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Customer Service Manager

Location:
Chennai, Tamil Nadu, India
Salary:
$2500
Posted:
November 08, 2018

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Resume:

DARIUS CLEMENT JAYAKUMA R

Customer Coordinator & Marketing Executive

NO:14, Ashwanth Flat, Rajarajeswari Nagar, 4th street,

Kolathur, Chennai – 600 099. Tamilnadu, India.

Mobile : 91-887*******

Whatsapp: 971 -55 - 8317248

E-mail: ac7mxe@r.postjobfree.com

OBJECTIVE : Seeking a position to utilize my skills and abilities in the field of Printing Technology that offers professional growth while being resourceful, innovative and flexible.

SPECIALIZATION : Customer Service Officer - CSO

ORIENTAL PRESS - DUBAI

Dubai – UNITED ARAB EMIRATES (Jun 2015 – Aug 2018)

JOB SUMMARY : The Customer Service Officer (CSO) serves as a liaison between the customer (Cambridge University), Sales and other Oriental press internal operations personnel. This role interprets customer needs, analyzes alternatives and converts the customer needs into meaningful information that is acted upon by internal operations personnel. The CSO must ensure that the information provided is accurate and timely. This role functions as a technical resource and advisor to the customer for information related to current, past and future services that Oriental press provides. Further, the CSO serves as the customer advocate and as the voice of the customer. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

DUTIES & RESPONSIBILITIES :

Manage large amounts of incoming mails, calls responding to Customer and inhouse queries.

Provide accurate, valid and complete information by using Working in Progress (WIP) Report.

Booking the titles on Production schedule and planning for on time delivery.

Checking the Specification on the Purchase Order and arrangements will be done as per the standard instruction. In case of special instruction we need to get approval from client.

Responsible for production Press Pass and Color proof approvals.

Creating Local Purchase order for ordering CD’s / DVD’s replication from SONY DADC.

Checking the Access codes excel file and send the codes for Security printing process.

Coordination with all the departments for problem solving and rectifying the internal issues.

Coordination with Customs & Local Shipping Agents for required document clearance.

PAYP / VMI – Customer Booking / Printed Stock / Shipping details / Maintain and updating the stock Codes etc…

WEEKELY & MONTHLY REPORTS :

Production Schedules

Shipping Schedules

Working in Progress – WIP Report

Activity Report

Sony CD Ordering – Report

Access Codes Sticker / Access Card – Security Print Tracking Report

PAYP/ VMI – Printed Book Stock Report

CLIENTS & LOCATIONS : Cambridge University Press – ELT (English Language Training),

Cambridge University Press – EDU (Education Books)

CUP - UK / US / DUBAI / INDIA /MEXICO / SPAIN / SINGAPORE etc…

SPECIALIZATION : Customer & Production Coordinator

LOKAVANI SOUTHERN PRINTERS (I) PVT LTD.

Chennai -INDIA (Nov 2012 – May 2015)

RESPONSIBILITIES : This is responsible co-ordination and production scheduling of work within the Printing Department to assure good customer relationships, smooth work flow and to expedite the production of customer orders. Work involves assisting the Print Shop Manager, Assistant Manager, and production personnel departmental line foreman in determining the specifications, established priorities, and availability of production personnel, materials, machinery, and equipment. Work also involves liaison work between the customer and the Printing Department, advising of printing techniques, processing, and providing sample layouts (mock-ups), estimating production costs, and arrangement of deadlines. This staff position has no supervisory responsibilities. However, it is necessary that this employee have close contact with the production foreman to assure that the specifications outlined on customers' orders are filled.

CLIENTS & LOCATIONS : Bosch PVT LTD, JK Fenner India LTD, Chola MS, E.I.D. Parry India Ltd. Larsen & Toubro LTD. KARADI PATH EDUCATIONAL COMPANY, Tulika Publishers, TNPL LTD, IIT Madras, Sathyabama University, Ashok Leyland etc…

SPECIALIZATION : Customer Coordinator

EMIRATES PRINTING PRESS L.L.C

Dubai – UNITED ARAB EMIRATES (Feb 2012 - Jul 2012)

RESPONSIBILITIES :

Works with customer from start to finish of production.

Sets and makes sure production deadlines are met.

Examines specifications with customer and production personnel including sketches or sample layouts, considering such factors as ink, type, size and number of sheets/pages (paper-stock requirements).

Distributes work orders; schedules time to production department denoting number, type and proposed completion dates of unit it be produced. Responsible for determining progress of work and provides information on changes that need to be made.

SPECIALIZATION : Graphic Designer

AD2PRO MEDIA SOLUTION PVT. LTD.

Chennai – INDIA (May 2011 - Feb 2012)

Perform a wide variety of graphic design functions and tasks by means of applications from the Adobe suite such as Illustrator, In-Design, Photoshop, and Acrobat).

Create, plan, prepare, design and generate a wide variety of visual materials.

Design solo and multi-page, solo and multi-color publication layouts.

Maintains an advanced trend review continually.

FINR PRINTERS

Chennai - INDIA (Dec 2007 - Apr 2011)

•Assisted in creating the overall look of marketing campaigns

•Helped in developing general program concepts.

•Designed and produced exclusive PowerPoint presentations.

•Printed production of collateral to implement campaigns Coordinated with print vendors.

SPECIALIZATION : Assistant Process Associate

MACMILLAN INDIA PVT LTD.

Bangalore – INDIA (March 2006 - Oct 2007)

RESPONSIBILITIES :

The Word document has to converted to XML, SGML coding language.

Paginating the Documents for Magazine & Books.

Major clients are Elsevier, Nature publishing Group, John Wiley etc.

SOFTWARE SKILL:

Adobe Indesign CS6

Adobe Photoshop CS6

Adobe Illustrator CS6

Adobe Flash CS6

Corel Draw X5

Quark Xpress 7.1

3B2 Pagination software

Microsoft Word

OPERATING SYSTEMS :

Windows OS

Macintosh OS

EDUCATIONAL QUALIFICATION:

B.E in Printing Technology

Anna University, Chennai, India (Jan 2008 – Apr 2011)

Graduation Course Completed

Diploma in Printing Technology

Arasan Ganesan Polytechnic College (Jun 2002 – Apr 2005)

Graduation Certified

Diploma in Digital Pre-Press

Digiscape Gallexy Designing School (Mar 2005 – May 2005)

3 months Course Certified

PERSONAL DETAILS :

Date of Birth : 31-03-1983

Passport No : J9439434

Hobby : Photography, Driving, Music etc…

Marital status : Married

Nationality : Indian

Address : No: 14, Ashwanth Flat, Raja-Rajeswari Nagar, 4th street,

Koslathur, Chennai 99. Tamilnadu. India.

Contact No : +91-887*******

DECLARATION

I hereby assure that the details furnished above are true to my conscience.

Place : Chennai

Date : (D. DARIUS CLEMENT JAYAKUMAR)



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