Joyraj Basu

PHONE: 310-***-**** • EMAIL: ac7mt3@r.postjobfree.com, US GREEN CARD HOLDER

SUMMARY

Senior IT Project Manager/Scrum Master with 20 years of industry experience with 10+ years of strong Project/Program Management, Release Management, PMO experience with diverse organizations.

5 years as Scrum Master for various programs

PMP, CSM Agile Certified, SAFe Agilist (SA), SAFe SASM (Scaled agile advanced Scrum Master) and Devops certified.

Managed multiple multimillion-dollar programs aligning business goals with technology solutions to drive product releases and process improvements. Expert in waterfall project management methodologies and good exposure to Agile project management methodologies. SAFe implementation knowledge at Team/Program/Portfolio level.

Continuous Development, Deployment, Testing, Integration and monitoring knowledge.

Very strong communication, Customer interaction and management Skills. Ability to resolve customer issues very quickly and accurately and has earned good reputation with customers.

Have extensive Experience working for large scale applications, databases, Managed Upgrade and migration projects

In Depth Healthcare, Financial Services, Automotive, Insurance P&C Domain Knowledge, Payment Card processing for Merchants, Subject matter Expertise on Insurance Auto Policy Processing system and Claims Applications, Knowledge on Personal, Homeowners, Commercial Lines -Experience in Business Requirements Gathering and Analysis, Estimation, Design, Development; System Analysis; Functional, Systems & Integration Testing

Program/Project MANAGEMENT SKILLS

Successfully delivered large complex projects/programs in Agile & Waterfall models with rapidly evolving requirements, stringent timelines while maintaining client relationships.

Extensive experience in Scrum and SAFe 4.5.

Good expertise in Project Planning, Project Schedule, Resource and Cost estimates, Project Tracking and Team Management, Risk and Issue Management, Stakeholder Management, Change Management

Excellent verbal and written communication skills especially with regards to presenting findings to both technical and non-technical audiences and seeking agreements

In depth knowledge and hand-on experience with various phases of SDLC execution like Requirements, Analysis/Design, Development and Testing.

Ability to manage cross-functional, multiple vendor and multi-cultural teams.

Managed dependencies between Dev and QA teams, Defect Management through Jira, Responsible for driving Functional testing of the stories, Performance testing, system testing, regression testing and end to end testing of the epics and Features

Effective team management, structured task tracking and comprehensive status reporting to stakeholders.

Result oriented: Ability to achieve the delivery targets within planned timelines

Expert in MS Project, Microsoft Project Server and Project web APP, Microsoft SharePoint, Word, Excel, and PowerPoint, Clarity PPM tool, Expert in JIRA and Confluence

Working knowledge of Devops tools such as Jenkins, GIT, SVN

TECHNICAL SKILLS

oWeb Technologies: REST Web APIs/services, JSON, SOAP, SOA/distributed systems

oMQ Series, JMS

oAWS microservices with EC2, Dynamo DB, S3,Redshift, Lambda, SQS, SNS

oCRM/Siebel Skills: Siebel Tools Configuration, Siebel VB and Siebel eScripts, Business

Services, Siebel Application and Server Administration, Siebel WorkFlow Administration,

Siebel EAI, EIM, Siebel Repository and Environment Management, OBIEE 10.1.3.4.0,

Siebel Analytics 7.5.x and 7.8.x, Siebel 6.x (2000), 7.0.x & 7.5.x

oLanguages: Java, J2EE, Servlets, JSP, XML, XSL, HTML, Spring, Hibernate, SQL +, PL/SQL, C, EASYTRIEVE, VS COBOL II, DEVELOPER 2000, Forms 4.5, Reports 2.5, JSP, VB 6.0, POWERBUILDER 6.0 WITH PFC, SAS, BASIC, OIPA configuration

oMainframe Skills: VS-COBOL II, JCL, DB2, CICS, IBMDB/DC, TSO-ISPF, VSAM,

FILE-AID, EASYTRIEVE, CHANGEMAN, ENDEVOR, IBM UTILITIES, INTERTEST, XPEDITER, INFOMAN, VANTIVE

oTools and Utilities: JIRA, Confluence, Jenkins, GIT, SVN, Rational Clear Quest, Mercury Win runner, LoadRunner, Gentran Integration Suite, APP dynamics, Mercury QC,

oDatabases and Tools: ORACLE 8i/9.x, DB2, ISQL, IMS DB/DC, IDMS, OIPA V9

oOperating Systems: WINDOWS, MS-DOS 6.2, MVS

PROFESSIONAL EXPERIENCE

TATA Consultancy Services August 2017 - present

Client - EXPERIAN, Costa Mesa, CA, USA

Project - ECS Corvette and Phoenix

Role – SAFe Scrum Master

Scrum Master Roles and Responsibilities:

Scrum Master of four teams - Phoenix, Score and Report, BI Analytics and Devops team on Corvette. Experian consumer services has two platforms Phoenix and Corvette and has various products such as credit expert, creditmatcher, PMID etc. Performed the role of Scrum Master as well as senior Project Manager for their various projects and Programs such as C2 and X2. Phoenix is a legacy platform in ASP, .NET, Whereas Corvette is an AWS microservices platform with .Net and Java services, with Dynamo DB, S3 and Redshift. ECS is migrating the products from legacy Phoenix Platform to AWS microservices based Corvette Platform.

