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Administrative Assistant Customer Service

Carson City, NV, 89703
November 08, 2018

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Carson City, NV ****3

Telephone: 562-***-**** E-mail:


A combination of specialized training and practical application has resulted in excellent qualification in the areas related to ADMINISTRATIVE ASSISTANT, BOOKKEEPING, GENERAL ACCOUNTING, ACCOUNTS PAYABLE, DATA ENTRY ORDER DESK, CUSTOMER SERVICE, RECEPTIONTIST, PAYROLL and INVENTORY CONTROL. Possess outstanding communication skills. Interface easily with individuals at all levels and from diverse backgrounds/disciplines. Resolve customer objections with tact and efficiency. Highly organized, analytical, resourceful and able to coordinate multiple projects simultaneously. Present a history of stability, reliability and integrity.

Key Strengths Include:

Diverse experience in the industries of thermoformed packaging, eyewear and plaster manufacturing, banking/finance, health care, fashion and automotive retail, camping equipment, forestry building materials, real estate, employment, locksmith and legal community services.

Diligently troubleshoot and resolve discrepancies in records and shipping documentation.

Deliver exceptional customer service that consistently results in repeat and referral business.

Utilize in-depth operational knowledge to maintain overall account management and support.

Coordinated complex projects including company acquisitions and computer conversions which encompassed extensive staff training and quality control for accuracy.

Quickly learn and adapt to new advances in technology and computer software.

Self-motivated independent contractor in various business career fields.


Administrative Assistant/Office Support Office Team Staffing – Reno, NV (5/2018 to 8/2018) Employment staffing agency providing temporary assignments to a variety of industries. Duties include administrative assistant, office support, customer service, clerical procedures, data entry, receptionist, filing and special projects.

Administrative Assistant Nevada Justice Association – Carson City, NV (8/2005 to 12/2017) Manage a customer database of 1200+ active members and sponsors involved within the legal community throughout Nevada and nationwide. Post funds comprised of payments and fees to the event financial report. Generate data query for bulk mailings, emails and processing faxes via EasyLink. Manually create and disburse month-end reports. Manage credit card requests and update member profiles.

Receptionist including multi-line phone system.

Research/resolve membership data issues via web based server.

Provide support and update the guest list for special events; educational classes, social networking and convention/seminars.

Report to the NV Board of Continuing Legal Education members CLE seminar attendance credit.

Process, enter and update new and existing member/sponsor accounts. Maintain records via Access and an Associate Management Systems, AMS, a web based company website.

Purge annual closure report. Calculate/review membership dues, status and revenue exceptions for billing purposes.

Accomplishments Include:

Collaborate with programmer, supply information and implement new website format.

Participate in Kaizen events to implement Lean processes and procedures which reduced manual member entry and reduced access time to member benefits from 5 to 2 days. Continued . . .



Accounting/Financial Departments Kelly Services/Westaff Staffing – Carson City, NV (9/2004 to 8/2005) Employment staffing agencies provided temporary assignments to a variety of industries. Duties include customer service, billing verification, clerical procedures, data entry, receptionist, filing and special projects. Accounting/Financial Departments Academy Locksmith – Anaheim, CA (4/2003 to 7/2004) Entered dispatch logs and audited/processed independent contractors completed work orders for this nationwide locksmith service with prominent clients such as Stein Mart. Prepared/posted weekly deposits to the A/R database via Quick Books and generated the cash receipts journal.

Verified invoices to purchase orders. Processed weekly checks, issued debit/credit memos and refunds including month end reports.

Researched errors in the work orders, created adjustments and issued contractors payroll checks.

Collaborated with corporate accountants and provided bank statements/documentation for the processing of ADP payroll.

Evaluated past due accounts and submitted documentation to a third party collection agency. Accounts Payable/Inventory Control Berkley Industries, Inc. – La Mirada, CA (3/2000 to 11/2002) Managed and maintained accurate levels of inventory for this manufacturer of thermoformed and custom design packaging. Confirmed goods received against the packing slip and updated database. Generated transfer documents/packing slips for distribution and staging of truck shipments. Monitored customary and special handling orders for accurate quantity disbursement. Verified invoices to receiving documents and entered data to general ledger via Oracle. Processed debit/credit memos and refunds. Assisted in posting deposits to the A/R database and generated cash receipts journal. Researched and provided documentation of disputed items to the collection department for resolution. Extracted data from the expense and cash journals in preparing the sales commission report.

Performed cycle counts of raw and finished goods to resolve discrepancies due to errors in prior shipping and receiving documents.

Processed adjustments to reconcile inventory report on hand material.

Generated weekly checks, month end reports and prepared journal entries of the accruals.

Confirmed data on shipping documents to process and generate daily billings including credit memos. Generated and disbursed weekly reports for the Finance and Sales Manager’s review.

Assisted in entering data for the labor and standard cost report for review by the Controller.

Reconciled time sheets from Kronos time clock for hourly employees and entered data for submission to ADP payroll.

Specialized Training, Seminars, Courses

MS Office Suite, MS Access, Microsoft Excel, Administrative Assistant, Time Management Accounts Payable/Receivable, Insurance Billing, Property Management, Payroll Manual and Computerized Computer Skills

Windows 7 and 10 MS Excel MS Word MS Access MS Outlook Quick Books Peachtree Oracle IQMS Unix MXP AS 400 Lawson Macintosh Yardi HUD GoSection8 IBM DVI POS AMS REFERENCES: Available Upon Request COMPENSATION: Open to Negotiable

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