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Customer Service Nursing Assistant

Location:
Capitol Heights, Maryland, United States
Salary:
13.00
Posted:
November 07, 2018

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Resume:

Vanessa Battle

**** ******* ***** ******* ******* MD

240-***-**** • ac7mt6@r.postjobfree.com

QUALIFICATION SUMMARY

Experience Customer Service professional with organizational, technical, interpersonal, communication; self-motivation, problem solving skills, innovative ideas, solutions driven, along with academic training in criminal justice and human services concepts.

Organizational Skills

Team Player

Analytical Skills

Microsoft Office Suite, Internet and email navigation

EDUCATION

Colorado Technical University, Colorado Springs, CO

Concentration: Human Services

Expected graduate date:02/2020

Prince Georges Community College 8/ 2016

Concentration: Human Services

Baltimore City Community College 6/2000

Concentration: Cosmetology

ACADEMIC TRAINING

Criminal Law examined the general principles of policy and procedures of criminal law.

Victim ology studied of victims of various forms of crime, from battered women to auto theft, with special emphasis on victims of domestic violence, sexual assault and child abuse.

American Corrections explored study of victims of various forms of crime, from battered women to auto theft, with special emphasis on victims of domestic violence, sexual assault and child abuse.

EXPERIENCE HIGHLIGHTS

Customer Service Skills

Scheduled appointments daily for patient to make sure they had the correct dates for their outpatient service.

Transported customer to their doctor’s appointment to ensure their safe return back to the facility.

Logged the patient medical information daily on excel in order to keep the doctor updated on the patient progress.

Answered inbound calls daily to ensure that each call was routed to the proper department.

Experience with disability services to youth with special healthcare needs.

Experience working with caring for clients with disabilities and using behavior modification plan.

WORK EXPERIENCE

Geriatric Nursing Assistant, Heritage Harbor Nursing and Rehabilitation, Annapolis MD, 10/2017- 02/2018

Geriatric Nursing Assistant, Future Care, Clinton MD, 03/2015- 03/2016

Home Health Aide, Hands 2 Care, Clinton, MD, 10/2016 – 11/2016

United Cerebral Palsy – Direct Support professional, Annapolis Md. 06/2010 – 7/2016

Geriatric Nursing Assistant, Fort Washington Rehabilitation Center, Fort Washington, MD, 06/2009 – 12/2015

Direct Care Associate, Crownsville Hospital Center, Crownsville, MD, 03/1985 -12/2007



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