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Customer Service Account Executive

Clarksville, Maryland, United States
45 k +
November 07, 2018

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Jennifer E. Lyons-Keefe

Communications Specialist

Performance Profile

High energy self-starter seeking Customer Success Sales opportunity. Experience in Public Relations and Special Event Coordination. Expertise in the education, travel and advertising industries. Proficient in Microsoft Word, Excel, Access and PowerPoint. Professional Experience

Howard County Public Schools 2005-Present

The #1 ranked School District in the State of Maryland. Substitute Teacher Howard County, MD

Create and implement educational lesson plans for grades K-5.

• Comprehend and teach multiple subjects including Language Arts, Math, Science, Special Education, Technology and Physical Education.

• Long and short-term assignments

United Airlines, Inc. 1989-2006

Leading company in the global travel industry

Flight Attendant Chicago, IL

Ambassador representing United’s core values with its customer base on a daily basis.

• Trained in airline safety including aircraft evacuation, emergency procedures, and first aid.

• Received “Best of the Best” award given to the top 1% of Flight Attendants for providing exemplary customer service.

• Coordinated Flight Attendant responsibilities as lead Flight Attendant. Powers and Associates Advertising, Inc. 1987-1989

Advertising firm concentrated on financial, service and health care industries. Account Executive, Cincinnati, OH

• Reported to the President, developed and coordinated multi-market advertising programs.

• Provided Public Relations services including press releases, product brochures, script writing and newsletters for multiple clients including the hospitality industry, financial institutions, healthcare orga- nizations, utility companies and the arts.

The First National Bank of Cincinnati 1985-1987

Primary financial institution in the state of Ohio.

• Communications Coordinator, Cincinnati, OH

• Developed content for multiple company communication publications.

• Produced newsletters which included writing, editing, photography, layout design and paste-up for

“The Banker”, “Quarterly Minutes” and “P.S.”

• Coordinated company employee events as well as the corporate United Way campaign. Additional Experience

• MarketVision Research: Assisted Project Director with Focus Groups

• American Red Cross: Public Relations Writer and Special Events Coordinator

• Arthritis Foundation: Volunteer race coordinator for Jingle Bell 5K run/walk

• YMCA: Certified group exercise instructor


B.A, Journalism and Communications, Auburn University, Auburn, AL 116 Robinwood Dr. Terrace Park, OH 45174 (C) 410-***-****

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