Facilitated Sprint Planning meetings, Daily standups, sprint review, product backlog refinement meetings and sprint retrospective meetings

Removed impediments and blockers faced by Scrum team, mitigated risks and issues.

Attended PI planning workshops to discuss the epics and features Planned. Facilitated Sprint demo, system demo, inspect and adapt workshops for future PIs.

Helped the POs to write User stories, breakdown Epics and Features to Stories.

Used JIRA to maintain product backlog and sprint backlog and to create and track user stories, Sprint planning, tracking and managing sprints, created Scrum and Kanban boards, status reports and burn down charts, Velocity reports

Confluence was used to maintain project documents such as project plans, project scope, architecture documents, test plans, status reports, and sprint retrospectives.

Created Bi-weekly sprint Review decks and organized sprint and solution demos, created metrics for higher Management.

Organized and Facilitated Scrum of Scrum meetings twice weekly to tracks dependencies and blockers across domain teams and resolve them.

Tracked team progress by creating sprint /Feature burndown charts.

Worked on SAFe framework with other scrum teams on the ART, worked with Release Train Engineer, System Architects and system Team for Infrastructure requirements and to support integration testing,

Managed various Stage and Production Release deployments of the teams

Eliminated dependencies of the team and enforced scrum and agile principles across the team, implemented processes so that team can be high performing.

Helped the team in estimating story points and deciding the sprint backlog for every sprint. Confirmed with the team and PO that the highest priority stories have been fully groomed and are ready for Sprint Planning. Captured team member capacity for the upcoming Sprint and arrived at Sprint Goals.

Removed impediments and blockers faced by Scrum team, mitigated risks and issues.

Protected the team from external influence and also guided the team to commit stories which they can deliver.

Schedule and facilitate Release Planning sessions for future releases to production.

Responsible for QA testing of the Jira stories, Load test and also end to end testing of the Feature across various scrum teams

Worked as part of PMO to standardize and coach SAFe processes, principles, ceremonies and documents across Agile projects and teams in ECS.

Managed financials, budgets, invoicing and forecasting in terms of resources and costs for financial year.

Created and published Project plan (MPP) based on effort and release calendar with detailed tasks in each SDLC phase; Assign identified resources to tasks in MPP,

Managed financials, budgets, invoicing and forecasting in terms of resources and costs for financial year.

Cognizant Technology Solutions 1998 – 2017

Client - Toyota Motor Sales, Torrance, CA, USA September 2015 – July 2017

Project- ICE CY17 Registration

Role - SAFe Scrum Master/Sr. Project Manager

Program Description:

The 17CY Program is the next generation telematics solution designed to provide Safety/Security, App Suite, Navigation Services, Remote Services, Wi-Fi, and Dealer Integration for Lexus and Toyota vehicles starting April 2017. It includes Customer Registration Service as part of 2017 Calendar Year (17CY) Multimedia (MM) for Toyota and Lexus vehicles, setting up the Next Generation Multimedia Services (17CY MM) program for CVT. Putting in place all the architectural and operational components that would enable these services, including ability to sign up for and manage these services, dealer assist and customer assist registration, data sync, account management.

Telematics Service Provider application being built by SXM, UIE and TSC will interface with TMS applications – CPD, TESS and Customer Central. EIG will be protecting TMS services and will handle message transformation and intelligent routing as applicable. MQIPT Gateway implemented first time in Toyota as part of CY 17 project that enhances MQ based security features for TMS. JSON Web token based OAUTH security pattern developed

Scrum Master/Sr Project Manager Roles and Responsibilities:

Responsible for waterfall to Agile Transformation at team level and program level.

Facilitated Sprint Planning meetings, Daily standups, sprint review, sprint demo, product backlog refinement meetings and sprint retrospective meetings - CY17 architecture is quite complex involving Amazon Web Services (AWS) - Cloud Computing Services and MQIPT for the first time in TMS.

Attended PI planning workshops and facilitated system demo, inspect and adapt workshops for future PIs and Release Management meetings.

Helped the Product Owner/product Management in maintaining, refining and prioritizing the product backlog.

