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Administrative Assistant Customer Service

Location:
Kissimmee, Florida, United States
Salary:
28000
Posted:
November 07, 2018

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Resume:

Administrative Assistant

I am a result driven Administrative Professional with a passion for paying attention to detail. Possessing the ability to provide administrative support for complex background and activities needed to facilitate effective collaborative efforts combine with team work. Able to use discretion and sound judgment in every task, respecting highly confidential materials with all that apply to the process. I hold 20 years of hands on experience when using all aspects of customer service when dealing with shipping & receiving I bring an array of talent and skills to get the job done.

Educational

Bachelor of Science Technical Management concentration: Health Service Management

De Vry University, Orlando, Florida

Cumulative GPA: 3.9/4.00 Graduated Magnum Cum Loude

Relevant coursework

Project Management

Business Law

Total Quality Management

Health Services Finance

Healthcare Policy

Managed Care and Health Insurance

Business Technology

Data Analysis and Spreadsheet

Health Rights and Responsibilities

Planning and Marketing for Health Service Organizations

Health Service Management

Health Care Policy

Health Services Information Systems

Human Resource Management

Associate of Science concentration: Engineering and Health Science

Mississippi Gulf Coast Community College

Gulfport, MS 39507

Cumulative GPA: 3.9/4.00

Work Experience

TMG HOME HEALTH CARE KISSIMMEE FL

Medical Record Manager/Assistant Office Coordinator 02/27/17-Present

US NAVY RESERVE CRS1O Boat Team 2014-2015

Communication Tech

US NAVY RESERVE NCHB-11 2009- 2014

Administrative Assistant/School Quota Manager

SET AND SERVICE RESOURCES 2010 - 2015

Reset Merchandiser

US NAVY RESEVE FISC SIGONELLA 2007-2009

TOMMY HILFIGER – PREMIMUM OUTLET MALL ORLANDO, FL 2007 TO 2009

Stock Lead

US NAVY RESERVE -- 2002-2007 Administrative Assistant

Key Skills

Office Skills:

Office Management

Records Management

Database Administration

Customer Service

Payroll

Yard Boss

Spreadsheets/Reports Travel Coordinator

Event Management Reconcile Reports

Calendaring Scheduling

Inventory Supply Ordering

Medical Billing Insurance verification

Cargo Movement Billing

Computer Skills:

MS Word

MS Excel

MS PowerPoint

MS Outlook Typing 75 wpm

MS Access Blueprint Knowledge

MS Project Photographer

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the LPO of Cargo Terminal Company. Coordinated travel arrangements, maintained database and ensured the delivery of premium service to all members of the military unit. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.

Highlights:

Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new military personnel. Established strong relationships to gain support and effectively achieve results.

Helped coordinate training events (average of 2 large gatherings per year) that contributed to consistently high readiness for mobilization.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.

Ability to work within an interdisciplinary team setting, ability to manage projects from inception to completion, interfaces and communicates effectively with professionals, non-professionals and community. Ability to motivate others.

Developed innovative PowerPoint presentation used by the First Class Petty Officer to train new member of unit.

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.

Assist with medical at unit compound when short on staff members.

Proven ability to analyze and interpret written material relating to the healthcare profession and create reports.

Supervised as many as 30 personnel on one given project.

Responsible for the facets of ordering, inventory and audit on large military installations in the states and overseas.

Train new personnel on required equipment for unit specifications and Battalion readiness.

Update of training records for all personnel in battalion.

License

CPR, AED, and First Responder

Security Clearance

Hazmat Transportation Certification

Military Experience

Served in the Navy Reserve for 11 years

Training according to Military job description as a Logistic Trainer

Battalion School Quota Manager

Fill in for Active Duty members when emergency arise due to short notice.

Qualified and License on several military vehicles.

Awards

Navy Achievement Metal, Junior Sailor of the Quarter, ( 3 )Military Blue Jack, Delta Epsilon Iota Honor Society, Dean List all four school quarters, National Association of Professional Women, Stanford Who’s Who



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