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Human Resources Customer Service

Parkville, Maryland, United States
November 07, 2018

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Highly motivated human resources specialist with extensive experience in finance, program administration, policy development, and Microsoft and HRIS systems. I adapt well to change, learn quickly, promote a positive and productive environment, and always remains calm and focused in high stress situation


Customer Service Excellent Planning Coordinator

Professional Demeanor Interviewing Skills

Multitasking Capabilities Highly Organized

Interpersonal Skills Articulate and Well-Spoken

High Energy Manual and Electronic Filing Skills

Intermediary Spanish Speaking Highly Technology Savvy


Bank of America Merrill Lynch Baltimore, MD

Financial Solution Advisor August 2017 – Present

Create a connection and develop rapport with customers to provide outstanding, personalized service

Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them

Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs

Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them

Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers

Accurately and efficiently process transactions such as customer deposits and cashing checks

Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate,

Inform and educate customers on how to conduct simple transactions through self-service technologies

Follow established policies, procedures and guidelines to protect both our customers and Bank of America

IKEA Customer Support Center Baltimore, MD

Human Resources Generalist February 2017 – June 2017

•Support creating internal communications via multiple platforms including; Email, PowerPoint, Verbal, and Face to Face presentations.

•Participate in meetings, conferences, and project team activities.

•Conduct assessments, data analysis, and manage special projects.

•Perform other duties as assigned.

•Contributes to an environment where the IKEA culture is a strong living reality that embraces the diversity of co-workers and customers.

•Maintain employee data

•Identify requests that are in conflict with IKEA policy

•Check documentation to ensure compliance

Incept Global Solutions Reston, VA

Compensation Analyst June 2016 - December 2016

Performs professional level administrative and analytical duties to maintain and administer company compensation policies.

Reviewed, investigated and processed reports within the organization’s multi-state sites.

Conducting audits of existing and proposed job classifications to obtain information regarding job responsibilities, activities, duties, content, FLSA exemption and requirements.

Evaluates and analyzes salary data, determines pay grades, and conducts or participates in compensation surveys.

Knowledgeable of commonly-used concepts, practices, and procedures within a particular field.

Develops, implements, updates, and maintains Human Resources Information System (HRIS).

Assists in determining human resources department and organizational needs for HRIS implementation or upgrades.

Recognized and removed barriers to assure high quality claims outcome.

Reviewed initial and investigative report circumstances to analyze merit and estimate financial impact.

Maxim Healthcare Services Millersville, MD

Human Resources Generalist May 2015 –June 2016

Conducted and completed employment verifications, and claim investigations, and policy compliance

Maintained a consistent and timely project management timeline

Counsel with managers and supervisors regarding application and reporting of claim adjustments

Recognized cases that needed medical management and/or supervision

Developed and enforced company policy and procedures relating to all phases of human resources activity

Interacted with the physician, employee, and claim initiator before and after every visit.

Analyzed employee compliance to recommended action


Western High School + Baltimore, MD

High School Diploma, Graduation Date: June 2012

Morgan State University + Baltimore, MD

B.S and M.S. Psychology, Expected Graduation Date: December 2020

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