Removed impediments and blockers faced by Scrum team, mitigated risks and issues.

Worked closely with the Release Train Engineer for the ART in coordinating dependencies between various scrum teams

Helped the team in deciding the sprint backlog for every sprint.

Effectively managed various stakeholders, EISP, EA, TESS, Customer Central, CPD, ES (Infrastructure), SXM, UIE and TSC in CY17 project and achieved critical decisions and solutions. Helped the team in making decisions

Helped the PO to write and split User stories, breakdown Epics.

Performed the role of Agile coach for the scrum Team.

Used JIRA to maintain product backlog, sprint backlog, and to create and track user stories, Sprint planning, tracking and managing sprints, created Scrum and Kanban boards, status reports and burn down charts.

Confluence was used to maintain project documents such as project plans, project scope, and status reports and to assign tasks.

Protected the team from external influence and also guided the team to commit stories which they can deliver.

Managed financials, budgets, invoicing and forecasting in terms of resources and costs for financial year.

Tracked team progress by creating sprint burndown charts. Perform sprint retrospectives to capture lessons learned and what can be improved in next sprint. Recorded Action items at the end of sprint Retrospectives.

Helped the team in estimating story points and deciding the sprint backlog for every sprint. Confirmed with the team and PO that the highest priority stories have been fully groomed and are ready for Sprint Planning. Captured team member capacity for the upcoming Sprint and arrived at Sprint Goals.

Worked on SAFe framework with other scrum teams, Attended Scrum of Scrums to coordinate dependencies across various other scrum teams in Agile Release train, worked with Release Train Engineer, System Architects and system Team for Infrastructure requirements and to support integration testing,

Mitigated impediments during the sprint in terms of issues and risks

Worked as part of PMO to standardize and coach SAFe processes, principles, ceremonies and documents across Agile projects and teams in TMS.

Coordinated across various teams like TESS, Customer Central, CPD, ES (Infrastructure) so that ICE team’s dependencies are met. Facilitated regular meetings with various stakeholders to ensure dependencies and milestones are met.

Tracked and communicated team velocity and sprint/release progress and another metrics

Created and published weekly status reports and weekly dashboards

Ensured timely review, approval and sign-off the deliverables

Had regular meetings with offshore team to understand progress, challenges and remove blockers for the team. Provide guidance, direction to offshore, and onsite team.

Training and mentoring the team on enforcing agile operations and scrum principles

.

Scrum Master- PROJECT: Getshow2 Rewrite (Vehicle Inquiry Service) May 2015 – Jan 2016

Project Description:

ESB is retired by Jan 2016 and migrated to data power. Non-Mainframe systems don’t support ESQL code so Getshow2 needs to be re-written to support the migration. The service needs to be migrated from mainframe to Java servers for better control on the infrastructure and minimize dependency. This was developed in two phases. Monolithic service build phase for existing consumers & Microservices build phase for new consumers

SCRUM Master Responsibilities:

Helped the Product Owner in grooming and prioritizing the product backlog.

Facilitated Sprint Planning meetings, Daily standups, sprint review, product backlog refinement meetings and sprint retrospective meetings There were several complications on the solution design and performance tuning aspects of the VIS project but could successfully deliver the Monolithic and Lean Services to production on time after getting sign off on regression testing from all the 21 existing legacy consumers.

Schedule and facilitate Release Planning sessions for future releases to production.

Helped the team to write User stories, breakdown Epics and estimate user stories

Used JIRA to maintain product backlog, sprint backlog, and to create and track user stories, Sprint planning, tracking and managing sprints, created status reports and burn down charts.

Confluence was used to maintain project documents such as project plans, project scope, and status reports and to assign tasks.

Track, monitor, report and communicate, design, development and testing activities on behalf of entire team

Communicated with resource managers, developers, product managers and technical support specialists on product issues

Participated in developing and maintaining team standards, tools, and best practices

Created and published weekly status reports and weekly dashboards

Mitigated impediments during the sprint in terms of issues and risks

Tracked and communicated team velocity and sprint/release progress and another metrics

Ensured timely review, approval and sign-off the deliverables

Organized and drove the necessary meetings to arrive at the solution design, SAD and ADD reviews, mitigate various issues and risks, Coordinated between various business and IT stakeholders and ES PM.

Had regular meetings with offshore team to understand progress, challenges and remove blockers for the scrum team. Provide agile guidance, direction to offshore, and onsite scrum teams.

. Provided constructive feedback and mentoring to onsite as well as offshore team members. Encouraged new ideas in the team, supported, and led new initiatives in solutions and PT tuning.

