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Manager Customer Service

Newtonville, Massachusetts, United States
November 08, 2018

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James LeBoeuf

Lowell, MA * 351-***-**** *

Rentex – Canton, MA

National Coordinator Operations, Audio and LED products management 1/2018 – 9/2018

Responsible for all audio equipment – purchasing, repair, supplies

Responsible for the logistics for all LED wall products. Also responsible for LED repair

massAV, Tewksbury, MA 1998 to Dec 2017

Live Event, Staging & Video Production - Operations Management - Project Management - Logistics

A hands-on leader with extensive success managing operations, developing teams, and driving new revenue in fast-paced, deadline-driven environments. Proactive leader: identify problems and offer actionable solutions that increase efficiency, reduce costs, and strengthen organization from bottom up. Partner with cross-functional teams to deliver service of highest quality. Combine acute business acumen with strong background in inventory control, equipment logistics, electrical safety, arena rigging, wireless technology, and lighting equipment.

Senior Resource Manager 2011 to 2017

Oversaw day-to-day resource operations; managed inventory, equipment logistics, and forecasted short- and long-term needs. Coordinated concurrent projects with clients, vendors, and event teams.

Determined best business case for sub-rental equipment and purchases.

Minimized rental/purchasing costs; coordinated equipment purchasing with Director of Operations and CEO.

Resolved equipment usage conflicts via internal substitutions and use of outside vendors and resources.

Managed, supervised, and provided ongoing development of equipment repair staff.

Oversaw quality control and repair of equipment, including internal and outsourced repair work.

Operations Manager 2001 to 2011

Managed and scheduled event teams while ensuring equipment/services were delivered on time, in working order, and to clients’ specification. Concurrently served as Warehouse Manager across all four locations.

Warehouse Manager 1998 to 2001

Oversaw shipping/receiving, maintenance, and equipment repair.

Managed inventory of $15M+ worth of AV equipment. Initiated process improvements that increased accuracy of annual count while saving company up to $10K per year in potential missing gear.

Selected Highlights with massAV

Played instrumental role in growing small AV rental business into multimillion dollar event Production Company.

Designed and created 10+ handling solutions for AV equipment, including a custom-made monitor stand.

Strategic Planning

Process Improvements/Innovation

Build, Train & Motivate Teams

Growth Strategies

Vendor Relations/Negotiations

Client Relations/Satisfaction

Cost Reduction Strategies

Equipment Logistics & Repair

Clear Communications

New products made it easier and more time efficient to load, transport, and unload equipment.

Initiated program to sell-off outdated equipment; increased revenue by $20K+ per year.

Led company in cutting costs: renegotiated contracts with existing vendors while vetting new vendors for lowest prices without sacrificing quality of product.

Mentored all new hires, recognized and developed talent for advancement within field.

Education: Associate Degree, Recording Arts - Massachusetts Communication College, Boston, MA

Associate Degree, Liberal Arts - Middlesex Community College, Bedford, MA


Rob Wesinger – Repair Tech, massAV – 603-***-****

Robert McCracken – Owner, American Spot Cooling – 774-***-****

Tim Oneil – Technology Specialist, Brandeis University – 781-***-****

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