and network free from virus with the help of Symantec Antivirus
Interacting with vendors for IT related issues (procurement, replacement and service).
Recommending and giving suggestions to the management in areas of IT facilities and implementing the same to develop IT Infrastructure in the organization.
Installation and configuration of Sun Solaris and Linux flavors on Server Class Series
Take periodical backups of data on the servers.
Maintenance of development and production based servers such as SUN 280R, Netra, HP Prolient ML330, ML350, DL380 & IBM eServers
Patch installation for the servers
Installation and maintenance of Linux based Gateway Servers
(E-smith Flavors)
Installation of Lifetree products and other software
Training the team members on handling SUN & Linux Servers
Create and configure Virtual machine using VMware
Leading a team of 2 members
Project’s handled,
Install & Configured a complete network project consisting of 8 servers (Server class) and 20 workstations for Lifetree (A Complete new office was setup)
Installed and configured Linux Gateway for sharing of internet access, DHCP and mail services
Installed and configured Symantec Antivirus corporate edition on a Server Client architecture base and maintained the same
Configured 4 HP network printers for different floor
Configured a DAS on Sun Solaris
Using VM Ware Technologies created an image consisting of all the software been developed by Lifetree and use to operate it with VM Player so they can give the demo to the clients
Installed and maintained VM ware workstations, servers.
Installed VM Ware GSX 2.5 server on an IBM Blade server for a Test Run purpose
Installed and configured Sun Solaris 5.9 with patches on Sun fire V440 with Clustering, Linux server with clustering on HP DL 580.
Been to Iran for installation and maintenance of the above- mentioned server. (Period of 3 months)
Team Computers Pvt. Ltd.
Duration: Dec 2002 – Nov 2003
Team Leader
Responsibilities,
Server & Network installations and administration
Administer and maintain the technology infrastructure such as servers, desktops, laptops and business software applications for the clients.
System support for Windows 2000 servers
Ensuring co-ordination of service engineers to offer a better service in the desired time
Troubleshooting and providing solutions in areas of Servers and network
Interact with customers to get feedback on our service and improve based on their feedback
Providing value added service to customers by giving suggestions regarding hardware and software.
Provided training to the team members to develop their technical and inter personal skills
Handling service complaints and allocating service calls to the engineers.
Allocate work to the team
Installation of Sun Solaris and Linux flavors on server class.
Configuring Solaris and Linux servers on the network and installing the required add on software’s as per the requirements.
Configure and troubleshoot HP Servers, Printers and Digital scanners
Leading a team of 3 members
Project’s handled,
Install & Configure a complete network project consisting of 20 servers (Server class) and 90 workstations
Silicon Integrated Systems.
Duration: June 2000 – Nov 2002
Senior Customer Support Engineer,
Responsibilities,
Served as the initial point of contact for resolution of desktop, laptops and server hardware related problems
Ensuring co-ordination of service engineers to offer a better service in the desired time
Recommending anti-virus solutions to the customers based on their needs
Post/Pre-installation support
Network installations and administration, Structure cabling
Handling service complaints and allocating service calls to the engineers.
Interact with customers to get feedback on our service and improve based on their feedback
Install, configure and Troubleshoot Desktop Systems and workstations
Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, and digital imaging devices
Project’s handled,
Installed and configured Windows NT Domain, Linux Servers including BackOffice Servers with more than 90 Workstations.
Micro Port InfoTech
Duration: Apr 1999 – May 2000
Customer Support Engineer
Responsibilities,
Troubleshooting and providing solutions in areas of hardware and network.
PC Assembling and Installing of Software’s and maintenance of hardware
Ensuring customer satisfaction by responding to their needs in time
Post/Pre-installation support
Skills
Skill Name Skill Level Experience
VM Ware Expert 7 years
Linux Intermediate 4 years
Windows Expert 9 years
9X/NT/2k/2k3/2K8/XP/W7
Sun Solaris Intermediate 2 years
Routers & Intermediate 1 year
Switches
Gateways & Intermediate 2 year
Firewalls
Education
MCA (pursuing completed 3 & 4 Sem)
Advanced Diploma in Computer Hardware and Networking
SUN Solaris Administrator Course (Completed 1 Level among 2 levels)
Red Hat Certified Engineer Course (Completed 3 levels)
VM ware VCP 5 certified.
Name SS Ravi Shankar
DOB 24-Dec-1978
Address # 8 Clark’s Pet ‘C’,
Armstrong Road Cross,
Bangalore 560001
E-mail ac7mxj@r.postjobfree.com
Mobile No 988*******