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Doors Supervisors Security

Location:
London, England, United Kingdom
Salary:
3000
Posted:
November 07, 2018

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Resume:

Matching People * Jobs®

PERSONAL PROFILE

Paul Marian David

Customer Service Roles

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INTRODUCTION – Please read carefully:

Thank you for completing the Matching People 2 Jobs self-assessment questionnaire. The Personal Profile Report contains your feedback in the form of a summary for each of the 8 behavioural characteristics measured. Each characteristic has a definition to facilitate understanding.

The information provided has been generated from your responses to the questions and doesn't measure your skill levels, technical knowledge or personality. The feedback explains how you 'think and behave' in different business related situations. The good news is that business behaviour can be changed or modified; therefore everyone has control over his or her future development and performance. Should you decide to enhance your performance in any of the areas covered, we have provided you with a list of 'actions' to select from and use on a daily basis.

We do hope you find the information helpful.

Paul Marian David 29/08/2018

© Gaffin Associates 2001 - 2018 © Gaffin Associates 2001 - 2018 Thinking Ahead:

Identifies customer service problems or issues before they arise. You are likely to be successful in a role where thinking ahead and anticipating customer requirements are less important.

Your current focus suggests you may be more spontaneous and will focus time on serving customers based on a response to their needs.

Some customers will appreciate your ability to demonstrate a practical approach, whist others may see you as adopting a reactive style.

Overall, you should be well matched to a role where there is a limited requirement to think ahead and anticipate problems.

To enhance your performance in this area, you will need to implement some of the actions listed below:

Anticipate problems or issues before they arise

Ask 'what if' type questions to establish potential risks Analyse information and data thoroughly

Utilise past experiences

Check information thoroughly before taking action

Develop contingency plans for re-occurring problems Relating to Customers:

Displays a positive, friendly and informal manner with customers. You are likely to be successful in a role that enables you to get to know customers well before adopting a more informal approach.

Your current focus suggests you will be unassuming in your dealings with people and focus on

'expertise' rather than interpersonal skills.

Some customers will appreciate your ability to be formal and polite, whilst others may see you as shy or reserved.

Overall, you should be well matched to a role where there is a limited requirement for a high level of customer contact or complaint handling.

To enhance your performance in this area, you will need to implement some of the actions listed below:

Adopt a friendly and informal approach with people Make customers feel at ease

Take the initiative to contact customers or engage them in conversation Actively listen to customer concerns and show empathy Deal with customer uncertainty or anger

Create a 'home from home' environment

Paul Marian David 29/08/2018

© Gaffin Associates 2001 - 2018 © Gaffin Associates 2001 - 2018 Taking Action:

Shows a sense of urgency on behalf of customers and actions requests quickly. You are likely to be successful in a role that enables you to work with technical information or at your own pace.

Your current focus suggests you like to be in possession of all the history and facts before responding to enquiries or requests.

Some customers will appreciate your ability to carefully evaluate all the options, whilst others may see you as slow to respond.

Overall, you should be well matched to a role where there is a limited requirement for speed of service or a fast response.

To enhance your performance in this area, you will need to implement some of the actions listed below:

Demonstrate a sense of urgency on behalf of customers Respond quickly to customer demands

Adopt a practical 'hands-on' approach to problem solving Work personally on behalf of customers

Adopt a 'can do' attitude

Establish levels of empowerment

Organising Work:

Undertakes work in a well-organised and systematic way. You are likely to be successful in a role that enables you to be more flexible in your approach to work.

Your current focus suggests you may prefer to spend time with customers rather than dealing with general administration or paperwork.

Some customers will appreciate your flexible and less rigid approach, whilst others may see you as disorganised.

Overall, you should be well matched to a role where there is a limited requirement for structure, organisation and administration.

To enhance your performance in this area, you will need to implement some of the actions listed below:

Take an organised and systematic approach

Plan activities daily and establish priorities

Understand and adhere to policies, systems and procedures Manage time effectively to meet deadlines and schedules Deal with the administrative aspects of the role

Build effective networks of people to contact

Paul Marian David 29/08/2018

© Gaffin Associates 2001 - 2018 © Gaffin Associates 2001 - 2018 Co-operating with Others:

Works effectively with colleagues and other departments. You are likely to be successful in a role that enables you to function more independently rather than being part of a team or group.

Your current focus suggests you may have a strong need to provide your own energy and motivation rather than having to rely upon others. Some customers and colleagues will appreciate your ability to work autonomously, whilst others may see you as a 'free spirit'.

Overall, you should be well matched to a role where there is a limited requirement to provide support to others.

To enhance your performance in this area, you will need to implement some of the actions listed below:

Support colleagues and the team

Accommodate other people's point of view

Contribute to team goals and objectives

Co-operate with other departments

Sacrifice personal gain for others

Adopt a 'win-win' approach

Maintaining High Standards:

Strives for excellence by paying attention to important detail. You are likely to be successful in a role where paying attention to detail or maintaining standards are less important.

Your current focus suggests you may give a higher priority to other aspects of the role and leave the responsibility for customer satisfaction to others. Some customers will recognise your lack of expertise in this area, whilst others may think you are unwilling to help.

Overall, you should be well matched to a role where there is a limited requirement to strive for customer service excellence.

To enhance your performance in this area, you will need to implement some of the actions listed below:

Focus on quality and service standards

Develop an 'eye' for detail

Strive to achieve service excellence

Get things 'right the first time'

Make management aware of customer comments

Take an active interest in customer service performance data Paul Marian David 29/08/2018

© Gaffin Associates 2001 - 2018 © Gaffin Associates 2001 - 2018 Delivering on Promises:

Ensures promises are kept by following through on customer requests. You are likely to be successful in a role that lets organisational systems follow through on customer requests.

Your current focus suggests you may give a higher priority to other aspects of your role where making personal commitments are less important.

Some customers will appreciate your willingness to follow up when asked, whilst others may see you as delegating the task to others.

Overall, you should be well matched to a role where there is a limited requirement to follow up on customer requests.

To enhance your performance in this area, you will need to implement some of the actions listed below:

Follow through on customer requests to completion

Utilise planners, diaries, checklists etc to monitor progress Check with others to ensure they have completed tasks Work within agreed timetables and deadlines

Show persistence when problems occur

Under promise, over deliver

Maximising Sales Opportunities:

Looks for every opportunity to persuade customers to buy products and services. You are likely to invest adequate time and feel comfortable in the sales dimension of the role. Your current focus suggests you will give a reasonable amount of emphasis to being persuasive and convincing when selling to customers.

Customers will generally recognise your ability to explain the product and service offering and make considered suggestions or recommendations.

Overall, you should be well matched to a role where selling and increasing customer spend are fundamental requirements for success.

To enhance your performance in this area, you will need to implement some of the actions listed below:

Look for up selling, cross selling and add-on sales opportunities Utilise product and service knowledge in the selling process Recognise body language or look for buying signals Make suggestions or recommendations as part of the sales process Pass on sales leads

Learn to deal with rejection and disappointment



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