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Computer Science, System administrator, SAP BOBJ,BOBI Architect

Dallas, Texas, United States
November 08, 2018

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Computer Science major

Physics and Mathematics Minor

Dallas, TX. 75243



On the last 10 years I have achieved successfully production migrations, stabilizing Enterprise analytics reporting applications performance and consequently improving user experience in 4 countries and couple of hundreds thousands in license savings.

I have developed experience as Production Architect, System and application Engineer administrator, System/Application analyst, report development skills using different tools, coding OS scripts for linux, windows and write procedures in oracle and mssql for example.

At the same time, I have experience training NOC teams overseas to support production applications. I like to know the business and technical team to improve communication and work dynamics to support business needs and bring value. I have gained the trust of my directors and manager to work from home per the last 5 years managing financial analytics reports systems.

Because my background in physic and math, I consider myself a quick learner of new technology, business logic or new systems.


System engineering - Software administration - IT Production Application Support – IT Production Application Support - Team Lead – Technical Support Management - SAP BOBI Architect - Test - Troubleshooting – Tuning – Project management – Analytics – Operating Systems – Linux – Windows – shell scripting – Oracle – Microsoft SQL Server – SQL – Jobs – Reporting -Developer – Crystal Reports – SAP Business Objects – web intelligence – Universe - Tableau – Vision – Share Point - ServiceNow – Excel – Web Applications – Scripting for Linux, Windows – Visual Basic – C – JSP – ASP – JavaScript – HTML – Troubleshooting - Tomcat – IIS – Fiddler – http debug - Solar Winds – Visio – ServiceNow – Organized and disciplined capable of work remotely



Application Engineer II, 2008-2018

Main role as SAP BusinessObjects BI architect, administration, security, and deployment in Linux and Windows, using Oracle databases.

Secondary role: support other production application systems as Accruent Reporting module, Infoburst Enterprise, various Oracle tables and procedures, Service Now report development for team use.

Administered applications for financial analytics, real estate, HR, and operations.

Led and participated in database migration for production applications in collaboration with data warehouse.

Supported analytics developer team in developing reports and with interactions with SAP technical support team.

Led overseas support team to support all applications under primary administration.

Supported assets team with SAP licensing and SAP contact.

Collaborated on earlier stages of first SAP team.

Guided and built up SAP BOBI application infrastructure and monitoring procedures.

Implemented NOC SAP BOBI support training for overseas teams.

Developed SAP BO infrastructure migration plans involving physical and virtual servers, Windows, and Red Hat Linux operating systems.

Provided bilingual support to business users (domestic and international).

Liaised between IT SAP BOBI operations and business analytics reporting teams (financial analytics, real estate, and HR in U.S. headquarters).

Trained and mentored SAP BOBI NOC support team overseas to support production SAP BOBI environments.

Created intranet applications for inventory management and help desk, improving assets control.

Developed ServiceNow reports for IT SAP BOBI operation team, improving ticket follow-up and resolution time.


TELEPERFORMANCE MEXICO, Monterrey, Nuevo Leon, Mexico

Analyst and System Administrator, 2004-2006

Acted as main system administrator of Tasador (phone call management system), using Informix database.

Served as analyst and Java web developer for marketing phone call campaigns.

Provided phone consumption and expenses report to financial executives in Mexico and France.

Created and supported web applications for Spring cellphone marketing campaign.

Improved performance of Informix database and Borland C application.

Bolstered identification of phone call consumption and expenses by working with Telco team.

GRUMA, Monterrey, Nuevo Leon, Mexico,

Systems Analyst, 2003-2004.

Performed analysis of existing assets control to convert into web-based application. Designed and migrated Access database to MS SQL database. Developed and launched web application to manage IT assets, using Intranet. Created, designed, and deployed assets control management web-based tool to save inventory expenses ($100,000).


Systems Analyst, 2002-2003.

Provided services as systems analyst and developer, using C, Visual Basic, MS SQL, and COBOL.

ALMEX, Monterrey, Nuevo Leon, Mexico,

Junior Web Master, 2000-2002.

Oversaw administration and maintenance web servers (IIS). Acted as web analyst and developer of internal projects. Guided security and antivirus procedures and research.


UNIVERSIDAD AUTONOMA DE NUEVO LEON, Physics and Math Faculty, Monterrey, Mexico

Bachelor’s degree in computer science, Minor in Physics and Mathematics, 2000 (graduated)

Master’s degree in computer and Information Sciences (60 Credit Hours), 2001


ESL Classes (2006 – 2007)


Pastoral Theology


SAP Hana SP 11 Introduction at SAP Education Center

SAP BOBIP 4.1 Security and Server Administration at SAP Education Center

SAP Business Objects BI 3.1 Security and Server Administration at

Tableau 10 for Data Scientists (Associate)

Tableau 10.2 Essential Training (Associate)

Agile Requirements Foundations

Data Science, Telling Stories with Data

InfoSol IBIS, Computer and Information Sciences and InfoBurst Administrator

Network Monitoring Tools, SiteScope, SolarWinds, Wireshark, Fiddler, RDP, SSH MobaXterm

Excel Advance (Formulas, Pivot Tables, Data Visualizations)

Linux Red Hat Enterprise 5,6 User Server Level


Prospanica, Dallas-Fort Worth Chapter

SAP Users’ Group of Texas


Fluent in Spanish.


Families for Christ Community, Senior Coordinator

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