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Desktop Support Active Directory

Houston, Texas, United States
November 07, 2018

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IHSAN HAKEEM 281-***-****


Lone Star College System Kingwood, Texas March 2014 - December 2015

AAS: Computer Network Specialization - Cisco




•CCNA Security


•ITIL Foundation


Client Relations

VPN configuration

Remote Desktop Support

Firewall Configuration

Windows Troubleshooting

Network Troubleshooting

Network Configuration

Database Troubleshooting

Active Directory Maintenance


Systems Administrator III July 2018 - present

3c info Corp

Troubleshoot network Issues on ASA Firewall, Cisco and Aruba Switches, Routers, PS, Computer and Phone Systems.

Deployed and Configured Switches, Meraki APs and Mitel Phones, and ASA Firewall.

System Administrator Houston, Texas July 2017 – July 2018

Vanguard Trucks Center

• Maintain active directory and Image and Deploy Desktop, Laptop and Servers

•Troubleshoot layer 2 and layer 3 related issues

•Maintain and managed complex Mitel Phone system

•Provide support through phone and in person

•Troubleshooting MDM solution issues and providing BYOD solution to users.

•Create knowledgebase and assist IT team and new employee

•Resolve hardware and software related issues

Application Support Analyst Houston, Texas October 2015 – July 2017

Retail Information Systems

Troubleshoot Database Application issues and query SQL database for Data discrepancy or issues

•Troubleshoot IT related issues and providing solutions to client via phone and email.

•Tracked and prioritized work tickets while adhering to deadlines.

•Reported client information with team members to provide a personalized solution.

•Installed Point-of-Sale systems while providing direct support to new clients.

•Configured commercial routers, WatchGuard firewalls, and mobile VPN.

PC Technician III Kingwood, Texas January 2015 – 2015

Lone Star College System

•Created a step-by-step manual for junior level technicians.

•Provided customer support and troubleshoot issues on client's computers.

•Discussed user needs and priorities to determine the best solutions.

•Diagnosed, reported, and tracked PC and AV hardware and software problems.

•Attended supplemental instruction leader workshops to gain industry insights.

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