Frederick R. Steinken Jr.

Mesa, AZ *****

ac7mc0@r.postjobfree.com

480-***-****

Work Experience

Over twenty-three years of business experience including increased responsibilities in testing software, defining requirements, improving product quality assurance, leading agile teams, business analysis and documentation. Dedicated team and results-oriented, process-minded individual with desire to constantly improve quality in process and product. Proven performer works well in either team or individual environments. Strong academic record including an M.B.A. in Information Systems.

Technical Skills

Microsoft Specific Skills

• SharePoint

• .NET

• MS Office Suite 2010

• MSBS Great Plains

• MS BizTalk

• MS Test Manager (MTM)

• Dynamics AX 2009

Other Skills

• SQL Server

• Jira, Testrail

• HP Quality Center

• Selenium IDE

• SOAPUI

• TFS, AWS, SQS,

• Postman, Fiddler

Experience

Amazon June 2018–Present

Sr. Quality Assurance Analyst II/Latitude 36 contractor

- Working with Brand dev team of 8

- Working in Agile environment doing daily stand-ups

- Working with teams in multiple states to finalize project plans

- Uploading and writing test cases in TestRail

- Verifying website content for retail, ecommerce customers

- Reviewing and executing test cases for merchants UX/UI

- Writing defects on SIM and leading triage meetings weekly

- Simulating pricing in AWS, SQS as external events

- Performed data verification on system flow redshift, Dynamo, Triskellion

Neudesic April 2014–March 2018

2 projects; Sr. Consultant for Ready Auto Gilbert, AZ

Sr. Consultant for Assurant Insurance CA

Sr. Quality Assurance Analyst II

- Worked two or three week sprints in Agile

- Reviewed user stories, fine-tuning story content

- Worked with business owners to fully discover story content

- Did Sprint work and Production support testing for .net code

- Ran test cases against Mobile phone applications

- Utilized Fiddler to simulate Mobile phone issues

- Created an end to end test series for the Mobile applications

- Created a project Glossary for consistency

- Wrote, reviewed and executed test cases

- Part of multi-person agile teams

- ADA compliant testing

- Utilized MTM, TFS, SQL, SOAPUI, POSTMAN and other tools to complete Sprint tasks

- Performed Sprint Master duties as required

- Verified Sales Force bug fixes prior to prod deployments

- Identified test coverage with matrix comparisons, utilized MS Office for communication

TekSystems February 2013– March 2014

Contractor for Charles Schwab in Phoenix, AZ

Sr. Quality Assurance Analyst

- Involved with team planning for the Agile SDLC

- Mentored other testers

- Did BA work to answer/complete story questions

- Created suites of test cases; smoke, regression for Pega flows

- Worked two week sprints in Agile

- Reviewed user stories, writing complete tests

- Prepared defect tracking reports

- Created baseline metrics with PAL the Pega tool

- Utilized test tools; TFS, Quality Center, and Test Manager

Expiris October 2012 – January 2013

Contractor for Odyssey ware in Chandler, AZ

Sr. Quality Assurance Analyst

- Involved with team planning to prepare for testing phases

- Mentored less experienced QA team members

- Daily calls to off shore team

- Worked with JIRA, Eclipse, Confluence, Hudson and Selenium

- Identified complete test coverage for positive and negative GUI testing

- Defined best QA practices; documenting best practices for testing phases

- utilized MS Office for communication and documentation

- Agile team member completed stories in three week sprints

- Participated in stand-up meetings with project team 12 day Agile Sprints

- Evaluated other tools such as Zephyr for complete testing coverage

- Reviewed automated test scripts to verify functionality

Sogeti LLC USA April 2011 – August 2012

Consultant for Avnet in Chandler, AZ

Quality Assurance Analyst, 4 weeks

- Involved with team planning to prepare for testing phases

- Defined test cases from business requirements

- Tested Sharepoint sales site

- Verified SharePoint migration, planned and tested the change

Consultant for Apollo in Phoenix, AZ

Quality Assurance Analyst, 3 months

- Utilized SOAPUI test tool for load testing

- Involved with team planning to prepare for testing phases

- Planned testing for ETL (Extract, Transform, and Load) project

- At Apollo University extracted data from three systems via acquisitions

- Modified data and stored it into their data warehouse

- Ran queries to verify new transformed data was accurate and accessible

- Utilized Talend Studio for Data Integration

- Part of content management group that tested the flow of data from different systems

- Reviewed tools like Hadoop for project needs

- Defined test cases and metrics

- Daily calls to out of state team members

- Provided experience for proposed system testing

- Provided best practices for project test planning

- Verified data content from three systems to one

- Participated in stand-up meetings with Agile team

- Worked with team members, for defining code expectations

- Provided testing and documentation for project success

- Created Test data for initial positive and negative testing

- Worked with customer, automated testers, offshore team and developers to define test cases

Consultant for BCBS, Health care company in Phoenix, AZ

Quality Assurance Analyst, 9 months

- Involved with team planning to prepare for testing phases

- Worked in Quality Center to verify requirements had at least one to one to test cases