Scrum Master- PROJECT: Dallas Data Center Migration, ICE May 2015 – Nov 2016

Client - Blue Shield of California, San Francisco, CA, USA June 2013 – March 2015

Project – Shield Advance Acceleration

Scrum Master/Project Manager

Program Description:

Shield Advance is the name of an enterprise wide program that will improve the way BSC service their customers from bringing new products to market and enrolling members, to processing claims and managing their network of providers. BSC is engaged in this transformational business program beginning in 2007 and will continue for 3-5+ years. Purpose of Shield Advance project is to migrate from the Legacy system to Facets 4.6.1 and move the first block of membership (Release 1 - R1) onto the new platform in 2010, followed by Release 2 and Release 3

All Functionality must be implemented by 2014.All remaining membership must be migrated by July 2015.

Project Manager /Scrum Master Roles and Responsibilities:

Single point of Contact for EDF CQ vertical for all planning, monitoring, delivery and status reporting activities for design/development/QA/SIT team for Releases 14.07, 14.075, 14.08 and 15.01.

oAlso, managed PMC, EMH and SMU verticals for brief periods.

Scrum master of EDF vertical teams.

Prepared, Tracked and monitored the scope, estimates, timelines, deliverables, status, risk and issues log for design/development and QA team.

Helped the Product Owner in grooming and prioritizing the product backlog.

Facilitated Sprint Planning meetings, Daily standups, sprint review, product backlog refinement meetings and sprint retrospective meetings

Used JIRA to maintain product backlog, sprint backlog, and to create and track user stories, Sprint planning, tracking and managing sprints, created status reports, created Scrum Boards and burn down charts.

Confluence was used to maintain project documents such as project plans, project scope, and status reports and to assign tasks.

Track, monitor, report and communicate, design, development and testing activities on behalf of entire team

Created and published weekly status reports and weekly dashboards

Mitigated impediments during the sprint in terms of issues and risks

Tracked and communicated team velocity and sprint/release progress and another metrics

Ensured timely review, approval and sign-off the deliverables

Coordinated between various business and IT stakeholders and other scrum Masters and Project Managers

Determined the skill set needed and review resource availability pipeline and identify spare capacity

oMatched spare capacity with projected timelines and required skills. Request resource allocations from Resource Managers based on the spare capacity

Have extensively worked with Microsoft Project server, Project web app and used the Resource center to plan resource allocation, track resource utilization and find available capacity of resources, time sheet tracking, created business Intelligence reports, and used Project center to get a view and status of the projects. Have also used Microsoft project server for issues and risks Management. Maintained issue and risk tracker in SharePoint

Created and publish Project plan (MPP) based on effort and release calendar with detailed tasks in each SDLC phase; Assign identified resources to tasks in MPP.

Ensured timely availability of dependent deliverables such as config data, test data for different scenarios, de-identified production data

Ensured timely review, approval and sign-off the deliverables

Created and publish weekly status reports on Dev and QA progress for the vertical and share with senior Client and Cognizant Leadership.

Identified, log and follow up on risks and issues impacting the CQ vertical on a regular basis

Get revised estimates from team at the end of each phase and Update / Create new CR due to effort revision

Periodically reached out to the team to track actual progress against plan Update the Project plan daily with actual progress

Coordinated with QA PM for the vertical and plan the UIT and Functional Testing of the Widgets in the vertical, Share the Dev Plans with QA and review the QA plans.

Attended Daily stand up calls with Offshore PMs to ensure road blockers for offshore work are removed. Involved in planning, Time and Resource Estimates and monitoring activities with Offshore PMs and to discuss the status, issues and risks and come up with mitigation plan.

Client- ING Insurance, Atlanta, USA Nov. 2012 – May. 2013

Project Manager - PROJECT: OIPA V9 Upgrade Project

Client - Farmers Insurance, Woodland Hills, CA, USA 2004 – 2012

Onsite Project Manager/Subject Matter Expert (8 years)

PROJECT: Heart Downstream Testing project Feb. 12 – Oct. 12

Project Manager/Subject Matter Expert Apr. 09 – Jan. 12

PROJECT: Claims Application – Data Services & Governance Project

Project Manager/Lead Jan. 09 – Apr. 09

PROJECT: NWCS – Financial Engine

Project Manager/Technical Lead Aug. 04 – Dec. 08

PROJECT: ALIR- EDI- Auto Lien Project

Amgen, Thousand Oaks, CA, USA Jan 01. - Apr. 04

Module Lead PROJECT: ORION CRM project,

Northwest Airlines, Eagan, MN, USA Nov. 00 – Jan. 01

Team Leader PROJECT: Request Authoring Tool project

FDMS, Melville, NY, USA Jun. 99 – Nov. 00

Team Leader -Development and Maintenance of BOFS project

EDUCATION DETAILS

Bachelor’s degree - BACHELOR OF ENGINEERING (B.E.),University - NIT (Rourkela), India Year of Graduation - 1997

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