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Customer Service Administrative Assistant

Woodbridge Township, New Jersey, United States
November 07, 2018

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Collaborative and forward-thinking professional with five years' progressive experience in the healthcare industry. Clinical experience in sub-acute, long term care, hospice, and home-care settings. Expertise in data management, analysis and reporting. Proven record of managing human resources and training staff on policies and procedures to ensure compliance. Graduate coursework completed in organizational development and leadership, healthcare policies, and financial management.


Project Management – Implemented projects to facilitate business growth and standardized compliance monitoring.

Multi-Site Management - Coordinated the expansion of small business; led assertive community treatment teams.

Communications - Created policy and procedural manuals and source documents (including consent forms) for use by the organization; facilitated interdepartmental communications and implementation of the policies to improve overall productivity and efficiency; strengthened communications between healthcare providers and patients.


Genesis Healthcare Multi-sites in New Jersey 2018 - Date

Licensed Practical Nurse (LPN)

Work as a clinical and data management resource across company’s network of integrated healthcare facilities. Collect, document and maintain patients’ medical records in compliance with HIPAA; responsible for flow sheet charting and providing detailed reports on care and status of patients to help physicians, caregivers and patients understand and manage diagnosis throughout care continuum; administer medications and injections to patients as prescribed; closely monitor procedures of medication administration by clinical support staff and patients (self-administration); manage patients’ medication records, process re-ordering and ensure medication accountability; provide colostomy, tracheostomy, wound and other clinical care as needed.

Foothill Acre Rehab Center Hillsborough NJ 2013 - 2017

Licensed Practical Nurse (LPN)

Conducted patient assessments, coordinated care and provided input regarding admission, retention and discharge of patients; administered medication to patients orally and via G-tube; called in X-ray exams as ordered by the physicians, maintained IV-lines, provided clinical support as needed; performed functions in compliance with regulations and company policies.

Care One at the Highlands Edison, NJ 2010 - 2012

Certified Nursing Assistant (CNA)

Provided daily living assistance to patients (feeding, bathing, bedmaking, grooming) to ensure patient comfort and safety; provided ice and heat treatments and administered care plans as prescribed; documented and reported patients’ health issues to nurses; followed departmental policies and infection control standards; assisted with patient ambulation and transfer via hoyer lift or pivot transfer.

Danvera Music Network, Inc Perth Amboy, NJ 2010 – 2012 (Part-time 2012 till Date)

Office Administrator

Provide office management support; manage a team of six staff members, handle billing and draft financial reports to management; manage budget and expenses; process payroll, audit, verify and maintain employee benefits; assist in preparing flyers and business plans; assist in drafting and implementing company policies; provide customer service and perform other tasks as needed.

St. Bernadette Group of Companies Lagos, Nigeria 2008 – 2010

Administrative Assistant

Provided day-to-day administrative support to company’s management. Scheduled and organized meetings; coordinated travel arrangements; prepared and managed administrative budget; prepared expense reports.


Walden University, Minneapolis, MN - Master of Science in Health Informatics, GPA: 3.5 (2018)

Essex County College, Newark NJ - Licensed Practical Nurse (2013)

Olabisi Onabanjo University, Nigeria - Bachelor of Computer Science (2007)


Course work: Quality Assessment and Improvement, Research methods and Quantitative Analysis, Healthcare Information Technology Business and Finance, Project Management, Leadership Organizational Behavior and Change Management.

Technical Skills: Microsoft Office (Word, Access, Excel, PowerPoint, Outlook), Adobe, Smart Draw Project Management.

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