- Utilized test tracking tool, ALM, Quality Center for defining test cases and metrics

- Test Coordinator in Quality Center creating and executing test conditions

- Provided recommendations for proposed system testing

- Provided best practices for project test planning

- Participated in stand-up meetings with project team

- Worked with team members, for defining .net code expectations

- Provided testing and documentation for project success

- Created weekly testing metric reports for senior management

- Created Test cases for each planned test phase

- Executed test cases, writing up defects and reporting successes

- Project work on Medicare PDP, scanning of claims and other documents

- Read and practiced content from TMap Next book

rSmart March 2009 – April 2011

Educational Software company in Scottsdale, AZ

Quality Assurance Engineer/Analyst/Tester

- Involved with team planning to prepare for testing phase for Unix based applications

- Worked with configuration manager to verify Hudson builds utilizing automated Selenium tests for cloud builds

- Utilized bug tracking tool, Jira for defining software defects

- Designed, created, executed, maintained Selenium suites and test scripts in Firefox

- Executed automated smoke test and regression test suites per build

- Researched BDD tools like Cucumber and Gherkin

- Participated in Agile team project planning

- Daily calls to out of state team members

- Participated in daily stand-up Scrum meetings with project team

- Utilized OpenAir for time tracking, Zimbra then Google mail

- Worked with Community and team members, developers for correcting code anomalies, creating and converting automated test scripts with Selenium IDE and Groovy

- Performed web services testing and load with open source tool, Grinder

- Provided testing and documentation preparation for Kuali Financial System(KFS)

-Worked with team members including Developers, Project Managers and Support staff

Desert Schools Federal Credit Union January 2009 – March 2009

Consultant for Hudson in Phoenix, AZ

Quality Assurance Analyst Tester

- Involved with team planning to prepare for testing phase

- Verified the finished report was distributed with Adobe pdf format

- Utilized bug tracking tool, Fogbugz for defining software defects

- Provided experience for proposed project testing

- Performed data queries (SQL) to validate end-user test results

- Provided best practices for project test planning

- Participated in daily stand-up meetings with project team

- Utilized PeopleSoft for time tracking

- Worked with team members, developers for correcting code anomalies

- Provided testing and documentation preparation for an eCommerce system

Avanade Inc October 2002 – October 2008

FTE Consultant for Software Development Company in the Pacific Northwest

Past Industries for project work include; Restaurant Industry-P.F. Chang’s, Software Company-Microsoft, Petroleum Company-Chevron Oil, Chemical Company-Agilent, Warehousing-Direct Alliance Corp, Transportation Company-Washington State Ferry, Airline ticketing system-Navarro, State Government-Colorado State Automobile Registration System, and Online University-Avaya University.

Quality Assurance Analyst-Manager, Test Lead/Business Analyst

- Involved with team planning to prepare for testing phase for entire SDLC

- Performed data queries (SQL) to validate end-user test results

- Participated in requirement meetings to confirm functional plans for test cases

- Tested in many different environments including VMware

- Created Test and strategy documentation for MS BizTalk transportation project

- Defined best practices for project test planning

- Provided test plan documentation for an eCommerce website

- Defined test team requirements and best practices for an eCommerce website

- Formulated project requirements, deliverables and testing methods for an eCommerce website

- Trained with the Accounting team for preparation of new system

- Worked with MS Dynamics AX 2009 team to verify requirements for implementation

- Attended daily team meetings to work on process improvement

- Interviewed Customer representatives to evaluate project testing effort

- Reviewed test documentation and test cases for the entire SDLC

- Documented, then configured test environments

- Worked with content management systems Word Press and Wiki

- Provided Guidance and mentored junior team members

- Implemented sound process to transition code from development to QA

- Worked with the team utilizing the Agile method

- Incorporated MS Visual Studio Team System for document and test data repository

- Trained new test team member on application features

- Executed test scripts for User Acceptance Testing

- Created test data and wrote test scripts

- Planned and participated in daily test triage meetings for defects

- Participated in team status meetings

- Communicated with project team members daily

- Reported test activity to senior team members

- Maintained bug tracking with VSTS and the team Wiki

- Improved overall QA test process and script coverage for entire SDLC

- Documented all aspects of testing process

- Participated in team planning and scrum deliverables in Agile project

- Participated in daily stand-up summary meetings

- Configured ODBC drivers

- Maintained Build information process for .net

- Assisted test team design test cases, prepare test data, and write test scripts

- Created quality test scripts based on valid requirements, functional documents

- Interviewed customers to verify project requirements

- Executed test scripts and passing or logging defects to explain script failure

- provided integration testing for small airline company's ticketing system in Utah

- Worked closely with customer for execution of scripts for User Acceptance Testing

- Managed test portfolios (functional, integration, etc.)

