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Network Support

Westland, Michigan, United States
November 08, 2018

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Darrick Williams, CCNA R&S

***** *. ****** ****** ********, MI 48186 248-***-****

Information Systems Network Engineer

Highly Experienced in the Delivery of Network Support

Detail-oriented, results-focused professional with significant experience in network and systems engineering, server support, troubleshooting, infrastructure design and time-critical client support. Proven ability to multi-task in complex, highly dynamic environments with regularly changing priorities. Strong track record of building, leading and motivating cohesive teams in the support sector, resulting in the delivery of solutions and high customer satisfaction. Excellent verbal and written communicator.


Cisco & Dell Routing & Switching Network Architecture Nexus Switches

Cisco IOS Team Management Solutions Advice WiFi Design & configuration

Network LAN/WAN Infrastructure Design & Configuration Cisco Catalyst Switches

System Administration Network Routing Protocols & Troubleshooting Project Management


Marathon Petroleum -Detroit Refinery / KFORCE, Detroit, MI 2017 -2018

Network support for Refinery Business & Lab LAN

Network Administrator ● 2017 - 2018

Responsible for network support for the refinery Business Network and Lab environments.

tResponsible for rapid recovery of network outages and day-to-day network operations.

tResponsible for network backup and recovery of IOS on over 200 Cisco switches utilizing SolarWinds

tDeployment and management of Cisco switching, routing, wireless, and VoIP infrastructure.

tEnsure routine preventative maintenance and license compliance is performed on network assets.

tReport progress to supervisor, including the preparation of weekly status reports.

tWork on multiple IP projects in a Cisco Infrastructure environment

tWork with vendors, corporate network, and other technology groups to plan and maintain projects to meet deadlines.

tStrong ability to work well in fast paced, high stress environments.

tDesigns, integrates and maintains enterprise network.

Gentherm Incorporated / Brightwing, Northville, MI 2016 – 2017

Network support for thermo-electric supplier and engineering sites

Global Network Administrator ● 2016 - 2017

Responsible for the appropriate monitoring of traffic and performance in Gentherm’s global network related systems and services to ensure all aspects meet SLAs and business needs.

tExperience installing and supporting LANs, WANs, and network segments.

tWell versed in L2 & L3 switching and routing.

tStrong ability to support and configure Cisco and Dell switches.

tMaintains network performance by performing network monitoring and analysis and performance tuning; troubleshooting network problems, escalating problems to vendor.

tMaintains network documentation using Microsoft Visio and other tools as needed.

tUpgrades network hardware and software by conferring with vendors, developing, testing, evaluating, and installing enhancements.

tExperience in monitoring and alerting tools with emphasis on Solarwinds.

tPerform network address assignment and resolution.

tEnsure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical considerations.

tMaintain network servers such as network jump servers, ACS servers and network monitoring servers.

tAdministers routers and switches, software deployment, security patches and updates.

tSecures network hardware by developing network access, monitoring, control and evaluation; primarily using Cisco ACS.

tSupports other teams such as the Security team, Regional teams, Site teams, and Global Administrators as needed.

Toyota Technical Center /Analysts International, Ann Arbor, MI 2010 – 2016

Technical support for motor engineering and manufacturing sites

Level 3 Technical Support ● 2015 – 2016

Implement and maintain enterprise-class networks, adhering to and maintain network and company standards and documentation in busy, results-driven environment.

tHandled Cisco Unified Communications Manager maintenance/programming for multiple sites.

tLead setup, programming, and troubleshooting for Cisco Unity voicemail.

tInterface with Telephony vendors to ensure uninterrupted service.

tLead Active Directory Administration, including user and group management.

tDeliver Change Management and Problem Resolution via Service Now.

tProvide Cisco switch configuration and maintenance, including VLAN changes and configuration for Catalyst 2960, 3750, 6509, and 6513.

tProvide onsite technical support and maintenance as needed.

tResolve Level 1/2/3 break/fix issues (Windows 7, Office 2010, VOIP phones, IE 11, etc) promptly to minimize service disruption.

tAct as primary contact for data center, network closets and HVAC systems in multiple sites.

tProvide technical expertise and support in the on-going maintenance and surveillance of related networks and applications.

Level 2 Technical Support ● 2010 – 2015

Handled large-scale technical implementations and support of secure multinational network, both data center-based and globally.

tResolved complex wireless activation/setup, configuration and usability questions for end users.

tSet up and coordinated multi-point audio/video conferences with Polycom MP, VSX, HDX units.

tProvided client-side troubleshooting and break/fix of PC/laptop hardware, software and network issues.

tWorked daily with Active Directory, TCP/IP, DNS, DHCP, VLANs, SCCM 2012, Outlook (2010, 2007) MS Lync (2013, 2010).

tConfigured and managed use of iPhone, iPad and Android devices utilizing AirWatch Enterprise Mobility management.

tEnsured that network infrastructure was fully documented and performing as required for internal and customer expectations by means of specific metrics and measurements.

tUsed variety of testing tools, networking technologies and techniques to accurately troubleshoot and resolve complex technical problems, application and network hardware and software.

tHandled maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration.

Honeywell International/Dell, Southeastern, MI 2009 – 2010

Producer of consumer products, engineering services and aerospace systems

Field Support Technician

Delivered on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks and associated peripherals equipment.

tPerformed diagnostics from remote customer sites to assist with resolving complex faults.

tProvided on-call assistance to customers and on-site support and replacement of hardware.

tMaintained accurate records of equipment, including configurations, in asset database, performing regular reviews and audits of the existing records.

tProvided technical support and collate further information to pass onto senior team members.

Lear Corp/Analysts International, Southfield, MI 2006 – 2008

Leading global supplier of automotive seating systems and electrical power management systems Desktop Support Technician

Provided network configuration support including patching network drops and configuring static IP addresses for access to GM and Ford networks. Configured networked printers and resolved network issues using programs including as Telnet, IP Config, Traceroute, and ARP.

tEnsured all faults investigated in a timely manner and resolved within agreed timeframes.

tProvided regular updates to ticketing systems whilst progressing incidents through to resolution.

tWorked closely with support teams for any Operational issues which required escalation.

tDeployed complex network solutions in demanding and mission-critical environment.

tLiaised with infrastructure suppliers to coordinate new implementations and maintenance of existing infrastructure.

Additional Experience as Systems Migration Specialist and Technical Support Specialist, 2000-2006


Cisco Networking Academy- CCNA Security, Washtenaw Community College, Ann Arbor, MI, Currently Enrolled, expected completion, May 2016

Cisco Networking Academy- CCNA R&S, Washtenaw Community College, Ann Arbor, MI, 4.0 GPA

Network Technology Accelerated Program, Computer Learning Center, Madison Heights, MI

Summa Cum Laude, 4.0 GPA

CCENT CCNA Route & Switch A+ Certification

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