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Customer Service Manager

Janesville, Wisconsin, United States
November 08, 2018

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Janesville, Wisconsin *****

Phone: 608-***-****, Cell: 608-***-****, E-mail:


Excel, Quattro, Q&A, Word, Word Perfect, MXP, MAPICS, ASI, SAP, Great Plains, 4TH SHIFT, ShopWorx, TCM, Oracle/Agile, Primavera Expedition Contract Manager, Vision, Novell, and Microsoft Office Pro. GRADUATE COURSEWORK: Data Processing and Management, Systems Analysis and Design, Extensive MRP and Integrated (ERP) Enterprise Resource Planning work environment experience.

PHIPILS RADIATION ONCOLOGY HEALTH CARE (Contract-SSI) Fitchburg, WI December 2017-July 2018

SUPPLY CHAIN MANAGER - Support all facets of manufacturing, supply chain management and procurement including quality compliance, manufacturing engineering, supplier quality, new product introduction, SAP enrichment and tactical buying. Execute and support phase in–phase Out (PIPO) planning related to new product introduction (NPI). Coordinate all buying for business unit, PO creation, order acknowledgment follow up, procure tools and samples, account for inventory shortages, and expediting delivery to meet deadlines. Analyze cost trends, develop and review cost forecasts, cost models, and track target costs to strategic budgets set. Drive concept savings in new product development in close cooperation with R&D, Marketing, Quality, SCM and development.

NESTLE PURINA PET CARE (Contract-ADECCO) Jefferson, WI November 2016-June 2017

PDC-PRODUCTION DATA COORDINATOR- Work closely with manufacturing, materials handling, receiving, warehousing, and accounting teams within the factory to support the collection, entry, accuracy, and reporting of manufacturing and inventory management functions. Extreme SAP environment.

SIGMA-ALDRICH CHEMICAL (Contract-KELLY) Madison/Verona, WI August 2014-August 2015 DATA ADMINISTRATOR - Update SAP and Great Plains ERP Databases, bills-of-material, Assist Process Development Department, Processing Equipment Technical Writing Repair, including creation of SAP Preventative Maintenance Procedure mass uploads. Update and maintain Material Supplier and Service Provider Annual Qualifications. Work within a strict Quality Assurance GMP environment.

WISCONSIN FOOD GIFT COMPANY, Sun Prairie, Wisconsin June 2010 - March 2011 BUYER – Negotiate purchase order terms and conditions, assure material requirements are filled in a timely and cost-effective manner and stock levels maintained within established guidelines. Respect production schedules to meet customer service level requirements. Interface with Sales/Marketing and New Product Development Department. Generate MRP stock status reports to purchase and source parts meeting quality, cost and delivery requirements. Create queries to calculate and measure vendor performance as well as Inventory Turns. Review invoices with A/P and resolve issues.

RMT, INC. Madison, Wisconsin March 2008 - March 2009 BUYER – Procurement role for major full-service engineering and construction management services to site design and wind farm construction of Mega Watt energy facilities across the United States. Progressive Corporate Construction Buyer responsibilities for materials and subcontractor services, including local supplier accounts to meet site requirements. Develop, implement and adhere to an integrated operating plan to achieve desired performance levels. Assist project site clients in developing commodity specifications and statements of work for information (RFI) and requests for proposals (RFP), ultimately directing the evaluation and negotiate final agreements and awards. Work with Legal department to insure Master Terms and Conditions are met to minimize company risk.

EMERSON NETWORK POWER, (Contract-QTI), Madison, Wisconsin 2007-2008 BUYER/PLANNER – Materials Requirements Planning (MRP) direct application to production environment. Computer application skills within integrated manufacturing business system software with knowledge of manufacturing processes and systems within an elaborate ERP operating systems principles protocol to ensure accurate inventory information and planning. Interface with customers, engineers and suppliers. Generate MRP reports, Create Purchase Requisitions and Prepare Requests for Quote. Monitor delivery promise-date status, prepare NCNR non-cancellable-non-returnable purchases. Support Engineering group with end-of-life and obsolete part opportunities, maintain and update Agile database and initiate (ECR) Engineering Change Requests. Champion safety stock and inventory reduction programs.

EDUCATION: Benedictine University, MBA. Master of Business Administration, Operations Management Concentration. Lisle, Illinois. University of Wisconsin – BS. Whitewater, Bachelor of Science Degree, Economics Major, Business Minor.

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