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Software Desktop Support

Location:
Tempe, Arizona, United States
Posted:
November 07, 2018

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Resume:

Kevin L. Mayback

*** * ***** *******, *** ***, Tempe, AZ 85283

480-***-**** ac7mi5@r.postjobfree.com

SUMMARY

Seeking an information technology position that will utilize my years of experience as a software developer/computer technician. Including:

Hardware break-fix

Hardware/software installation

Configuration management

Real-time software development

Hardware/software testing

Software product build/release

COMPUTER SKILLS

Hardware

Over 12 years of experience repairing HP and Dell computers

Software

Experienced C computer programmer

Familiar with Visual Basic and HTML

Operating Systems

Experience with Microsoft Windows and QNX

Experience with writing scripts files

EXPERIENCE

02/2017–11/2018 Desktop Support, Connection, Merrimack, NH

Troubleshoot and resolve hardware issues

Troubleshoot and resolve software issues

Install software packages using Altiris

Install new Lenovo desktop and HP laptop computer hardware

Repair Lenovo desktop and HP laptop computer hardware

Maintain Lexmark printers

Background with Microsoft Office products and support

Background with Service Now trouble ticketing system

11/2016–12/2016 Desktop Support, CVS Health, Scottsdale, AZ

Troubleshoot and resolve hardware issues

Troubleshoot and resolve software issues

Repair Lenovo laptop and HP desktop computer hardware

Install new Lenovo laptop and HP desktop computer hardware

Install software packages

Maintain HP printers

10/2016–11/2016 Desktop Support, PF Changs, Scottsdale, AZ

Troubleshoot and resolve hardware issues

Troubleshoot and resolve software issues

Repair HP laptop and desktop computer hardware

Install new HP laptop and desktop computer hardware

Install HP printers

Install software packages

04/2016–09/2016 Hardware Assembly, ProLogistix, Phoenix, AZ

Assemble servers, switches, UPSs, and miscellaneous hardware into racks

Assemble computer desktops and small computer devices

01/2013–12/2015 OnSite Support, General Motors, Yuma, AZ

05/2008–01/2013 Hewlett–Packard Company, Honeoye Falls, NY and Yuma, AZ

11/2007–05/2008 The Computer Merchant Ltd, Honeoye Falls, NY

02/2007–04/2007 The Computer Merchant Ltd, Honeoye Falls, NY

11/2006–02/2007 CompuCom Systems, Inc., Honeoye Falls, NY

07/2006–11/2006 Hallmark TotalTech, Inc., Honeoye Falls, NY

Repaired HP and Dell laptop and desktop computer hardware

Installed new computer hardware and added/updated software using active directory

Installed, upgraded firmware, and maintained Ricoh and HP printers

Worked on projects to replace user’s computers, upgrade O/S, and computer inventory

Worked on projects to install hardware switches both Cisco and HP

Monitor help desk queues, processed tickets, and interface with users in fixing issues

Software installation, setup, and troubleshooting

Active Directory Users and Computers Management

Maintained backups for network storage devices

Imaged desktops and laptops using SCCM tool

7/2007–11/2007 Desktop Support, GDKN Corporation, Elma, NY

Repaired HP and Dell laptop and desktop computer hardware

Installed new computer hardware and added/updated software using active directory

Worked on projects to replace user’s computers, upgrade O/S, and computer inventory

10/2005–03/2006 PC Technician, Tek Systems, Inc., Pittsford, NY

Installed departments new HP computer hardware on schedule

Upgraded new and old computers to Windows XP and installed user software on schedule

Installed software onto desktops and laptops with Peacy and manual loading procedures

Used Remedy for work tickets to resolve user problems with hardware and software

Installed and removed hardware from desktops and laptops

Used active directory to manage computer assets and users

07/2004–09/2005 Software Developer, Ortho–Clinical Diagnostics, Rochester, NY

Supported QNX Network for blood analyzer project

Hardware/software installation

Problem resolution

System backups

Wrote scripts in Perl and Korn shell to improve data gathering

Designed, implemented and tested C software modifications

12/2001–11/2003 Software Engineer/Software Developer, Eastman Kodak, Rochester, NY

04/1980–01/1998

Designed and installed QNX network for software development group

Designed and implemented product build process which decreased release time

Designed, implemented, and tested software modifications to the human interface and embedded code for high speed photographic optical printer

Administrator for the QNX network and software configuration management

Designed, developed, and integrated software for photographic equipment in a real time environment for the Advance Photo System

Designed and performed software test procedures for Advanced Photo System

Performed both software and hardware installation and upgrades for the QNX software development network and test lab

Implemented PVCS software version control system for the software development group

Documented software processes for CMM level 2

Performed software and hardware upgrades for trade trial installations at customer lab sites

02/1998–11/2001 Software Engineer/Network Administrator, Gretag Imaging, Rochester, NY

(Divested from Eastman Kodak)

Installed and maintained servers, workstations, hubs, printers, and other hardware devices along with software applications

Developed, and integrated software in C for high speed photographic printer in a real time environment

Maintained PVCS version control and software build and release process for software development

Designed, developed, and maintained software installation process for the high speed photographic printer

Wrote Korn shell scripts for network and software development tasks

Worked with vendors and Gretag Chicopee to implement and install WAN and internet network connections between the two plants

Assisted in maintaining the telephone switch and voice mail system

EDUCATION & CERTIFICATIONS

A+ Certified Professional

A.A.S., Computer Programming, Genesee Community College, Batavia, NY

PROFESSIONAL DEVELOPMENT

MS Windows 8, MS Windows 7, MS Office 2013, MS Office 2010, A+ Hardware Fundamentals,

A+ OS Fundamentals, Network+ Operating Systems, UNIX Shell Programming, MS Access 2007, Excel Programming with Visual Basic, HTML, Understanding TCP/IP, Supporting and Troubleshooting the Windows Registry, Supporting MS Networking Essentials, MS Enterprise Web Solutions Workshop, Visual Source Safe, Mastering Visual Basic 6 Fundamentals, Advanced C Workshop, Clear Case, VxWorks Tornado, Managing, Supporting and Troubleshooting the Windows Registry Training



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