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Customer Service Desktop Support

San Bernardino, California, United States
November 07, 2018

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Jesus Coronel

Skilled information and technology technician with the ability to problem

solve. Excellent customer service skills with 5+ years. Proficient knowledge in mathematics, analytics and statistics. Great understanding of business, and effective managing skills.

875 East H Street.

Colton, CA 92324



California State University of San Bernardino

March 2016-Present

Call Center Representative, March 2016 - August 2016

● Developed team leader.

● Excellent customer service skills.

● Ability to multitask and meet deadlines.

● Provided guidance to other students employees in the o ce. Paraprofessional, September 2016- June 2018

● Intermediate Microsoft skills.

● Created monthly reports using Excel to keep track of visitors.

● Developed great time management skills.

● Used Microsoft O ce to communicate and keep the o ce organized.

● Processed transcripts to keep students up to date on the system.

● Created event reports to keep track of guest, not go over room capacity.

● Met and exceeded productivity goals for every single month. Information Technology Technician June 2018 - Present

● Provided network/desktop support to faculty and sta .

● Used problem solving, and analytical skills to resolve issues.

● Installed software, as well as modified and repaired hardware.

● Imaged computers using Symantec Ghost.


California State University of San Bernardino

Bachelors of Arts, Mathematics

September 2015 - June 2019


● Outstanding communication


● Creative problem solver.

● Excellent analytical skills.

● Intermediate Excel skills.


2015 Winter’s Dean List

Paraprofessional of the Quarter:

Winter 2016 & Fall of 2017

Nominated by the University to deliver

a speech to Congressman Pete Aguilar,

as well as the President of the

University Dr. Tomás D. Morales .

(May 2017)


Bilingual, English and Spanish.

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