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Customer Service Representative

Chicago, Illinois, United States
November 05, 2018

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Anthony Donald, Jr.

Overview of Qualifications:

Dedicated, results-driven accounting and finance professional.

Superior communication, analytical, organizational, and team leadership skills.

CPA designated - pursuing CPA certification.

Skilled in QuickBooks MS Office (Outlook, Excel, (v-lookups, data management, and pivot tables), PowerPoint, and Word), SAP, and Lotus Notes.

Recent experience with payroll systems such as Kronos.

Ability to key 5,500 kpm.

Professional Experience: Order Entry Specialist/Inside Sales Assistant (temp) Ajilon 7/18-present

●Accurately entering new material orders confirming appropriate pricing, freight, and shipment details through SAP.

●Provide customer service and make inbound and outbound calls to clients and support teams to provide excellent quality control.

●Creating bill of lading for active steel shipments in tandem with building loads for shipments for clients

Customer Service Representative (seasonal), FTD Companies

11/2017 – 04/2018

Answered inbound calls, made outbound calls to florists and customers in regards to order issues.

Took orders for flowers and specialty gift items.

Assisted customers with questions and resolving issues.

Entered data into the database, ensuring accuracy.

Data Entry Clerk (contract), MSeed Group

9/2017 – 10/2017

Updated inventory items such as products, shipping, and packing information entries into QuickBooks Enterprises.

Performed basic mathematical formula entries.

Researched the proper naming structure of vendor produced products for entry into QuickBooks Enterprises.

STD Claims Specialist (contract), Metlife

7/2017 – 8/2017

Managed assigned caseload of STD claims.

Determined whether to pend, deny, or pay claims.

Input data into the system, ensuring accuracy.

Evaluated claimant eligibility via information received from claimant.

Attended physician and employer meetings.

Decided payment period, followed up, and monitored payment accuracy and timeliness.

Followed established claim policies and practices to resolve claims and issues.

Performed other related duties as assigned or required.

Payroll Analyst (contract), Chicago Public School

5/2017 – 6/2017

Managed attendance time cards via the Kronos payroll system for accuracy, and notified responsible managers.

Proactively investigated and resolved school based payroll issues.

Responsible for validating time and attendance, supporting school based employees with payroll related questions and troubleshooting payroll issues.

Responded to employee inquiries and processes via e-mail and phone calls.

Supported new hires during on-boarding with payroll self-service training.

Assisted school staff with understanding paycheck information and answering any related questions.

Provided transactional support to CPS school based employees regarding time and attendance.

Provided bi-weekly payroll reconciliation reports to Time & Attendance Specialist/ Manager and Payroll Services Director.

Loan Processor (contract), JP Morgan Chase

6/2016 – 8/2016

Prepared and calculated income and assets thoroughly before submission to underwriting.

Ordered and reviewed title insurance appraisals, loan payoffs, flood, tax certificates, and surveys and thoroughly reviewed all documents.

Obtained and reviewed documents for compliance with loan conditions with the loan officer.

Coordinated with buyer/seller title companies, escrow agents, surveyors, and real estate agents to obtain additional documentation to complete loan submissions and perform closings.

Checked alternative documentation for accuracy and potential problems.

Managed pipeline via weekly pipeline report.

Accounts Payable Clerk and Pension Analyst (contract), State of Illinois Department of Insurance

10/2015 – 6/2016

Analyzed state municipalities’ pension funds, specifically Police and Firefighters, for accuracy against what was entered into our system before routing to others for further review.

Constructed financial spreadsheets and presented to upper management.

Independently researched and corresponded about invoice processing and other state business.

Performed internal file management and organized documents to expedite processing through the department’s system of checks and balances between the office and federal/state government.

Tracked payables through completion of payment and followed up on invoices.

Performed payroll reconciliation by individually tracking entered timesheets, calculating gross pay, social security, and FICA taxes.

Billing Clerk/Accountant (contract), Blue Cross Blue Shield

5/2015 – 6/2015

Invoiced and balanced member account balances.

Processed customer payments.

Provided exemplary customer service and resolved customer complaints.

Performed data entry responsibilities by entering information into ERP accounting system.

Reviewed invoices for proper completion and accuracy.


Keller Graduate School of Management

Master of Accounting and Financial Management

DeVry University

Bachelor of Science in Business Management

HR Block

2015 Federal Tax Preparation Certificate

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