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Customer Service Manager, AR Specialist, AP Specialist, Acct Mgr

Moreno Valley, California, United States
November 07, 2018

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Eva E. Magallanes

***** ******** ***., ****** ******, CA 92555, Cellular 951-***-****, Credit Manager/Finance/Accounts Receivable

Professional Profile

Professional with 13+ years of strong and diverse experience in credit/finance with exceptional planning, organizational and leadership skills demonstrated through management of commercial credit and collections. Innovative in identifying cost reduction techniques and implementing process improvement ideas as well as evaluating and improving credit policies and procedures. Excellent communications skills and tenacity in problem solving and negotiating. Areas of expertise include Customer Management Relations, Continuous Process Improvement, and Settlement Issues, possess strong leadership and successful team building capabilities, Financial Analysis, and Export Letters of Credit. Employ customer service and quality internal controls in daily management practices with proven ability to bring quick resolution to challenging situations as well as build lasting relationships with customers. Employment

Robert MFG – San Bernardino, CA

Sr. Credit-Collections, Revenue Control Manager 4/06 – 9/07 Position manages the company-wide credit and collections functions. Monthly credit reporting and provide management support. Senior Credit/Collections and Revenue Control Manager assists the Controller and Sr. Staff Accountant and develop credit policies, standardizes procedures and enforces credit policies and supervisor of personnel of three. Provides monthly management reporting regarding efficiencies, bad debt losses, problem customers and accounts placed for collections. Yearly credit line renewals through extensive financial analysis evaluations on open accounts and credit risk assessments.

● New Account and Credit Evaluation, Set up, and Management of all Trade A/R Accounts

● New Account set up which includes, trade references, D&B reports, set up in Tiny Term and Goldmine within 2-3 business days

● Recommendation of credit line to controller

● Analysis and negotiation of secured vs. open accounts

● Refund Requests

● Bankruptcy notifications and claim processing

● Cash collection of trade A/R of 1000+ accounts

● Maintenance of A/R (fax,invs, stmts, PODs, ect.)

● Work on 120+ and bad debt reduction and dispute resolution as well as working with collection agencies on uncollectible accounts/turnovers

● Reconciliation of accounts with Customer Service daily

● Assist Controller in the bank statement reconciliation (Cash Receipts Bank Account)

● Accounts Payable includes: receiving invoices, matching with receivers/packing slips from purchasing, code invoices, enter in a/p system. Obtain appropriate authorizations of payments, schedule disbursements, process, print and mail checks to vendors as well as developing positive relationships with vendors.

● Supervisory functions include: work with Cr. Mgr. to strategize goals, approve accounts, proof of liability insurance certs, dispute resolution, weekly sales commissions 28964 Campbell Ave., Moreno Valley, CA 92555, Cellular 951-***-****,

● Supervise A/R Specialist included: aid in coding checks and wires, system error, coordinate with IT Consultant, aid in all questions and concerns

● Supervise Accounting Assoc. 2 included: set goals and strategize on how to minimize discrepancies and process improvement. Review all claim, rga, pricing, freight and shortage credit paperwork prior to processing. Ensure credits are processed timely manner Conexant Systems, Inc. Newport Beach, CA

Sr. Credit Specialist (Credit Manager), 2002- 7/05 Responsible for the cash collections of trade A/R in excess of $100M on domestic and international accounts as well as conducting yearly credit line renewals through extensive financial analysis evaluations on open accounts and credit risk assessments. Working knowledge of industry/collection standards, security instruments, and anti-trust laws, international collection laws, state escheatment compliance, and Sarbanes-Oxley compliance. Functions also include, but are not limited to the following:

● Manage and train credit personnel to follow standard accounting practices as well as company policies and procedures

● Manage all aspects of Credit and Collections

● Prepare monthly cash forecast

● Maintenance of DSO

● Bad Debt Management

● Month-end closing functions

● Credit line approval authority of $1M

● Export Letters of Credit

● Management Reporting

Ingram Micro, Inc., Santa Ana, CA

Regional Credit Manager I, 1998-2002

Responsible for the collection and maintenance of assigned domestic accounts. Managed commercial portfolio in excess of $8M consisting of 150 accounts. Analyze financial statements and determine appropriate credit limits to customers to minimize risk. Release of daily orders and credit references. Utilize Rumba, Windows 2000 and NT, Word, Excel, 10-key. Chosen for various teams, working with Customer Service and Sales to streamline processes and eliminate duplication of efforts.

● Manage commercial portfolio in excess of $8M

● Financial Analysis

● Order Release

● Customer Service


- Bilingual English/Spanish - Credit Management

- Effective Cash Forecasting and Planning - Credit and Collections

- Financial Analysis - Internal Control Systems

- 28964 Campbell Ave., Moreno Valley, CA 92555, Cellular 951-***-****,

- Target Achievement - Problem Solving

- Supervisory skills - Effective Networking

- Relationship & Team Building - Management Reporting

- Training, Mentoring and Staff Development - Risk Assessment Education

Associate, Business Administration

Santa Ana College, Santa Ana, CA

Certificate of Completion in International Payments Workshop Computer Skills

Great Plains, Microsoft Office, Lotus, PowerPoint, SAP, Rumba and other various Unix Accounting Platforms


Completed numerous professional training courses in the following areas:

- Karrass Effective Negotiating Skills

- Financial Analysis

- Expressing Yourself

- Results Through Accountability

- Proactive Listening

- Making Meetings Meaningful

- Managing Stress

- Sarbanes-Oxley

- International Payments Workshop (B of A)

- State Escheatment Compliance

- Goldmine – Certificate of Achievement 180 Solutions – Level I References

Furnished Upon Request

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