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Customer Service Manager

Location:
Dallas, Texas, United States
Posted:
November 08, 2018

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Resume:

Valerie Varela

ac7m1z@r.postjobfree.com

972-***-****

OBJECTIVE

Dedicated professional with a solid background in Customer Relations. Strategic and creative thinker with effective communication and written skills. Proven ability to develop strong client relationship quickly and promote teamwork. Driven to grow within the company and apply all knowledge and skills to develop success.

EXPERIENCE

10/2014-PRESENT

United Tows, DISPATCHER

Gathering customer information to provide towing/roadside assistance

Entering and dispatching service calls to drivers using our electronic dispatch system.

Collect and process payment to release impounded vehicle to customer

Answered all incoming calls regarding inpound vehicle

Assist customers with complaints regarding damages towards the vehicle

07/2008-10/2014

Mega Motors, COLLECTION SPECIALIST

Review accounts to make sure the account is up to date

Made out bound collection calls in a professional manner while keeping and improving customer relations

Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

Collect customer payments in accordance with payment due dates

Provide timely follow-up on payment arrangements.

Mail correspondence to customers to encourage payment of delinquent accounts.

Faxes documents to accounts and follow up

03/1997-06/2008

Jason Deli, catering manager

Planed, prepared and manage financial budget to achieve set target

Oversee staff operation to ensure they comply with company rules and policy

Tracked catering expenses and prepared related reports as requested

Managed catering activities for various clients

Recruited and trained catering staff

Used envision tracking system to update catering accounts

SKILLS

Customer service experience

Management Experience

Microsoft Word, Microsoft Excel Microsoft Spreadsheet

Data Entry

Type 35WPM

EDUCATION

H.GRADY SPRUCE HIGH SCHOOL 6/1987

HIGH SCHOOL DIPLOMA



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