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Customer Service Representative

Franklinton, North Carolina, United States
November 09, 2018

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Joshua Read

**** ******* **** **. ***********, NC 27525


Professional and trained computer technician with U.S. Secret Clearance, demonstrated ability to integrate communication skills, experience, and related education to exceed technical, business, customer requirements, and overall company goals. Committed and motivated employee focused on the success of the team, the solutions, the company, and its values, while maintaining individual success.


Windows 7 / Windows 10

Oracle Virtual Box

Microsoft Office Suite

Hardware/Software installation

VMware ESXi

Recovery Point


iDrac configuration


Install, configure, upgrade and troubleshoot vendor neutral systems


Dell UCS

Preventative maintenance



Cisco switches

Brocade switches

Mellanox switches

Dell Switches


Xtremo IO (X1,X2)

Linux (Mint,Kali)

Asset Management

Cloud Services


U.S. Secret Clearance

MTA Network Fundamentals

MTA Mobility Fundamentals

MTA Microsoft Server Admiration Fundamentals

MTA Security Fundamentals


ITSA Program

ITSS Program

New horizons Computer learning center

Network Administrator Certificate

United States Army

Advanced Individual Training – Ammunition Specialist

United States Army

Basic Training


EMC, Durham, NC January 2016 - Present

Engineering Technician 1

R&D for Islon, XIO, Recovery point,VNX,VMware, and Dell servers

Troubleshoot issues with equipment

Rack, stack and installation of infrastructure.

PXE and load OS on devices

Asset Management / Inventory tracking

iDrac configuration

Configure Switches (IP addresses)

Astadia, Durham, NC April 2013 - January 2014

IT Tech 1

Aided customers in problems with Outlook, PowerPoint, Word, and Excel

Unlocked accounts for clients and reset their passwords

Created tickets to track progress of clients issues as well as pass them to L2

Set up User accounts for new employees and set their security policies

Used remote desktop to aid customers to resolve issue

Dish Network/Wild Blue Satellite Internet Company, Christiansburg, VA May 2008 – December 2008

Customer Service Representative (Help Desk)

Provided technical support for satellite television and internet issues in a high volume call center environment

Delivered quality customer service by listening to the customers and identifying and resolving their needs

Documented all calls accurately regarding issue and resolution and monitored workflow through ticket queue

Utilized 2 separate phone systems while providing support

Jets Pizza, Raleigh, NC January 2014 – November 2015


Open the store in the morning and set up for the day

Makes the pizza dough for the entire day

Instruct my employees in their daily duties

Close store and count down drawer

Set up work flow for the day

United States Army Reserves, Dublin, VA April 2009 – April 2015

Ammunition Specialist – 89B

Assists in receipt, storage, issue, maintenance, modification, destruction and demilitarization of explosive items

Performs ammunition supply stock control and accounting duties using both automated and manual procedures

Works with SAAS-MOD (Standard Army Ammunition System-Modernization), an automated ammunition information system

Operates MHE (Material Handling Equipment) to maneuver ammunition

Supervises lower grade soldiers and provides technical guidance to the soldiers in the accomplishment of their duties

Assists in the preparation of transportation of ammunition, ammunition components and explosives

Deployed to Afghanistan from May 2011 – June 2012 and ran the ASP (Ammo Supply Point), working with VSAT (Very Small Aperture Terminal) system

Joshua Read

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