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Customer Service Administrative Assistant

Green Bay, Wisconsin, United States
November 06, 2018

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Kay L. Shehow

**** ****** **., ***** ***, WI ****1



Strong Communication Skills

Productive Office Management

Structured Organizer

Rectify Bookkeeping

Data Management

Account Reconciliations

Project Management

Creative Problem Solver


WPS Pulliam Power Plant, Administrative Assistant

Green Bay, Wisconsin July 2016 - Present

Administrative Support – Tasks included intermediate to advance working knowledge of word-processing, creating and editing documents and spreadsheets. Scan, file, setup and save documents in Data Storage. HR responsibilities; arrange onboarding of new employees, assist employees with any and all administrative needs and inquiries. Communication builder between management and employees. Point of Contact. Order and maintain office supply inventory.

Point of Contact for incoming personnel. Assist with training. Organize meetings and materials, room reservations, email invites and catering. Service Center call inquiries. Assist with problem solving and solutions. On call support for employee computer and printer/copier functioning and repairs.

Liberty Booking, Robert Half/Accountemps, Kelly Services, Legacy Constr. Services

Green Bay, Wisconsin January 2012 - November 2017

Self-Employment with small businesses and Employment Agencies with various projects in accounting and administrative services.

Administrative Support: Bookkeeping, Data Management, Bids, Contract Documents, Marketing Materials, Office Management

Kocken & Associates, Inc. - Executive Assistant/ Office Manager

De Pere, Wisconsin July 1998 - September 2011

Accounts Payables, Accounts Receivables, General Ledger, Bank Reconciling.

Invoicing, Customer Service, Correspondence; written and verbal communications.

Payroll including Tax Reports, Garnishments, W2 Processing and Yearend Financials.

Human Resources/Personnel Relations; provide and track employee information, maintain company Policies and Procedures. Workman Compensation Claims; reporting along with Insurance Issues…all in a confidential matter.

Assist in preparation of Estimates, Proposals, Contract Documents, Bid Documents, Project Specifications and Change Orders.

Support senior officials by preparations, set-up and tracking for meetings and events. Arrange travel, process expense vouchers, etc. Assist others as needed.

Prepare written materials, agendas, meeting notes, weekly activity reports, employee manuals, create and manage accurate data spreadsheets for project analysis.

Schedule Building Permit Reviews and prepare required forms for submittal.

Purchasing and inventory maintenance of equipment and supplies. Answer phones in a courteous manner and transfer if necessary to the appropriate personnel. Receive, sort, distribute and process incoming/outgoing mail.

Kay L. Shehow

Resume Pg.2

Experience Continued

Packerland Toys & Sports, Inc. - Administrative Assistant/ Sales

De Pere, Wisconsin September 1991 - January 1998

Orders/Sales, Customer Service, Commissions

Purchasing, Inventory Control

Logistics, Shipping & Receiving, Overseas & Domestic

Payroll, Tax Reporting, Bank Reconciling

OSHA, Safety Data Sheets, Workman Compensation Procedures


Business Administration, Accounting Principles

Northeast Wisconsin Technical College – Green Bay, WI

University of Wisconsin Green Bay

High School graduate – Coleman High

Technology Skills

Microsoft Office Suites ● Outlook ● QuickBooks

- MS Word ● SharePoint ● Mas 90

- MS Excel ● AIA Contract Documents ● Beginners SAP

Additional Information

Notary for the State of Wisconsin

Word Testing of 43 wpm, with 100% accuracy

Data Entry Testing of 5391 keystrokes with 99% accuracy

Passed Office Support State Exam

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