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Front Office Staff

Dubai, Dubai, United Arab Emirates
November 06, 2018

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Mobile no- 971-***-****.

OBJECTIVES: Aim of enhancing customer experience by providing excellent service in accordance to company standard. Able to work under pressure, enjoy working with multi-tasking, team motivation and capable to utilize intensive training whereas to develop my skills and knowledge to be a good asset and will benefits the company. TRAINING/SEMINARS


MU1-Chemical Competence.

MU2-Safe Assemble of Equipment.

MU3-Storage of Material and Equipment.

BU1- Dust Control.

BU2-Damp Mopping.

BU3-Section Cleaning.

BU6-Dusting & Damp wiping of the Surfaces.

BU12-Cleaning of Toilet Facilities.

AU2-Stain Removal.

● RISK assessment

● Fire fighting & Prevention Methods level 1 (Basic fire safety) Dubai civil defense.

● Lifeguard Refreshing Training Heart Center, Dubai

● Lifeguard and CPR Refreshment training Sports mansion, Dubai

● Information Security and Protection Training (ISPT) in 23 dec, 2013.

● Room Service waiter, Dubai Marriott Harbour hotel & suites

● Purchasing officer, Dubai Marriott Harbour hotel & suites

● Emergency first aid at work (ACF),HABC level 2, Red Cross,Dubai Experience:

-I have been working as Housekeeping Supervisor at MIRAAZ pioneering batch of LAMER project subcontract by EMRIL COMPANY from 23 nov 2017 to till date. DUTIES AND RESPONSIBILITIES:

● Supervise the day to day cleaning of the allocated area.

● Performed the daily physical inspection of the entire area –fire extinguisher, meters cabinet, washroom, pantry, beach shoreline, waste room etc

● Coordinate with waste management team ensured all the skips (general waste, used oil, paper carton, broken glasses) are emptied and well maintained daily basis.

● Provide the training to staff OJT/TBT for HSE, so staff work in safe environment.

● Schedule and Supervise deep cleaning and daily task and any work related project.

● Supervise and coordinate pest control with help desk and finalize the schedule.

● Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

● Evaluate staff performance and schedule training for weak performance staff.

● Assign duties and coordinate breaks for assigned staff.

● Dealing with client expectation and submitted ppm accordingly.

● Monitoring staff assigned work ensure work has done and document any late or absent staff.

● Clean the area in emergency situations.

● Report all maintenance defects and follow up with engineering.

● Check and ensure all equipment is working order daily basis if any equipment maintenance or repair submit to housekeeping desk control.

● Report all lost and found items immediately to security and submit to form to housekeeping desk.

● Responsible to check staff grooming and hygiene.

● Complete all paperwork and closing duties and handover to next shift before leaving.

● Provide feedback on staff performance and report disciplinary problems to AOM.

● Perform any other duties assigned by the AOM.

-Worked as Hotel Manager “New Arghakhachi Puthani Guest House” Butwal, Nepal from june 2016 to nov 2017.


● Planning and managing the overall services-Rent of building, Room design, Hotel services, Restaurant set up, Room rate etc.

● Preparing the budgets and financial planning.

● Setting a monthly, quarterly and yearly budget target accordingly act on business.

● Marketing the hotels and Restaurant demand of situation.

● Planning for the work schedules of the team.

● Observing and monitoring staff performance guide and motivated to the work.

● Schedule training for new staff.

● Schedule for training for new staff.

● Handling Customer complained with good manner and solved on the spot.

● Greeting and meeting with the customers.

● Analyze customer feedback and suggestion make sure guest satisfaction.

● Supervising the maintenance, renovations and furnishings of the hotel.

● Ensuring about the safety and the security to the guest.

-Worked as “HOUSE KEEPING SUPERVISOR” at Al khaleej Palace Hotel from Nov 2008 to Sep 2010.


● Issue floor keys to room attendants

● Supervise cleaning on the allocated floors and areas including guestrooms, corridors, staircases, floor pantries

● Inspection of cleaning in rooms and coordination of the work in floor.

● Supervise handling of soiled linen to laundry and requisitioning of fresh linen from housekeeping store.

● Report maintenance work on the floor.

● Report immediately defects item in the room to the mep. Team.

● Track the lost and found item.

● Provide front office list of ready rooms.

● Prepared staff roaster.

● Provide necessary information to executive housekeeper in staff evaluation, disciplining.

● Coordinate with room service for tray clearance.

● Maintain par stock for the respective floors.

● Provide provision of extra services to guests such as baby sitters, hot water bottles, other guest requests.

● Report any safety or security hazard to the security department.

● Inform the front office about ready rooms.

● Ensure services offered to VIPS are of highest standards.

-Worked as Life Guard at Dubai Marriott Harbour Hotel & Suites from May 13, 2014 to April 20,2016.

-Worked as Life Guard & Health club In charge at Marriott Executive Apartment Dubai creek from Oct,2010 to May 2014

-Worked as Room Attendant at Al Khaleej Palace hotel from Aug 2007 to Sep 2008.


-Host of the month front of the house, August 2015, Dubai Marriott Harbour Hotel & suites.

-Nominated for associate of the month of July for the year 2011, Marriott Executive Apartments, Dubai Creek

-First Runner up Cluster Fitness Challenge 2013, Marriott Appreciation weeks. EDUCATIONAL BACKGROUND

SLC : Shree Rudrapur Secondary Rudrapur

(1 TO 10)School Year 1992 to 2002

10+2 : Haraiya higher secondary school

Year 2002 to 2004)

Bachelor of Arts : Butwal Multiple College Butwal

Year 2004 to 2007.

Computer courses

Computer diploma in application programming Course Year 2004-2005 National College of Computer Studies, Nepal

-Computer concepts

-Windows operating system

-Microsoft office (ms word, ms excel, ms power point and Internet)

-Access programming

-Web development

-Microsoft visual basic 6.0

-Administering Windows 2000/XP/2003


Birth Date : Oct 06, 1985

Sex : Male

Civil Status : Single

Citizenship : Nepali

Religion : Buddies

Reference will be furnished on request.

Yours truly,

Youdhir Thapa.

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