Resume

Sign in

Desktop Support Engineer

Location:
Baltimore, Maryland, United States
Posted:
November 06, 2018

Contact this candidate

Resume:

CHAD R. GREEN

**** ***** ***** *****: 301-***-****

Ellicott City, MD 21043 Email: ac7mgg@r.postjobfree.com

Information Technology Specialist

Areas of Expertise

Deployment of software/hardware

Imaging

Installing

Installation & Configuration

Troubleshooting

Inventory Management

Leadership

Customer Service

User Account Administration

Help Desk Management

Client Relations

Network Maintenance

Handling trouble tickets

Smartphone Configuration

Image Development

Documentation

Storage Area Networking

Server Testing

Professional Experience

UNIVERSITY OF MARYLAND MEDICAL CENTER/CYBERCORE TECHNOLOGY Monday-Friday 40 hours per week - April 2017- PRESENT

BALTIMORE, MD

DESKTOP SUPPORT

Independently installs or relocates computer equipment, such as PCs, thin client terminals, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures.

Masters knowledge base of assigned applications, hardware and network to support clinical and business environments

Resolves or escalates service requests when necessary.

Independently performs technical downloads and PC configurations.

Assists customers to identify and specify requested hardware and software.

Coordinates activities, times, schedules, with supervisor and end-users in regard to the installation, operation, evaluation of user locations for equipment ensuring needs are addressed appropriately and timely with standards and procedures.

Image PC’s or laptops using SCCM and adding to the correct groups within Active Directory.

TRELIANT/BBA TECHNICAL Monday-Friday 40 hours per week - December 2015 – may 2016

WASHINGTON, DC

Desktop Engineer

Responsible for troubleshooting, resolution and documentation of Service Desk incident tickets and escalated issues.

Deployed software, including Microsoft Office, Adobe Photo Shop and 365 Office, and hardware on laptops and desktops.

Tracked and documented trouble tickets using a proprietary system.

Carried out local and remote imaging Microsoft tools.

Provided accounts and hardware during on-boarding process of new employees and delivered training on company issued equipment. Responsible for both onsite support to DC office, and remote support to other locations, as well as remote users.

Installed printers, network drives, and programs and installed the machine in the user’s office or workstation. Set up the new machine with any required software (after being encrypted, bound to the domain, and created in Active Directory).

Supported new technology research strategies for integration into the environment.

Responsible for managing the corporate information security programs, including Sophos Anti-Virus and Sophos Endpoint Encryption.

Assisted with special projects, including but not limited to, regularly scheduled evening maintenance or urgent mobile technology requests.

Tracked and provided weekly metrics report to leadership.

TEK SYSTEMS/Paul Hastings

WASHINGTON, D.C. Monday-Friday 40 hours per week - April 2014- June 2015

IT ANALYST

Served as the Lead responsible for maintaining the operational availability of all data and telecommunications equipment and network infrastructure.

Oversaw a three-person team tasked with using SCCM to replace old images, in addition to replacing obsolete computers, installing upgrades, backing up data, carrying out cabling, installing VoIP and all network connections and ensuring all patches were done correctly. Reported project’s completion to management and ensured the work was monitored.

Deployed software, including Microsoft Office, Adobe Photo Shop and 365 Office, and hardware on laptops and desktops.

Tracked and documented trouble tickets using the Track-It! system.

Carried out local and remote imaging via SCCM.

Installed printers, network drives, and programs and installed the machine in the user’s office or workstation. Set up the new machine with any required software (after being encrypted, bound to the domain, and created in Active Directory).

Responsible to propose and assist in the implementation of solutions to technology challenges and process improvement.

Critical team member responsible for maintaining asset management activity and status of firm-owned hardware and forecasting inventory needs.

Responsible for providing effective technical support to customers for hardware and software requests with a focus on first time resolution.

TEK SYSTEMS/Medimmune

GAITHERSBURG, MD Monday-Friday 40 hours per week - December 2010- March 2014

SYSTEM ANALYST

In a laboratory environment where cancer research was conducted, oversaw and trained a four-man team how to upgrade machines, back up data and provide excellent customer service. Ensured machines were sanitized and all data was secure.

Served as Lead for consistent monitoring of operating systems, installation of antivirus applications, and documentation of software installs. Carried out the troubleshooting hardware and software system issues through resolution.

Responsible for overseeing the creation, administration and maintenance of all user accounts within scientific applications and coordination with customers/vendors for all instrument/software application installs.

Responsible for the installation of all new lab computers along with adding them to domain and deploying images for the systems.

Deployed software, including Microsoft Office, Adobe Photo Shop and 365 Office, and hardware on laptops and desktops.

Carried out local and remote imaging via SCCM.

Tracked and documented trouble tickets using Service Now.

Installed printers, network drives, and programs and installed the machine in the user’s office or workstation. Set up the new machine with any required software (after being encrypted, bound to the domain, and created in Active Directory).

Responsible for evaluating and building custom devices for customers.

Coordinated with IT technicians to resolve VoIP phone issues and IOQs for the validation of lab systems.

VEDDAR PRICE, WASHINGTON, DC Monday-Friday 40 hours per week - April 2010 – December 2010

INFORMATION TECHNOLOGY SPECIALIST

Oversaw the scheduling and work of outside vendors who set up racks and installed servers, printers and other IT equipment, ensuring all projects adhered to a strict timeline and followed all safety and security protocols. Authored report on the project using MS Word and Excel that was forwarded to management and the customer.

Provided IT support within the D.C. office for all clients, visitors and users in other locations.

Provided support for the installation and on-going technical maintenance for office telephone systems, configuration of desktops, laptops and Smartphone devices.

Pushed out local and remote imaging using SCCM.

Tracked and documented trouble tickets using a proprietary system.

Responsible for assisting in the audiovisual setup and support for seminars and meetings.

Carried out on-going maintenance of printers, pdf scanners and copy machines, along with their network connectivity. This included maintenance of vendor warranty registration and database maintenance for all computers.

Supported Helpdesk and assisted with network maintenance and testing for the servers.

Installed printers, network drives, and programs and installed the machine in the user’s office or workstation. Set up the new machine with any required software (after being encrypted, bound to the domain, and created in Active Directory).

Education &Training

Diploma, Mount Saint Joseph, Baltimore, MD 1988

Coursework, Howard Community College, MD, 2000-2003

Microsoft courses, Computer Learning Center, Laurel, MD, 1999-2001

Coursework in Network Engineering, Coppin State College, Baltimore, MD, 1993-1997

Military Service, U.S. Army, 1991-1998



Contact this candidate