Jo Ann Randolph

410-***-**** or 443-***-****

Email: ac7m2j@r.postjobfree.com or ac7m2j@r.postjobfree.com

Objective:

To obtain a challenging and rewarding opportunity that utilizes my professional skills and knowledge while fostering other career strengths necessary for continued growth.

Kennedy Krieger Institute

Supervisor, Care Center 2004 to 2018

My responsibilities as a Care Center Supervisor were to oversee, manage and perform any and all front end clinical and administrative activities which would include but were not limited to scheduling, charge entry, account registrations, billing, and coding. I operated and perform in all relevant systems relating to projects with knowledge and efficiency for all interactive applications. I maintain a general working knowledge of insurance requirements as they relate to billing, authorizations and coding. I established and adjusted performance standards and workloads for staff as needed and /or required.

My duties consist of the daily operations for a multi care center clinic operation for patients who qualify for habilitative and rehabilitative service care for Physical, Occupational, Speech and Social Work therapy services for Pediatric and Adult care.

I worked closely with other departments including patient accounting, health information management, and IT developments. I assisted in creating a positive working environment while setting a high work and ethical standard of leadership all while promoting and encouraging a positive work environment and team effectiveness.

Liberty/Preston Ford, Inc.

Service Cashier/Warranty 2007 to 2018

I served in this capacity with the ford franchise for a number of years as a title clerk working closely with the department of motor vehicle administration and dealership. I assisted in the titling, tag and registration process for all new and used car sales purchases for the dealership. I also was responsible for the cashiering collection of accounts receivable on all customer serviced vehicles.

Visiting Nurses Associates of Maryland

Provider Relations Specialist/Scheduling 2001 to 2004

In this capacity I worked with the department of the VNA to schedule home health and palliative care for medical follow up for inbound and hospice patient care. I scheduled for and dispatched mobile nursing services for the areas of Northern, South East and Western territories. I was responsible for the intake, processing and distribution of the discharge orders that were received from the various medical facilities and institutes in the regions with the traveling nurses for in home care and treatments.

Kiddie Depot Family Daycare Center

Operational Director 1998 to 2001

I owned and operated a licensed daycare facility that provided early childhood care, development and educational learning for infants through Pre-School.

Care First Blue Cross Blue Shield/TRC Staffing

Provider Relations Specialist 1997 to 1998

As a Provider Relations Specialist, I was instrumental in assisting in the resolutions and research of information for healthcare customers relating to claims, benefit questions and providers pertaining to billing issues, insurance questions and credentialing related issues.

CMG Health, Inc.

Credentialing Supervisor 1990 to 1998

In this capacity I coordinated, participated and oversaw all activities associated with the credentialing and privileging verification process of medical, dental and mental health providers. I was also instrumental in maintaining and enforcing policy, procedures and data integrity to support the credentialing and privileging functions for compliance, policy and procedures.

Education:

Douglas High School

Baltimore City Community College

System Networks:

Epic

IAMS Scheduling

As400

Qprac

System Applications:

Proficient in Microsoft Office

Proficient in Medical Terminology

Proficient in ICD-10 Coding

Certified:

CPR

First Aide

References available upon request

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