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Sales Representative Customer Service

Location:
Hammond, Louisiana, United States
Posted:
November 07, 2018

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Resume:

LELANIA STEWART

TICKFAW, LA - CELL: 228-***-**** - ac7mul@r.postjobfree.com

SUMMARY

I am a dedicated and hard working individual that takes pride in all that I do. I have been very successful in outside sales and working with the public for more than 20 years, and am looking for an administrative position. As a sales consultant I have always had to perform my own administrative duties and am very familiar with Microsoft Word, Excel, PowerPoint, etc. Additionally, I am very thorough when it comes to detail, follow up and follow through skills. I’m ready to put my talent and excellent customer service skills to work for the right company.

SKILLS

Administrative: correctly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.

Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.

Computer: In depth knowledge of Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook and very efficient in the following CRMs: SalesForce, Insightly, Goldmine. Additional experience with ACI Universal Payment, Proactive Risk Manager 8.5, Star Station, and Postilion 7.1

WORK EXPERIENCE

Present

Customer Service/Data Entry - Express Pros/Hancock Whitney Bank

oData entry for travel notices

oEmail notifications and communications

oCustomer Service regarding disputes and card authorizations

2017 - 2018

Remodel Temporary Associate – Wal-Mart Super Center

oWorked directly with the remodel team and supervisors to achieve new layout for entire store.

oConsistently assumed additional responsibilities and worked efficiently to meet project deadlines.

oPrepared merchandise for sales floor.

oPrioritized and accomplished wide range of tasks for each shift.

2017

Sales Associate – Gulf Coast Business Supplies

oSuggested accessories and complementary purchases.

oAccepted and processed returns.

oWrote, negotiated and finalized sales contracts.

oProvided repeat customers with exceptional care and attention.

2016 – 2017

Sales Associate/Representative – S&L Office Supplies and Printing

oKept work areas clean and neat at all times.

oUpdated computer inventory listings.

oPrepared outgoing shipments.

oProposed innovative marketing ideas.

oOperated a cash register for cash, check and credit card transactions with accuracy.

oStocked and replenished merchandise according to store merchandising layouts.

oCompleted all point of sale opening and closing procedures, including counting the contents of the cash register.

2014 -2015

Sales Associate/Cashier – Clark’s Oil/Exxon

oMentored new sales associates to contribute to the store’s positive culture.

oFostered a positive work environment by consistently treating all employees and customers with respect and consideration.

oCultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

2012 – 2014

Sales Representative – Educational Products

oCreated and maintained an organized database to develop promotional sales.

oAchieved sales goals and service performance requirements through new customer sales.

oAsked open-ended questions to assess customer needs.

oLearned, referenced and applied product knowledge information.

oContacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

2010 – 2011

Sales Representative – V1 Document Management

oWorked with "start-up" company to develop new international customer base.

oSecured business contracts as it relates to electronic documentation and document management services.

oPerformed all administrative duties for office.

2006 – 2008 Sales Representative – Staples Business Advantage

oWas named "Rookie of the Year" and "Top Sales Associate" my first year of employment.

oWorked with and built strong relationships with customers to secure contracts of business supplies.

oEnsured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

1999 – 2005

Sales Representative – Administaff

oInducted into the "Million Dollar Club" during my second year of employment.

oWorked with small to medium sized business to identify opportunities to improve employee productivity and reduce employee costs through a consultative approach.

oExcellent communication skills and time management skills.

1996 – 1999

Director of Entrepreneur of the Year Awards Program – Ernst & Young

oImplemented the "Most Profitable Entrepreneur of the Year Awards Program" the first year of directing the program.

oWorked with medium to large sized businesses to encourage economic growth through community awareness and initial public offerings.

oResponsible for selling tax and audit services.

EDUCATION

Current University of Southern Mississippi – Pre-Law, Paralegal Studies

1989 Sawyer College of California – Legal Secretary Graduate

TRAINING

DISC Behavioral Styles, Time Management, Team Building, Problem Solving, Customer Service



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