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Customer Service Representative

Providence, Rhode Island, United States
November 08, 2018

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I am looking for a position that will help me further excel in my career.


Loan Administration Assistant

May 2018 - present

Independence Bank East Greenwich, RI

-Processing documents required by the Small Business Administration for small business loan applicants.

- Advising of additional documentation that may be needed

-Once all required documents are received, forward required documents to loan analysts for further review

Consumer Collections Specialist

March 2015 - May 2018

Admirals Bank Providence, Rhode Island

Negotiated all customer service/collection billing issues on accounts.

-Managed approximately 125 inbound and outbound calls per day.

-Handles all escalated customer services issues regarding pass collection action.

-Assessed delinquent accounts for possible collections actions.

-Performed audit of accounts.

-Provided exceptional customer services to all clients.

●Demonstrated ability to maintain composure and work effectively in a fast environment while preserving strict confidentiality.

Recovery Support Specialist

June 2011 - April 2014

Citizens Bank Warwick, Rhode Island


- Research incoming payments received for various different departments throughout the bank.

-Process payments received

- Keep daily logs of all money processed & the time it took to process

-Submit reports for each payment processed

-Answer incoming calls from delinquent account holders &

DDA Recovery Specialist

March 2010 - June 2011

Citizens Bank Warwick, Rhode Island


• Answering and making calls to charged-off checking account holders

• Assisting each individual to come up with a solution to resolve the charge off.

• Taking payments over the phone, using various in house systems and giving alternative payment methods

Consumer Counselor

February 2005 - March 2010

Citizens Bank Warwick, Rhode Island


Answering incoming calls from delinquent loan holders. Counseling callers as to the best way to rectify the delinquent account. Taking check payments, debit card payments, and payments from savings accounts over the phone. Using various in house computer systems. Providing suburb customer service

Customer Service Representative

September 2003 - October 2004

Ross Simons Cranston, Rhode Island

working in a call center environment, answering incoming calls from customers whom want to place orders, for jewelry items, fine china and crystal, also helping existing customers with problems they may have with their order, or items they have not yet received, i also answer questions about the various items Ross-Simons offer.

Customer Service Representative

February 2003 - August 2003

Qualified Resources/Nebco Warwick, Rhode Island

Working in a call center environment, answering calls from prospective health insurance customers, giving very specific details on plans offered, helping customers whom were interested enroll in the different plans

Customer Service Representative

October 2002 - January 2003

Adecco/Boston Financial Data Services Providence, Rhode Island

working in a call center environment, answering incoming calls from Life insurance policy holders whom bring a Class Action Law Suit against their insurance company, giving scripted information about the Class Action Law suit


Associate Degree, Business Management,

July 2007 - May 2009

New England Institute Of Technology Warwick, Rhode Island


Michelle Salguedo

Customer Service Representative, Citizens Bank



References Available upon request

Contact this candidate