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Customer Service Sales

Location:
Portland, Oregon, United States
Salary:
$17 per hour
Posted:
November 08, 2018

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Resume:

Kent V. Blankenbaker

503-***-**** ac7m4f@r.postjobfree.com

PROFESSIONAL PROFILE

Strategic Thinking, evaluating possible solutions, with Self-motivation and determination, focused on problem solving and reaching mutually beneficial, and profitable, solutions related to sales of commodities, software/hardware computer related products, and related services, on purpose with integrity, domestically and internationally.

CORE COMPENTENCIES

Initiator and Negotiator

Diligent, Determined and Tenacious problem solver

Business transaction planning

Creating and implementing new ideas

Customer service

Writing succinctly and Editing germanely

Developing rapport

Process oriented with determined objective

Pragmatic

Cross-cultural communication

Problem solving

Active and attentive listening

Results focused synergistically

Maintaining and expanding client relationships

PROFESSIONAL ACCOMPLISHMENTS

EXCEL AND VBA

Enhanced and automated my work process for increased efficiency by using macros and programs I have written using dialog boxes or user forms to enter information in programs external to Excel, while keeping a time log on Excel of each individual task that was being completed, etc.

Provided a published book, in 1988, before Excel was first released for the Apple Macintosh, about using macros on Excel, which is in the Library of Congress.

Created an automated process of completing my tasks by creating an application with dialog boxes in Excel using VBA.

LEADERSHIP THROUGH THE SALES PROCESS

Acknowledged as a member of the “inter-circle,” a group of top sales people four out of seven years at Intersolv, selling single user and licensed software development tools to software developers in order to increase efficiency and Return on Investment. Resulted in my being able to take my wife with me on four business reward trips to Hawaii.

Analyzed and codified Cost/Benefit considerations as a means to closing the transaction, which the sales person needs to present as justification for the buyer making the decision the sales organization wants the buyer to make. Optimally, effective leadership and communication will result in a WIN-WIN-WIN situation where all parties to the transaction realize a positive and profitable result, through “Strategic Selling.”

Initiated and effectuated transactions through pro-active prospecting and discovery of business opportunities regarding software sales, commodity sales and currency exchanges, as a mandate, sales person and mediator.

Negotiated and resolved disputed contractual terms and conditions with international sellers and buyers of commodities, currencies, etc.

Established and maintained long-term relationships as well as maintained customers through good pro-active customer service.

PROFESSIONAL HISTORY

PROVIDENCE HEALTH PLAN – Beaverton Oregon (Insight Global) September 2018

Training to use a computer system called Facets and supporting computer programs to use for providing customer service and customer support for open enrollment of Obama care provided through Providence Health Plan.

HOME DEPOT – Beaverton Oregon February 2018 – September 2018

Retail Customer Service provided to customers needing lumber and building supplies. Also, cutting lumber, stacking lumber, restacking lumber and assisting in loading lumber in customer vehicles.

CONSUMER CELLULAR – Tigard Oregon (through Aerotek) December 2017 – January 2018

Customer Service provided to users of Consumer Cellular cell phones, services and billing.

ACTIVE TELESERVICE – Beaverton Oregon (through Aerotek) October 2017 – November 2017

Customer Assistance provided to gas services in three western states.

SETERUS/IBM – Beaverton Oregon (through Aerotek) July 2017 – September 2017

In-bound and out-bound call center supporting mortgage loan collection activities for a major nationwide investor, by accepting payments and providing property related information such as escrow analysis, monthly statements, hazard insurance, historic documents that had been sent to the borrower, payment history, payoff quotes, requests to remove PMI (Private Mortgage Insurance) from the loan, loans being transferred to a different servicer and many other activities accomplished on a windows based computer system, integrating many additional applications and with a mainframe system.

INTERNATIONAL SPORTS MANAGEMENT - Portland Oregon July 2016 – June 2017

ACCOUNT EXECUTIVE

Out-bound calling, prospecting and qualifying decision makers in major corporations around the country, providing an opportunity for the prospect I am calling to increase their revenue and market share with the client’s most important customers.

ZEROCHAOS - Florida October 2015 – March 2016

QUALITY ADS RATER

Determined the classification, comparison, acceptability etc. of Landing Pages, Ad Creatives, etc., a part time work-at-home job over the internet, for a major internet search-engine company

NORTHWEST DIRECT MARKETING - Beaverton, Oregon October 2008 – April 2015

CUSTOMER SERVICE AND SALES REPRESENTATIVE

Received calls, at an inbound call center, for many of the major cable companies, Veterans support group, Insurance Companies, Credit Card Companies, Motor Clubs, Debt Cancelation Company, etc.

BLANKENBAKER INTERNATIONAL INC. - Beaverton, Oregon April 2005 – PRESENT

BROKER AND CONSULTANT

Negotiated with domestic and international buyers and sellers of commodities.

ENCOMPASS FOR T-MOBILE - Oregon April 2004 – April 2005

LIVEBRIDGE FOR VERIZON - Oregon July 2003 – April 2004

OUTSOURCED CALL CENTER REPRESENTATIVE

Represented either T-Mobile or Verizon, at different locations, receiving incoming calls from the cell phone company’s customers and resolving their issues, received payments for their bills by check or credit card, upgrade their cell phone, explain how to use specific functions of their cell phone, explain charges on the customer's bill, etc.

INTERSOLV - Beaverton, Oregon September 1988 - September 1995

SENIOR ACCOUNT EXECUTIVE

Sold Version Control and Change Management software to software development companies and individual software developers by making out-bound sales calls over the phone. Communicated between disparate decision makers within many Prospective Companies; coordinated efforts and activities with internal and external sales people including participation of management, synergistically achieved an annual sales quota of more than One Million Dollars.

GRAFIC SOFTWARE SYSTEMS - Beaverton, Oregon December 1987-September 1988

ACCOUNT EXECUTIVE

Sold graphic development software, domestically and internationally, through the complete sales cycle from prospecting and cold calling to closing the sale, requiring constant and regular follow up, while also continuing to prospect in order to keep the sales funnel full for future follow up and potential sales.

Kammerman Labs, Computer Depot and ComputerLand - Oregon April 1981- December 1985

SALES PERSON

Sold computer hardware over the phone at Kammerman Labs, and sold computer hardware and software retail at Computer Depot and Computer Land.

EDUCATION

WESTMONT COLLEGE, Santa Barbara, California, BA, Economics and Business, 1980

CERTIFICATION

MICROSOFT CERTIFIED SYSTEM ENGINEER (MCSE) NT 1999



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