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Manager Customer Service

Location:
Cairo, Cairo Governorate, Egypt
Posted:
November 07, 2018

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Resume:

Objectives

Education

E xperience

Current job

M ohamed Hussien El-dababy

Elgesh Street, Elasfra Alexandria, Egypt

+2-010********

ac7mlb@r.postjobfree.com

I am seeking a position in Human Resources field in which I given the opportunity

to make a strong contribution in developing the concept of Human Resources

Management by utilizing my related education, skills, and experiences to assist the

organization in the accomplishment of its goals.

B.S.C OF Commerce May 2004 Swiss Qanal University

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MBA (Master business administration) June 2012 Nevada university

DBA (Doctorate of business administration) April 2015 Peter Borough

University

Pharos university

HR Assistant Manger

Responsibilities

Put the plan and development the goals, and drawing strategic plan,policies and decision-making central concern to a whole Company

Recruitment and Selection, Job analysis and job Description

Supervising the implementation of plans, programs and policies,

assessments, and to ensure the safety and accuracy of implementation and

compliance.

Measurement of performance efficiency and employee productivity and

put KPI system

Put training plan and follow up Development

January 2018- Now

Mohamed Hussien El-Dababy

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Mohamed Hussien El-Dababy

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Work history

Practice solution management for medical management

HR Assistant manager (Alexandria and Cairo Branch)

Responsibilities

Put the plan and development the goals, and drawing strategic plan,policies and decision-making central concern to a whole Company

Recruitment and Selection, Job analysis and job Description

Supervising the implementation of plans, programs and policies,

assessments, and to ensure the safety and accuracy of implementation and

compliance.

Measurement of performance efficiency and employee productivity and

put KPI system

Recruit, interview and select staff that have the right technical and

personal abilities to help further the organization's mission

August 2016- January 2018

IFES - International Foundation for Educational Services

Consultant and trainer

Responsibilities

Help the Manager in the development of goals, and drawing strategic plan,policies and decision-making central concern to a whole Company

Recruitment and Selection, Job analysis and job Description

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Supervising the implementation of plans, programs and policies,

assessments, and to ensure the safety and accuracy of implementation and

compliance.

Develop and implement the plan to train staff fully depending on the

requirements of the job

Training for all human Resource programs using a simulation technique

Work as consultant with another companies throw IFES

May 2012 August 2016

AL-MAWRID TRAINING SERVICE (OMAN)

Consultant training and development

Responsibilities

identifying training and development needs within an organization

through job analysis, appraisal schemes and regular consultation with

business managers and human resources departments

designing and expanding training and development programs based on

the needs of the organization and the individual

developing effective induction programs

conducting appraisals

devising individual learning plans

producing training materials for in-house courses

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managing the delivery of training and development programs and, in a

more senior role, devising a training strategy for the organization

monitoring and reviewing the progress of trainees through questionnaires

and discussions with managers

evaluating training and development programs

helping line managers and trainers solve specific training problems, either

on a one-to-one basis or in groups

keeping up to date with developments in training by reading relevant

journals, going to meetings and attending relevant courses

having an understanding of e-learning techniques, and where relevant,

being involved in the creation and/or delivery of e-learning packages

Trainer HR, Management and soft skills

From 1 August 2014 August 2015

ASPECT ACADEMY for Language & Education Technology

Executive Manager

Responsibilities

Participate with the Board of Directors in developing a vision and

strategic plan to guide the organization

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Foster effective team work between the Board and the Executive Director

and between the Executive Director and Staff

Oversee the planning, implementation and evaluation of the organization's

programs and services

Determine staffing requirements for organizational management and

program delivery

Recruit, interview and select staff that have the right technical and

personal abilities to help further the organization's mission

Ensure that all staff receives an orientation to the organization and that

appropriate training is provided

Coach and mentor staff as appropriate to improve performance

Trainer (Office 2007& 2010 Business skills Human Resource)

From 1 October 2008 August 2014

work as a t rainer

Courses subjects that I teach:

Human Resource management

Strategic management

o

Recruitment and selection

o

In terview preparation

o

Training and development

o

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Job analysis and job description

o

Key performance indicator KPIs

o

Performance management appraisal

o

Strategic plane

Leadership

Change management

Risk management and crisis management

Business skills

Communication skills

o

Presentation skills

o

Negotiation skills

o

Problem solving and time management

o

Motivation skills

o

Customer service

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Sales

Companies that I teach in:

Abu Qir Fertilizers

Alexandria petroleum

OGSOil & Gas skills

New Horizons Computer Learning Centre

YAT learning and solution

M icrosoft projects w ith M inist ry of Communications

Taxes authority project

Faculty of medicine's project, Alexand ria University

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P rojects (worked as a consultant)

I F ES

M ake consultation in hr department ( job analysis- job Description-

delegation of authorities- recruitment and selection- TNA (training need

analysis)- put conditions )

M inist ry of Social Development

(Training need analysis- t raining design- implementation methods- put

evaluations sheets)

Ou r knowledge t raining center

Put HR system from A to Z

El-Eman for export and import

( job analysis- job Description- delegation of authorities- recruitment and

selection)

Certificates

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Oracle Developer

I n te rnational Computer D r iving L icense ( ICDL) Skill

C ard Number (EGY000124618)

MOS ( Microsoft Office Specialist)Word, Power point

& Excel

Certificate in Leadership from M icrosoft.

M a rketing (P rinciples of M a rketing)

H uman Resource Management Diploma

Strategic HR Management and HR Scorecard

o

Job Analysis & Job Description

o

Recruitment and Selection

o

Interviewing Candidates

o

Training and Development

o

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Compensation and Incentive

o

Performance Management and Appraisal

o

OTHER QUALIF ICATIONS

LANGUAGE

Arabic : Mother Tongue

English : (Very Good Reading, Writing and Speaking)

Personal Skills

Dealing with all the characters and constant communication through the

behavior of each character

Can work individually and as an effective team member.

Ability to maintain a high level of confidentiality.

High level of interpersonal skills to handle sensitive and confidential situations

and documentation.

Ability to develop long-term plans and programs and to evaluate work

accomplishments.

Creative, self-motivated, reliable and dynamic

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Capable of working in different environments

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