- Maintained bug tracking with MOSS 2007

- Utilized MOSS 2007 for managing documentation, SharePoint

- Trained new test team members on application features

- Planned daily test team tasks

- Uploaded Excel test scripts in Mercury Quality Center (MQC)

- Maintained bug tracking with MQC

- Maintained Build information

- Managed large team of testers and Business Analysts

- Over saw team of testers creating and executing scripts for Load Runner

- Created defect and testing reports

- Experience with other test tools such as QTP

- Utilized SharePoint for managing documentation

- Organized test data beds, design test cases, prepare test data, and write test scripts

- Planned weekly test team tasks

- Provided quality support for MS Great Plains project implementation

- Maintained defect tracking information on Word and Excel documents

- Created overall test plans and customer documentation

- Worked with customer to clearly define requirements for code and testing

- Worked closely with customer for execution of scripts for User Acceptance Testing

- Lead the test team in creation of xml files for application testing

- Improved overall QA test process and plans for SDLC

- Maintained documentation in SharePoint

- Part of team working on SharePoint migration from MOSS; planned, executed and tested

- Worked with ftp servers and HTTP

- Maintained Build information for defect tracking

- Senior tester on large team for State Titling and Registration System

- Provided leadership support

- Attended customer requirement meetings to explain process flows

- Provided end-user training

- Created test scripts in Rational Suite of test tools

- Interviewed additional test resources

- Worked closely with customer for execution of scripts for User Acceptance Testing

- Participated in all phases of the software development life cycle (SDLC) with cross-functional teams

- Tested functionality and validate data of application software on PCs (black-box)

- Interfaced with other teams related to software development and implementation

- Created, organize, and plan quality assurance documents

- Hired personnel for QA teams

- Maintained communication via vpn

- Manage testing team for large web-based Internet projects and Visual Basic applications

- Organized test data beds, design test cases, prepare test data, and write test scripts for .net

- Performed the required system, acceptance, regression and integration testing for all projects

SubiaCreative June 2001 – September 2002

- Worked together with project team to provide the highest quality product possible

- Performed automated performance testing primarily with tools such as WebStress

- Utilized CRM products for content management

- Evaluated test software to determine its functionality and relevance to our needs

- Performed UX/UI testing to validate release of all web sites for business requirements

Pentawave September 1999 - May 2001

Manager – Software Quality Assurance

- Manage Quality Assurance team in multiple related projects

- Worked with business analysts, application developers and end-users to support end-to-end testing and quality of applications

- Worked closely with customer for execution of scripts for User Acceptance Testing

- Tested functionality and validate data of application software including active server pages and com objects on PCs and Macs

- Created QA documentation throughout the SDLC of all projects

- Interfaced with other teams related to software development and implementation

- Created, organized, and planned business requirement documents

- Managed testing team for large web-based Internet projects and Visual Basic applications

- Organized test data beds, design test cases, prepare test data, and write test scripts

- Performed the required system, acceptance, regression and integration testing for all projects

- Validated test data results by doing queries on SQL database

- Worked together with project team to provide the highest quality product possible

- Performed automated testing primarily with tools such as Web Load

- Evaluated test software to determine its functionality and relevance to our needs

- Performed all facets of software testing including white box and black box testing

ECadvantage/Pinacor August 1997 - September 1999

Sr. Software Test Engineer/Business Analyst/Consultant II

- Participated in all phases of the software development life cycle

- Managed issues and tracked performance metrics of solutions

- Lead cross-team sessions for project requirement improvements

- Verified front-end test results by doing queries on SQL database

- Lead testing team for large web-based eCommerce projects

- Defined best practices for an eCommerce website

- Formulated deliverables and testing methods for an eCommerce website

- Organized test data beds, design test cases, prepare test data, and write test scripts

- Performed the required system, acceptance, regression and integration testing for projects

- Worked closely with customer for execution of scripts for User Acceptance Testing

- Verified that on-line help text is accurate and useful

- Worked together with project team to provide the highest quality product possible

- Worked with automated test tools such as Hit List, Win Runner and Load Runner

Deluxe Data Electronic Payment Systems August 1996 - August 1997

Senior Quality Assurance Analyst

- Planned the process and timelines for acceptance testing and all other phases of testing

- Designed test cases, prepare test data, and write test plans

- Performed GUI testing and verified results in Oracle

- Performed the required system and acceptance testing for projects and development request

- Prepared release notes and test procedures documentation

- Participated on a project team and facilitated effective communication among team members

- Compiled, tracked and analyzed test data including regression and quality statistics

- Developed and advised on automated test tools, processes and standards

- Identified, managed and minimized risks on software projects

- Verified front-end test results by doing queries on database

Arizona Health Care Cost Containment System June 1994 - August 1996

Quality Assurance Analyst

- Validated the JCL was correct to execute the new program prior to deployment

- Reviewed the test results packet was complete and thorough

- Verified the code compiled and ran without error

- Provided support to other team members to deliver on time

- Continued on the job training

Education

• Roosevelt University, MBA Information Systems

• Northern Illinois University, B.S. Economics

Professional/Activities/Other Items

• Knights of Columbus

• Supporter of the Arts

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