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BCom Graduate

Mazabuka, Southern Province, Zambia
November 06, 2018

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Chulu Warren

Postal Staff, ZamPost,



D.O.B.: 28/05/1985

**** / ****- ******


Organised and detail-oriented professional with eight (10) years of Customer Service, Cash handling, and Operations support experience coupled with five (5) years of BCom-Business Management education. Understand general accounting and finance concepts. Experienced in fast-paced financial environment and focused on maintaining high levels of accuracy and efficiency as well as achieving Corporation goals and Customer Relationship Management. Highlights

Revenue generation ideas Business development

Key relationship management Exceptional networker and negotiator

Marketing and merchandising Outgoing people person

Customer service mind-set Consultative seller

Discerning eye for detail Proficient salesperson PROFESSIONAL / ACADEMIC QUALIFICATIONS

Year Qualification

2012 to December, 2018 (BCom) Bachelor of Commerce – Management. Mulungushi University – Kabwe, Zambia.

Modules studied: All 40 courses required for fulfillment of award of B.Com qualification. Skills gained:

- Sales & selling management, Production and Operations management skills.

- Business development ideas, Supply Chain Management and Stock management

- International business practices, Marketing research and intelligence

- Cost control, financial management and risk appraisal.

- Strategic management and Performance Management

- Human Resource Planning, Recruitment, Selection, and Placement.

- Understanding of the legal world associated with business practices and accounting policies.






2010 Certificate in Customer Management

ZamPost College – Ndola, Zambia.

2003 Certificate - Introduction to Computer Applications L&G Business Centre – Livingstone, Zambia.

2002 Bwacha High School Board, Kabwe

GCE’O’ Level Certificate (including Mathematics & English) WORK EXPERIENCE

March 2007 to Date : Zambia Postal Services Corporation Current position : Ag. Assistant Accountant

Stations worked : Mazabuka


Management of Branch funds and capital assets.

Supervise front office and back office staffs.

Facilitating micro loan payments / re-payments, and civil servants salary payments.

Reconciling of sales and commissions on agency services e.g. Western union, MoneyGram, Insurance, Motor vehicle sales etc.

Entering financial information into appropriate software programs.

Carrying out snap checks on the counter officers (tellers) making sure that every transaction is properly brought to account and posted accordingly.

Managing petty cash transactions, controlling credit and chasing debt.

Recording office expenditures and ensuring these expenses are within the set budget

Posting and reporting of daily activities reports, weekly and monthly reports.

Oversee the collections, deposits, and bank reconciliation as well as managing credit customer accounts

Other responsibilities and achievements include;

Leads and supervises branch sales team in meeting management set sales daily, monthly, quarterly and yearly targets.

Improved the efficiency of timely reporting and stock inventory management,

Participated in sales campaigns on postal courier services products and services.

Answer to customer queries and educating them on the product benefits and advantages.

Demonstrated that customer come first by serving them with sense of urgency,

Network effectively with sub offices and other post offices as to build customer relation and provide quality service delivery.

Improved and maintained record keeping and filling system to zero error,

Applied knowledge to solve customer needs while developing and fostering long-term trusting relationships,

Maintain thorough and updated knowledge of products & services as well as orienting subordinates on new products, services and any other arising directives from senior management.

Reduced cost expenses by 5% and resource centre shortages (counters) by 90%.

During ZamPost Micro-Finance sales campaign, as a team of three we recruited 79 clients in Mpika and 45 clients in Chikankata District/s within one week respectively; on civil servant salary account opening.

Skills gained:

o Mathematical skills Methodical working style Problem-solving skills o Time management skill Leadership skills Report writing skills 2006 – 2007 : Cashier –Wuweka Business Centre, Livingstone. 2005 – 2006 : Operations Officer - Tamajo Company Ltd, Livingstone. 2004 – 2005 : Accounts Clerk - Alexryan Public Accountants, Livingstone. 2002 – 2004 : Accounts Clerk - Musi-Oa-Tunya Bookkeepers Ltd, Livingstone. HOBBIES / INTERESTS

Travelling, making friends, watching movies, listening to music, playing chess and computer graphic designing.


1. Mr. David Musonda 2. Mr. Clement Mwanga

Senior Manager HOD - School of Business,

ZamPost HQs, Mulungushi University,

Ndola. Kabwe, Zambia.

Cell# +260-***-****** Cell# +260-***-******

3. Mr. Micheal Chisanga

Area Team Leader,


Mazabuka, Zambia.

Cell# +260-*********

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