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Customer Service Representative

Fort Lauderdale, Florida, United States
November 06, 2018

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Nicole Cornejo

***** ********* ****

Weston, FL. 33326



Looking for a full time job while furthering my education in Hospitality Management & Tourism. To explore my skills and experience in a growing company.


May 2018 - September 2018

AT&T, Sunrise, FL - Customer Service Representative

●Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.

December 2008- January 2013 & May 2017 - April 2018

DSW Shoe Warehouse, Davie, FL - Sales Supervisor

●As a Sales Supervisor, I assisted in implementing action plans that meet service expectations and balance task completion guidelines. Partnered with the management team to understand daily/weekly/monthly store priorities. Participated in and supported merchandise placement, #Prepped process, and store recovery. Also participated in monitoring associate compliance to all company policies and procedures as well adherence to Loss Prevention Standards. Assisted in assigned projects and tasks to support service levels which include opening and closing the store.

December 2016 - May 2017

Teleperformance, North Lauderdale, FL - Molina Member Services

●Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves member inquiries and complaints fairly and effectively. Provides product and service information to members, and identifies opportunities to maintain and increase member relationships. Recommends and implements programs to support member needs.

January 2016 - December 2016

Hotwire Communications, Plantation, FL - Customer Service Representative

●Served as primary support liaison between Hotwire Communications and our residential customers. Resolved customer questions or problems via telephone in areas of system configuration/setup, product functionality and bugs/enhancements. Possessed thorough knowledge of Hotwire Communications product line and other applications utilized by customers. Promote and maintain a high quality, professional service-oriented image among customers.

March 2015 - August 2015

American Eagle Outfitters, Sunrise, FL - Cash Lead

●Lead role in training and coaching cashiers on AEO Customer First behaviors. Communicate clear priority and productivity goals to Cashiers and hold them and self accountable for achieving them. Provide store management with productivity updates; proactively identify and communicate Cashiers performance issues. In partnership with management, assist in opening and closing procedures per company policies and guidelines.

July 2014 - January 2015

Planet Beach, Weston, FL - Spa Consultant

●Contribute to the overall success of Planet Beach Automated Spa by delivering superior customer service through execution of required duties and to meet and exceed performance goals. Prospected for potential members before grand opening.

February 2013 - July 2014

Starbucks, SW Ranches, FL - Barista

●Maintained a calm demeanor during periods of high volume or unusual events to keep store operating at standard and to set a positive example to the shift team. Set Up the pastry case at opening and checked inventory for pastries received daily.

September 2010 - January 2013

Holistic Massage & Wellness Clinic, Plantation, FL - Receptionist

●Answer phone calls, book and confirm appointments, made sure the day ran smoothly and efficiently, and provide overall customer service to the clients. Opened and/or closed the office, closed the register at end of every shift, and made sure to give the therapist's their daily commission report. Also helped with payroll when needed.

April 2010 - August 2010

Uihlein, Lake Placid, NY - Patient Account Receivables

●Worked for the hospitals’ skilled nursing facilities, in the business office. My responsibilities were to manage phone calls, enter new patient information, update insurance information for current residents and also try to collect on delinquent accounts. I was also in charge of the residents financials at the Mercy Center. Using RFMS; I would deposit, withdraw, and let the residents know their personal accounts’ monthly balances. Learned a lot about Medicaid, Medicare, and other supplemental insurances.



Broward College, Davie - Associates in Accounting


References available upon request.

(Fluent in English and Spanish)

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